At the Microsoft conference in Slovenia

One view from Grand Hotel St. Bernardin in Portoroz, Slovenia
One view from Grand Hotel St. Bernardin in Portoroz, Slovenia

The Slovene driver sped along the autostrade, disco crackling on the radio, fast-chomping gum, taking and making phone calls as if he runs another business. Beautiful coastline, like Italy next door. Construction in progress everywhere. Violet lupine and red-orange poppies brilliant along grassy roadsides.

The driver dropped us at Grand Hotel St. Bernardin in Portoroz. Our suite overlooked the Adriatic from three balconies. I could almost see Venice—or where Venice should have been across the sea.

We were in Slovenia to perform and lecture at Microsoft’s industry conference introducing windows 7. Instead of the usual rushed “play-and-run” routine, we scheduled four days in Slovenia in order to do extra events there, for Microsoft and for ourselves.

As Mac users, we felt like peacocks in a flock of pigeons, but we were quickly proved wrong by many furtive glances of attendees and IT staffers as they peeked at iPhones partly pulled from their pockets.

Like a giant iPhone.
Like a giant iPhone.

First was rehearsal for Bob’s keynote session, open to the conference’s 2,000 attendees. Here was a highlight of the trip for me: an uninterrupted opportunity to play with a Surface Table, aka Big-Ass Table, which sat on stage. Its smooth multi-touch interface allowed me to use both hands to draw and manipulate objects, while Bob and a couple of stage hands simultaneously played on the table.

I’ve been fascinated by the multi-touch user interface ever since I saw Jeff Han’s TED talk —the first TED talk I’d ever seen. (Now I try to watch one or two every night—at least once in a while. I go on binges.) It’s the same technology as CNN’s “Magic Wall,” and FoxNews’ “Bill Board;” like a giant Apple iPhone. Fun to play with.

The Surface table, with technology developed by Jeff Han.
The Surface table, with technology developed by Jeff Han.

The youngest IT staffer I spoke with, 19 years old, confided in me after chatting and playing on the table together.

“I’ve got such a headache,” he baited me.

“Why?”

“I had to load windows 7 on 32 netbooks this morning. Fifteen of them wouldn’t work. I had to take them all apart and replace cables and stuff, then put them back together and reinstall 7.”

Poor boy.

The keynote, scheduled to last two hours, ran an entire hour over. Bob (eventually) shared the stage with Slovene actor and comedian Džuro (somebody help me with his last name). Little video here.

When the whole hotel internet went down during the Microsoft conference, everyone wondered: server overload? hackers? Where’s the IT guy? Booths, demos, work, everything ground to a halt. Embarrassment all around.

30 journalists, Bob Arno, and Ed Gibson.
30 journalists, Bob Arno, and Ed Gibson.

A long interview with the national paper, Dnevnik, resulted in a two-and-a-half page spread we’ve been told reads well. A google translation of the Slovenian turns up some hilarious lines: Reporter: “You can dance monkey dance? Bob: “Whatever Let it be loud and crazy.” Reporter: “Men in adjacent table…has bag at feet. You can steal now?” Bob: “Can.” [and he did] “in 15 seconds… embarrassment evident by redness of face.”

And Bob supposedly said “People like the sheep shearer,” and later: “Ah, no. Not like this, as we are now. You should fuck in you or something.”

Remember the children’s game of telephone, or operator? Well, call this translation. From Bob’s Swedish to his English, from the reporter’s English to his Slovenian, and finally through Google’s processor.

Microsoft had arranged for Bob to appear at a press conference with its chief security analyst, Ed Gibson. When asked about some of windows 7’s new security features, Gibson quipped: “I’d demonstrate for you, but we don’t have two hours for windows to boot up.” I wouldn’t repeat that had Mr. Gibson not said it to 30 journalists. Short videos here and better, here.

Campari aperitifs at Italian happy-hour.
Campari aperitifs at Italian happy-hour.

Duties done, we drove to the Italian city of Trieste, just half an hour away, for sunset cocktails on the piazza. Campari aperitifs are de rigueur, as are cigarettes. (We stuck with just the cocktails.) We got a table before the joint became standing room only. Utterly pleasant, and time for passeggiata afterwards, in the right mood.

Piran: reminded me of Venice
Piran: reminded me of Venice

Despite my sarcasm, I want to emphasize that Slovenia is a lovely destination. The country’s terrain is beautiful, as are it’s coastline and views. We walked to Piran, the nearby town, which resembled Venice without the canals, crowds, or cruise ship passengers, and possibly lacking a fraction of the charm.

We found our hotel’s massive restaurant dismal and oppressive with overly formal appointments and stuffy service. Heavy curtains and high window sills obstructed a gorgeous view; and given the glorious weather, the windows should have been open. Fake plants are a turn-off.

Fresh, simply-cooked bounty of Slovenian seafood.
Fresh, simply-cooked bounty of Slovenian seafood.

But nearby Barka restaurant, on the harbor, was perfect in every way: patio, menu, views, quality, good Slovenian wine, and a casual-but-correct wait staff. Once we discovered it, we returned for every meal.

Leaving out of Trieste airport, a huge 20-minute-storm cancelled our flight. Waiting in the airport restaurant until an evening flight, we watched three armed policia step up to the bar for drinks.

At the end of this trip, having visited Italy, Slovenia, and Paris, we returned home with no stamps in our new passports. Perhaps these will last longer than the previous ones did.
© Copyright 2008-2009 Bambi Vincent. All rights reserved.

Bob Arno on competitive intelligence

Slovenia Twitter-bird?
Slovenia Twitter-bird?

I (@bobarno) recently wrote about my reluctance to use Twitter and the pros and cons of sharing information with everyone who might be a follower. Not about the benefits of twittering, which I fully appreciate and understand, but about my own reservations and the extent of my own involvement. My concerns were competitive intelligence repercussions, and maybe my own desire to be as spunky (in a tweet) as I try to be on stage.

Well, this is obviously a timely subject matter, faced by many busy executives. In the last couple of weeks conversations with like-minded entertainers, speakers and bookers have all raised similar concerns. On May 27, Molly Murray-Threipland (who often writes about twittering in The New York Times), made the observation that it isn’t teenagers who are the largest tweeting group, but the 45 to 54’s.

Just three weeks after I wrote my own blog post, Business Week (May 21) dedicated its main theme, cover page, and several articles to the same issues. The two lead stories were Learning, and Profiting, from Online Friendships and Web 2.0: Managing Corporate Reputations.

In Managing Corporate Reputations, Gina Poole, vice-president of social software programs and enablement at IBM—that’s right, her life centers solely on how to train and harness IBM’s employees’ twitter posts—said, “You’re building your social reputation, so you don’t want to be a frivolous or an uninteresting person,” and the article summarizes “while many see Twitter as a place to indulge one’s inner self, IBM wants employees to “add value” in all their online postings.” Of course that’s seen from the perspective of the corporation and its concern of corporate image and identity.

kevin-mitnick-quote

On being perceived as mundane versus a source of brilliant repartee with deep content, take look at Kevin Mitnick’s tweets. Kevin (@kevinmitnick), one of the world’s most famous or infamous hackers, depending on your point of view of anyone who has served time in “the box” (prison-slang for a full-board vacation, courtesy of the U.S. government), twitters occasionally and has many followers. Kevin is an astute …˜social engineer’ (maybe one of the all-time best), a great observer of human behavior, and equally funny (privately at least); but Kevin does not share his latest skill sets or pen-testing exploits in his tweets. A follower (of Kevin’s) recently complained: “You never tweet anything interesting! Just your travel schedule. Tell us what you’re working on. something! Unfollow.” Kevin replied “Sorry I don’t meet your expectations of tweeting interesting stuff meniscuss—maybe i should tweet your passwords—hehe.”

Of course what they really want is some insight in “hacking” so that they can do what Kevin does, for fun or profit. High-profile pen-testing is a murky world and probably very profitable for those with the ultimate knowledge base. The hackers at the top of the food-chain have strong relationships, globally, with the …˜bad guys.’ Is it conceivable that Kevin, or someone like Kevin would tweet: “in St Petersburg today hanging with Dmitri Androsov & the Hell Knights Crew, & we’re working on some cute BackTrack exploits.” Not a chance! Acknowledging sources, or anything that would let your readers deduce your ‘deep’ friends would have to be restricted.

That’s like me asking a pickpocket in Barcelona Continue reading

On Twittering or not

Bob Arno
Bob Arno

I love to look at Bambi’s Twitter communication. Short snappy funny bitchy snarky bright messages 140 characters long. I envy her exchanges. I wish I had a circle of friends who shared every thought the way Twitter was meant to be. Not as an extension of of our marketing work, but just simple fun exchanges of what we are doing at the moment with no intent to move a subliminal advertising message. Is that possible today among busy people?

But then the reservations sneak up on me. First and foremost suspicion. Our work is sometimes secretive and competitive, both in the speaker arena, and in law enforcement circles. Who said what to whom, who are your sources, where am I performing, for whom, who was the event producer, what’s my next project, how far along is it, what television show or film project am I involved in, who are the bad guys who speak to me, what political party dislikes my agenda, who or which corporation will be hurt by some of my projects? These are my first thoughts and it is just the beginning of a much longer list of questions I must ask myself before I reveal or write about daily activities. Chatting about our daily agenda when it works well, or when we have hurdles nearly always reveals information, inside information which can be taken advantage of, or even be indirectly used against us.

It’s called competitive intelligence; all major corporations are involved in it. On the murky side it’s actually industrial espionage, and on the opposite side of the pendulum’s swing it’s databasing/gathering of all the available information, gleaning golden nuggets from public records, pouring over news media, reading blogs, attending trade events, and talking to key personnel. Process the information and you have a pretty good idea of where your competition is, and even what they are soon capable of. Raw data is everywhere and when analyzed well you have a nearly perfect picture of what your competition is up to.

Bob Arno working at an undisclosed place, for an undisclosed company.
Bob Arno working at an undisclosed place, for an undisclosed company.

So writing Twitter snippets pretty much reveals where you are on your business plan. Cynical conclusion? You bet. Is there an alternative or a compromise to my dilemma? I’m as busy as ever, or maybe even more so today than in years past, partly because as we build on our expertise, we get more strange proposals and global inquiries, all requiring our serious attention. You can say that I’m still in the midst of it all. A million projects which can go either way—success or failure. But I do wish I could take another tack and be more open, reflective, or philosophical, and closer to my friends who I really enjoy hanging with. To constantly be secretive and cautious is something that goes against my nature and yet in the last ten years it has become the norm.

During the coming summer months I hope to share some of my thoughts and observations in my two industries: the event world and keynote speaking in an ever more hostile attitude to events and pseudo-motivational speakers.

We’ve just finished presenting at California’s annual Tourism Safety and Security Conference in Anaheim (as keynote speaker), and at a corporate event at Mandalay Bay for the Gartner conference. In the next couple of weeks we’ll be doing a developers forum for Microsoft in Slovenia, a chartered cruise in Alaska, and a preliminary film project in Rome. Throw in a Singapore film project, an HBO project, and a theater show in Dubai, and you get the picture; where to find time to write blog posts, Twitters, and still smell the roses and enjoy some wine.

I invite other entertainers, speakers, event producers or security professionals who read this to share their views. Let me know if I am alone in my paranoid world of obsessive suspicion.

©copyright 2000-2008. All rights reserved. Bob Arno

Dutch prostitute raves about Bob Arno

Amsterdam: bridges and bikes in the red light district.
Amsterdam: bridges and bikes in the red light district.

Walking through Amsterdam’s red light district, we reminisced about the three months we lived at the Krasnapolsky, around the corner. As we wandered, Bob wondered if some of the prostitutes on display behind windows and glass doors actually liked their work. Maybe they felt desired and good about themselves.

I said that that was a totally male fantasy view, and that the women must feel demoralized and dehumanized, having to be intimate with drunken, stinky strangers for pittance, and worse. And on top of that, most of them were slaves to pimps and could barely pay off their “expenses.”

We were both surprised at how great looking some of the girls were. I decided to try to talk to one, a perfect Barbie doll in a white micro-bikini with long blonde hair, freckles, and a friendly smile. When I approached her glass door, she opened it and said sure, we could talk. She invited me in, but I just stayed in the doorway. She was Dutch, 28ish, and spoke perfect and smart English, like most Dutch. She said she did this work because she liked it, and the others who didn’t like it were just stupid. She said there’s always a way out, people to help, safe places to go.

So Bob was right. At least one of these women liked her job.

Amsterdam red light district.
Amsterdam red light district.

After I left, Barbie stuck her head out of her door to call to a good looking man in a group: “I want you, pretty boy.” The man went to her door and talked for a while, then left. We meandered. A block away, Bob stopped the man and asked (in German) why he didn’t go in. He said she was too expensive. It was 50 euros ($65) to go in, then extra. I imagine that means a 50-euro cover charge, then a menu depending on what you want, which could get expensive. But as I was completely wrong about the woman’s attitude about her job, I’m probably just as wrong about the pricing.

During dinner (Malaysian) Bob wondered if Barbie would allow him to take a picture of me next to her. I didn’t want a picture like that, but finally agreed to do it if she’d allow it. I felt safe in that, thinking that she wouldn’t. After dinner, we went back to her doorway but her curtain was closed. We waited for a while, then I finally went up to the dark-haired girl behind the next glass door of the same house. I asked if the thin blonde was still around or if she’d left. Sure, the other one said, and called “Sabrina, a frau for you!”

A man left through the Barbie doll’s door and the doll herself appeared in her white micro-bikini with a spray bottle of disinfectant in her hand. I beckoned Bob over to make the request for his photo, because I didn’t really want it. He started to introduce himself when she suddenly lit up and said she’s seen him on television. “You’re great!” she said. But no! No photos. She had allowed a woman to film her once from the neck down, but the woman filmed her face and it was shown on ABC. Her American regulars told her about it. Bob asked, isn’t that good for business? No, she said, she has family. She doesn’t want to be filmed.
©copyright 2000-2009. All rights reserved. Bambi Vincent

Bob Arno on “Lie to me”

Two pickpockets looking for a victim.
Two pickpockets looking for a victim.

I watched the first two episodes of Fox Network’s new television program Lie to Me, whose main character is loosely based on Paul Ekman, the world’s foremost expert on facial micro-expressions and how to spot when someone is lying. This is an intriguing, new subject to the majority of us. Call it a sexy science. Who wouldn’t like to immediately realize when his mate or partner is fibbing or deceiving him? And wouldn’t we like to ask our financial advisors: “have you ever swindled or cheated any of your previous customers?”

The bad guys, too, want to know how to manipulate their expressions when asked “where were you on the night of April 18?” Will this program suddenly shed light on surveillance and interrogation techniques that have previously been shrouded in mystery? It’s said that Paul Ekman is or has been working for the NSA. It’s confirmed that he’s involved in the structure of a limited program for TSA, in which screeners are supposed to detect irrational behavior in passengers that could indicate terrorist activity, signaling the need for additional and deeper screening of their luggage.

Dr. Ekman has spent a lifetime studying micro-expressions. What’s the chance Continue reading

Bob Arno in Swedish press

First spread of Swedish newspaper Aftonbladet's photo essay on Bob Arno.
First spread of Swedish newspaper Aftonbladet's photo essay on Bob Arno.

Way back on July 7, 2008, I wrote that the Swedish newspaper Aftonbladet interviewed Bob Arno, and I promised a link when available.

The interview was on June 30, 2008. The article was finally published in Aftonbladet on December 7, 2008. It hasn’t been uploaded to Aftonbladet’s website, so I’m posting a pdf file. The article has lots of photos, but is written in Swedish, of course.

The pdf file is here: 081207-aftonbladet

©copyright 2000-2009. All rights reserved. Bambi Vincent

Bob Arno in the news

Bob Arno on NBC Weekend Today, 11/22/08.
Bob Arno on NBC Weekend Today, 11/22/08.
Bob Arno on Fox & Friends, 11/29/08.
Bob Arno on Fox & Friends, 11/29/08.

Bob Arno, the go-to guy on street scams, was on the NBC Weekend Today show on November 22.

He was on Fox & Friends on November 29. The video made Yahoo’s top ten of the day.

Both programs show some of our video of thieves-in-the-act, and both are examples of network news soundbite-style segments. They don’t want to know anything about why, just three minutes or so of your best stuff for ratings. Nothing to be proud of, really.

Both videos are embedded below.

Scooter-riding bandits

Bob Arno in Quartieri Spagnoli, Naples, Italy.
Bob Arno in Quartieri Spagnoli, Naples, Italy.

Stung by a Wasp: Scooter-Riding Bandits
Buzz Bob and Bambi

I didn’t think it could happen to me.

There was no forewarning. One moment Bambi and I were walking down a narrow, cobblestone alley in Naples’ Centro Storico, having just looked back at an empty street. The next moment I was grabbed from behind, like a Heimlich maneuver—except I wasn’t choking on chicken. I was being mugged and there were three of them.

There was nothing slick about it; they were just fast and singularly focused on my 30-year-old Rolex. Without finesse, it was merely a crude attempt to break the metal strap. What these amateurs didn’t know was that they had selected a mark who had himself lifted hundreds of thousands of watches in his career as an honest crook.

Until now, I had never been on the receiving end of my game, even though I’d strolled often through ultimate pocket-picking grounds in Cartegena, the souks in Cairo, and La Rambla in Barcelona. I’d been pushed and shoved using public transportation like the Star Ferry in Hong Kong and rush-hour subways in Tokyo, London, and New York; yet I’d never been a victim.

A typical street in Naples\' Quartieri Spagnoli.
A typical street in Naples' Quartieri Spagnoli.

Finally my luck turned—I’m not sure for the good or bad—during a visit to Naples, Italy. Though I hadn’t been there in some fifteen years, I knew full well about its slick pickpockets, and particularly about the infamous scippatori. This latter is a unique style of rip-off which involves speeding scooters and short Italians with long arms. Little did I know that I would finally become a statistic in what must be one of the world’s highest concentrations of muggings and pickpocketings in an area of less than a square mile: Quartieri Spagnoli, a district even the police avoid.

Scippatori are marauding teams of pirates on motor scooters. The scooter of choice is the Vespa, a nimble machine with a plaintive buzz which, when carrying a pair of highway bandits, delivers a surprising sting. Scippatori ply their vicious bag snatching chicanery on unsuspecting tourists in Italy, and in Naples particularly. Handbags and gold chains are plucked as easily as ripe oranges by backseat riders in daring dash-and-grab capers.

It was therefore with extreme caution that Bambi and I walked these streets, popular with tourists primarily as a gateway city. It’s the starting point for ferry trips to Capri, bus tours to Pompeii, and drives along the spectacular Amalfi-Sorrento Coast. Let me emphasize starting point. Even Naples’ car rental companies urge tourists to drive directly out of town.

Though it hardly matches the beauty or historical magnitude of Rome, Venice, or Florence, Bambi wanted to photograph the colorful Quartieri Spagnoli. Its old section, the Centro Storico, has a seedy, rustic, old-world fascination, with its dismal balconied apartments stacked on minuscule dreary shops. As we walked, I reminded my wife that this was the birthplace of pickpocketing, and I scrutinized every scooter that buzzed by, making sure we were out of reach.

Shot from the back of a moving Vespa.
Shot from the back of a moving Vespa.

It was mid-afternoon, siesta time, as Bambi and I strolled the deserted lanes. Little light filtered down through the seven or eight stories of laundry hanging above the narrow alleys. Almost all the shops were shut, their steel shutters rolled down and padlocked, and it was quiet except for the snarl of traffic on Via Toledo, the perimeter street. A lone shellfish monger remained, amid shallow dishes of live cockles, clams, snails, and cigalo glittering in water. Though we were practically alone in the area, we frequently glanced behind us.

Still, they caught us completely off-guard. With silence their foil, they rolled down a hill: three young thugs on a Vespa scooter, its engine off. One guy remained on the scooter, ready to bolt; another held me with my arms pinned to my sides, and the third tried to tear the watch off my wrist. It was sudden, quick, and silent. No shouts or vulgar threats.

It‘s a joke, I thought that first crucial instant, expecting a friend or fan to say “Gottcha!” I’m quite often grabbed by people who’ve seen me perform; they like to make me faux-victim as a sort of role-reversing prank. Although this vice-grip felt deadly serious, my thought process, instant and automatic, cost me several seconds. I didn’t fight back with a sharp elbow or kick. And because my reflexes never got into gear, I didn’t have a chance to coil my muscles into a protective stance.

Decorative street marking in Quartieri Spagnoli.
Decorative street marking in Quartieri Spagnoli.

Fortunately, pickpockets are generally petty criminals who can easily be scared off. They prefer stealth, diversion, and speed to violence as their modus operandi. Bambi reacted a moment before I did, bravely smashing my captor on the head with her umbrella. Other than breaking the umbrella, this had no effect at all.

As soon as my adrenaline kicked in, I yelled at the top of my voice “Polizia, polizia.” Years of stage speaking enabled me to project my voice throughout the neighborhood. Instant reaction! They scrambled away as fast as they had appeared.

We walked away, lucky but shaken. My steel watchband didn’t give despite considerable force applied in attempting to snap its pin. All I had lost was my own track record. I could no longer claim that pickpockets had never tried to steal from me.

Bambi still tenses at the buzz of a motorcycle behind her—not a bad legacy, perhaps. And both of us now strip down to skin and cloth when visiting this most colorful district. The proof of my own stupidity, namely, wearing a Rolex in Naples, was a scratched up wrist. I should have known better.

Scippatori in training?
Scippatori in training?

First rule for avoiding pickpockets: don’t attract them. Don’t signal you’re worth their while. Second rule: acknowledge that it can happen to anyone. Whether you’re strong, confident, aware, or careful, you are not immune. Even a veteran pickpocket can become a victim.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Two (part-e): Research Before You Go

Hoodwinked a success

Banachek, Todd Robbins, Richard Turner, Bob Arno.
Banachek, Todd Robbins, Richard Turner, Bob Arno.

The Hoodwinked show tour was a resounding success.

I’d like to credit the director, Jim Millan, for his vision and clever construction of the production. And con artist Todd Robbins, the brilliant writer and deliveryman of subtle humor, the best of which is stated under his breath, reserved for those paying attention.

Hoodwinked played at Proctors in Schenectady.
Hoodwinked played at Proctors in Schenectady.

Hoodwinked was reviewed at length here and here.

Someone gave it a nice compliment here.

And on Twitter, I saw: “Sun 23 Nov 08 | 02:56 GMT just got home from Hoodwinked, starring Todd Robbins, Banachek, Bob Arno, and Richard Turner. Fabulous! | twitter.com”

Hoodwinked played at the State Theater in Easton, PA.
Hoodwinked played at the State Theater in Easton, PA.