Thiefhunters in Paradise

ProfileUnsuspecting travelers face an obstacle course of scams, cons, and rip-offs. Opportunistic thieves lie in wait. Strategists create their own opportunities. Devilish scams are designed to divert your attention, even against your will. In the places people love to visit most, pickpocketing, con games, credit card scams, and identity theft have increased dramatically. Here’s a backdoor-perspective on the techniques of the most underhanded scoundrels. Why hunt thieves?

Mac history

Posted by Bambi on Feb 28 2010 | Me, Misc.

Mac laptops—through the ages.

Mac laptops—through the ages.

These are the Mac laptops I never sold or gave away. Three are in current use. One is a backup. The others have occasionally saved the day by accessing ancient files. Once, not too long ago, I actually had to dig out a SCSI adaptor to attach an old Zip drive to one.

Clockwise from top left:

• MacBookPro. 2.8 GHz, 500 GB hard drive. My current machine.

• PowerBook G4. 1.67 GHz, 100 GB HD.

• PowerBook G3 500. 500 MHz, 12 GB HD.

• PowerBook 180c. (That’s “c” for color!) 33 MHz, 80 MB HD.

• Macintosh Portable. Almost 16 pounds! 16 MHz, 40 MB HD.

• Macintosh PowerBook 3400. 180 MHz, 3 GB HD

• PowerBook 190. 66 MHz, 500 MB HD

• PowerBook G4. 667 MHz (The original Titanium).

• MacBookPro. 2.6 GHz. Bob’s current machine.

• MacBook Air. 1.86 GHz. Also Bob’s.

I’ve had many other Macs. I wish I still had my first, a 128k desktop with no hard drive, one 400k floppy drive. That was in 1985. I lived in the Bahamas then, and did actual, professional “desktop publishing.”
© Copyright 2008-2009 Bambi Vincent. All rights reserved.

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Behavior analysis and video surveillance

Posted by Bob Arno on Feb 21 2010 | security, social engineering

Alleged member of the assassination team checks in at her hotel and waves toward the security camera. She's linked to the team by association. She wears various disguises during her stay.

Alleged member of the assassination team checks in at her hotel and waves toward the security camera. She's linked to the team by association. She wears various disguises during her stay.

For the last week, articles on the killing of Hamas operative Mahmoud al-Mabhouh in Dubai, have been a veritable smorgasbord of intriguing intelligence reports. Anyone working intelligence or security analysis has intensely followed the different, and often contradictory, summarizations of which organizations were behind the killing.

Experts and retired intelligence officers in both Israel and Europe have concluded with 99% certainty that it must be the Mossad. The most interesting conclusion was written yesterday as an opinion piece in the weekend edition of The Wall Street Journal, dated February 20-21, headlined Israel and the Dubai murder mystery, by Ronen Bergman (senior military and intelligence analyst for Yedioth Ahronoth, a daily Israeli newspaper).

Other observations and background bits that are far deeper and have more detail from the perspective of the intelligence community are posted as comments under Bruce Schneier’s blog post on the Al-Mabhouh Assassination. 

To quickly understand why Dubai officials and their own intelligence office were able to piece together so quickly what really happened, look at the 28-minute video Alleged Assassins Caught on Dubai Surveillance Tape on Wired.com

Two other alleged members in the hallway outside the victim's hotel room, making a turn to the right while looking to the left, where the victim's room is located.

Two other alleged members in the hallway outside the victim's hotel room, making a turn to the right while looking to the left, where the victim's room is located.

Ronen Bergman (and many others) wonders how the Dubai police could connect team members and their activities so quickly. In his next-to-last paragraph, he states that casino and hotel surveillance security have long used techniques to track and apprehend suspects, cheaters and thieves.

There are already companies in Las Vegas that specialize in software and database analytics of known cheaters, and cutting-edge algorithms that analyze suspect behavior. This is not yet foolproof, but is already in place in large chains where thefts by employees or employee associates are high.

In analyzing behavior, irregular movement, body language, and interaction with others, it is extremely difficult to define what is regular behavior versus irregular. But looking at the Dubai tape, there are many moments when the suspects appear to be loitering or turning or tilting their heads unnaturally. I am sure in years to come this video will be used as a case study in how not to behave to avoid surveillance analytics.

We know from our conversations with thieves around the world that the smart ones are very aware of camera surveillance and what they are capable of. The thieves simply avoid these locations and work elsewhere. A surveillance system is only as good as the monitor team. It takes a critical eye to quickly judge and determine what is suspect or irregular in order to stop crime before it happens.

A fourth alleged member of the team in the same hallway, standing with unnatural feet position, turned inwards.

A fourth alleged member of the team in the same hallway, standing with unnatural feet position, turned inwards.

Much more common is analyzing video after the fact. Once a crime has taken place, security personnel simply go back on the video timeline to establish exactly what happened and when. It then becomes essential to determine all the secondary ‘players’ around the incident, both before and after the event (attack, theft, or attempt), and to follow each individual backwards and forwards on the timeline to see who else is connected with these suspects. Examples include running the license plates of any car involved.

Facial recognition software is a good step forward if the individual already exists in a database. But this form of surveillance depends on camera angles, lights, and the suspects’ use of disguises. The Dubai suspects used many disguises, including wigs and different dress modes. The technology is in its early stages, especially the algorithms required to make irregular pattern recognition useful.

The Dubai debacle is particularly timely and interesting as a starting point for the security conference in Las Vegas today and tomorrow at the World Game Protection Conference and trade show. The keynote speaker will be Kevin Mitnick, the world-famous hacker who showed the security industry that terminals which are supposed to be fail-safe can be infiltrated. Several cases in the last few years involved clever gangs who succeeded in tampering with slots and poker machines, making huge illegal payoffs. Pattern recognition software was not able to block these modifications; only silly mistakes by the gang members tipped them off to casino management.

Kevin Mitnick is a social engineering sleuth of world-class reputation. In a few days, we’ll report on his work and keynote address. The rumor mill has been churning these past few weeks about the content of his presentation. We expect some intriguing revelations previously hidden by the gaming industry, or at least made to appear insignificant.

The manner by which the Dubai suspects moved about in hotel lobbies and around elevators, reminds us of how sophisticated pickpockets and other deception thieves operate when tracking a high target, be it a Japanese high-roller or a diamond jeweler attending a jewelry trade show. The bottom line is that it is difficult to appear natural or to blend-in as a regular traveler or tourist when your mind is running in a different direction.

More about the gaming security trade-show in a few days.

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More airport luggage theft

Posted by Bambi on Feb 19 2010 | thieves, travel

Sabrina Zotter, alleged luggage thief in Phoenix

Sabrina Zotter, alleged luggage thief in Phoenix

Imagine the post office delivering your mail to a big open heap, mixed with the envelopes and boxes of 300 strangers. The honor-based system would have you pawing through the pile and taking just what’s yours. No one would guard the items; no one would check who took what.

Why not? The airlines do it. Nowadays, we even pay for that flawed, partial delivery system.

Theft of luggage from airport baggage carousels is too easy. Yet another bag thief has been arrested for stealing luggage out of Phoenix Sky Harbor International Airport. Excuse me—”suspected” bag thief. Phoenix Police say she’s been under surveillance since last September. I’m sure Zotter’s not the only baggage thief operating. Neither is Phoenix the only airport we need to worry about, though it may be particularly easy for thieves.

I wrote about luggage theft at Las Vegas McCarran Airport here, and about European and African airport thieves here.

Thief “JD” only pretends to steal luggage at baggage carousels. That’s his way of distracting tired travelers in order to get their wallets. “Right now, I can go to McCarran airport and go to baggage claim and beat some stings,” he says. “Because security is, evidently, lax, and the people are rushing to get their bags, and the bags are coming off the trolley. And when he’s stooping down to get his luggage— ‘Oh, is that mine, sir?’ Shake him up. ‘Oh, is this mine? It looks like mine.’ If you’re moving, and I got someone with me, and you’re in the airport, I’m going to play you. If I feel like I can work you I’m going to play you.”

I fly into Phoenix frequently, and into Las Vegas several times a month. Since bag tag checkers were removed ages ago, I’ve never seen any security at either airport.

Airlines are blamed for a tremendous amount of lost luggage. How often are they, too, the victims of these baggage thieves? It would be in their interest to band together and pay for a little security at the baggage carousels.

airport baggage carousel
© Copyright 2008-2010 Bambi Vincent. All rights reserved.

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Confronting muggers in Panama

Posted by Bambi on Feb 11 2010 | Bob Arno, thieves, travel

A dangerous street in Colon.

“You look like a million dallahs,” the mugger leers at Bob Arno, his gold teeth glinting in the Panamanian sun. The dozen or so men who’d gathered around us nod and elbow one another.

Bob wears a polyester t-shirt over nylon shorts; acceptable on the tennis court, but otherwise, pretty shabby attire. He wears no jewelry, but his Cole Haan sneakers are pretty snappy. Is that it? The shoes? Or is it the pricey equipment he carries—a sleek video recorder and separate audio recorder?

When we find these gangsters, they appear to be defending their turf.

When we find these gangsters, they appear to be defending their turf.

The mugger wears a spotless white t-shirt over a white wife-beater. Fancy, gold-accented sunglasses perch in his short hair. On his wrist, a circa 60s gold watch worth about a thou, give or take. A gangster with a flare for making just the right statement.

Our translator, Gustavo, chuckles nervously, though he’d assured us we were safe with him. As a former gangster himself, he knows, presumably, where his alliances lie. Which is not everywhere, as he was reluctant to walk with us down a street he deemed too dangerous, though it looked much like this street.

Colon gang leader Enrique

Colon gang leader Enrique

Enrique, the mugger Bob and I are chatting up, is said to be the baddest of the bad guys. He also seems to be the smartest—and a take-charge kind of man. We started out talking to his fellow gangster Gilberto, but Enrique quickly took over, eagerly answering our questions. As if he really wants us to know what life is like for him and his neighbors.

No one in the neighborhood works, because there isn’t any work. Occasionally, a few of the men will get jobs on construction sites. Even Enrique. But the money from those jobs only lasts so long, and the men need money for their families. So they rob. They steal. They mug.

It’s simply the way of life in this part of Colon. Nothing to be ashamed of, nothing to hide from the children. In fact, we’re surrounded by children of every age as we question Enrique and Gilberto. Dozens of children.

Seeking a little privacy, we move the two gangsters and our translator to a nearby alley, but others follow, curious.

Seeking a little privacy, we move the two gangsters and our translator to a nearby alley, but others follow, curious.

We’d started the interview by moving into a wide alley for privacy, where laundry flutters over a junked car. One by one and two by two, a crowd gathers. Mostly other adult men and small children, while women hang over balconies and push aside curtains at windows on the alley.

We’re in the heart of gangland. Brave and maybe stupid, we’re out of our water. At a shrill whistle, I break into a cold sweat. Fifty rival gangs patrol Colon; violence could erupt at any moment. Three a week are killed, we’re told, in gang fights. Three a week—wow.

I’m smiling till my cheeks hurt and my lips crack. Bob and I do a lot of smiling, mostly with the intent of disarming the thugs. We’re full of false confidence, hoping they can’t smell our fear. A defenseless city couple holding tasty electronic goodies like fish out of water. Like lost wildebeest surrounded by lions hiding in the grass.

People watch us from balconies all around us. Some dance. Quite a few men hold babies.

People watch us from balconies all around us. Some dance. Quite a few men hold babies.

Like the rest of us, Enrique heads to the bank when he needs cash. But that’s where our methods differ. He lingers outside and waits for a flush customer to come out. He uses a gun when he needs to. The problem with robbing bank customers is the police, who tend to watch out for men like Enrique. So his second choice is robbing drug dealers, an activity fraught with deadlier dangers: the drug dealers carry guns. Oh, and there’s the odd tourist who wanders through town.

Enrique is clean-cut and thoughtful-looking, with a nice face. You can barely see the gangster tats peeking out of his t-shirt. He doesn’t look like a mugger, whatever a mugger is supposed to look like. He doesn’t look like the heartless, dangerous man he really is. Neither does Gilberto, a younger man with sad, wistful, distant eyes.

Bob Arno and Gilberto

Bob Arno and Gilberto

Maybe this is unique to the Panamanian underworld. Angel, the pickpocket from Panama City, looks sweet but clueless. His pal Jaime has intelligent eyes in a handsome face. Both Dajanel and Jael, violent muggers in Colon, have faces you could put on a Disney badge. Even our translator Gustavo, granted, a former gangster, is positively radiant. My impression of Panamanian thieves does not include greed as an attribute. Nor do those I’ve met seem to be drug users or dealers. They just want enough to survive.

Children surround Bob and the men on the trunk of the car.

As Bob fires questions at Enrique and Gilberto, I marvel at the liveliness of the neighborhood. Music blasts from several sources. Girls on the street and on balconies dance to different beats. Six small children are now perched on the trunk of the parked car, beside and between Bob, Gilberto, and another man. They tap their fingers and toes to music as they listen to their fathers and uncles describe how they pull guns on people to get money.

Everybody's got a handgun in his pocket.

Everybody's got a handgun in his pocket.

A handgun is suddenly pulled from a pocket and it startles me. The children who’d climbed up on the car are four to eight years old, but the gun is obviously nothing new to them. The point is, everybody’s got a gun in his pocket, even though it means five years in prison if they’re caught with one.

I ask Enrique if he mugs women. He hesitates, then looks embarrassed when he says yes. If her purse looks heavy, if she looks like she’s got money, he’ll mug a woman. There’s no respect. It’s all about the money.

Across the street from our interview, another decaying building alive with people.

Across the street from our interview, another decaying building alive with people.

Gustavo finally eludes to his criminal past and prison term. No surprise. He belongs to the government-sponsored company of former gangsters turned tourist guides. His work, when he gets it, usually consists of taking tourists out to the Gatun Locks in the Canal, or to the mall, or to beaches. He’s paid $23 for each day he works, usually two days a week.

Gustavo is decidedly beefier than his gangster pals, and I guess it has to do with his steady income, meager though it is. Later, Gustavo introduced us to yet another former gangster, now a respected office worker for the department of immigration. He has both an email address and a fat belly—signs of success. We also meet a few people wearing braces on their teeth. How can they afford it?, I ask Gustavo. They don’t need braces, he scoffs. It’s just a fashion.

It's disconcerting to be completely encircled by curious onlookers in a neighborhood like this one.

It's disconcerting to be completely encircled by curious onlookers in a neighborhood like this one.

By the time we finish our interviews, some 40 people have gathered round us. The adults stand quietly, politely, crowding in close. The children play, observe us, and mug for our cameras. No one scolds the little ones when they climb some rusty scaffold or run into the street. Tangles of razor wire dangle ominously, and sewers loom without grates. These are wimpy dangers in this neighborhood. Rival gangsters might come around the corner at any moment. The slightest infractions justify killing: You looked at my girlfriend. I want those shoes.

The kids loved watching themselves on video when we turned the screen toward them.

We hear a siren, but it’s probably the nearby fire station. The police only show up after gunfights, they tell us. They only come to pick up the bodies.

Colon kids cool off in a pool on a street corner.

Bob has more to say about muggers, Panama, and our experience there. Stay tuned.

© Copyright 2008-2010 Bambi Vincent. All rights reserved.

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Theft on a plane

Posted by Bambi on Jan 31 2010 | Travel Advisory, thieves, travel

JD, an American pickpocket

I'm not ready to out "JD" completely.

All this hearsay, lately, about pickpockets onboard airplanes. Even a celebrity-son helped himself to sleeping passengers’ valuables. Here’s what a thief told me, in pickpocket-lingo:

The Stick, the Shade, and the Wire

“JD” an American whiz player, travels to all the top sporting events in the United States. His favorite tool is a garment bag which he calls his shade, a prop to hide his theft of a sting, or a wallet. Dressed in a suit from the wardrobe he’s proud of, he flies to his destination penniless. He described his recent trip to Las Vegas.

“I made $900 coming out of the airport. When the plane lands, I start work. I got to get my money to get out of McCarran airport. Play strictly on skill, that’s how I play—on the plane. Yeah, plane lands, people have their arms up getting their bags. See my man, get up on him, pow, I spank him, off the front leg.

“It was a pappy—a man—right? He got a sting—a wallet—in the front slide, but he also got cash. I played this for his credit card. I got a guy with me we call a writer. He writes the work, writes the spreads. He’s a stick—what you call a stall, what we call a stickman writer. He’s stick and shade. I do the wire. The wire is the one who takes. We split up when we get on the plane, he gets in the back and I get in the front.

“Right now, I can go to McCarran airport and go to baggage claim and beat some stings. Because security is, evidently, lax, and the people are rushing to get their bags, and the bags are coming off the trolley, and I got my garment bag ….

“And when he’s stooping down to get his luggage— ‘Oh, is that mine, sir?’ Shake him up. ‘Oh, is this mine? It looks like mine.’ If you’re moving, and I got someone with me, and you’re in the airport, I’m going to play you. If I feel like I can work you I’m going to play you.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Three: Getting There—With all your Marbles

Airborne Victim

“Kayla,” a 15-year-old girl, told me how her wallet was stolen on a cross-country flight. Her mother and sister supported Kayla’s story. The thief was a 35ish woman sitting next to her. In the middle of the flight, the woman bent down and pretended to be digging in her purse. But Kayla felt something and looked, and could see that the woman was digging in her (Kayla’s) purse.

Kayla said she was too scared to say anything. The woman got up and went to the bathroom. Kayla checked her purse and found that her wallet was gone. She told her mother. Then she and her mother told a flight attendant. The flight attendant found the wallet in the bathroom, missing only Kayla’s cash. Kayla was still too afraid to say anything to the thief. When the plane landed, the woman just left.

Take Precautions

Is theft on planes a risk worth worrying about? I don’t think so. Then again, if you’re the unlucky victim of a flying filcher, you’ll be plenty pissed. If you sleep, that tiny possibility is there. Even if you don’t sleep, do you know what’s being rummaged above your head? On some planes, a thief could reach behind his feet to access the bag under his seat.

What to do? Just make it more difficult for the casual thief. Bury your valuables within your bags. Use little locks on your carry-ons. Put your bags in the bin zipper down, or with the opening to the back of the bin. (Yeah, I know, wheels in first, they say.) Use the bin across from you, so you have a chance of looking if someone opens it.

Do I do all those things? Nope. But I do enough to make my stuff more difficult to access than the next person’s.

If you’re a heavy sleeper, or like to close your eyes and disappear under earphones, as I do, there’s not much you can do short of sitting on your stuff. Still, I’d be more concerned at a sporting event or concert, than aboard an airplane. JD makes a great living stealing wallets from people in crowds. And he’s still out there.

© Copyright 2008-2010 Bambi Vincent. All rights reserved.

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Pickpockets in Durban, South Africa

Posted by Bambi on Jan 26 2010 | Bob Arno, Travel Advisory, thieves, travel

Mdubuzi, a pickpocket in Durban, South Africa, stole a wallet from a woman watching a car race. Bob stole it from Mdubuzi and returned it to the victim.

Mdubuzi, a pickpocket in Durban, South Africa, stole a wallet from a woman watching a car race. Bob stole it from Mdubuzi and returned it to the victim.

“We do what you do,” Bob told the poker-faced pickpocket. “Same job.”

Looking at his blank expression, it wasn’t clear that he understood. Perhaps he didn’t speak English. If he did understand, his mind must have been racing. What could be worse for a pickpocket than being confronted by a stranger? Even one who claims to be a colleague.

“Here, I’ll show you.” Bob put his hand on the young man’s shoulder, dipped into the man’s pants pocket, and extracted a woman’s wallet—the same one we’d just watched—and filmed—the pickpocket snag from someone’s handbag.

Bob opened the wallet. There was no money in it. The pickpocket watched in stunned silence as Bob turned away with it.

“Excuse me, madam. Is this yours?” Bob offered the empty wallet to the victim who still stood just a few yards away, engaged in the spectacle she’d come to witness. The woman accepted the wallet gratefully, but puzzled. She hadn’t realized it was missing.

“You see?” Bob asked, returning to the pickpocket. “Same job. You understand?”

“I understand.” the young man said. Clearly, he didn’t know what was coming. Best to say little, he seemed to think. Speak only when questioned.

It was our first visit to Durban in many years. The climate had changed drastically since the abolishment of apartheid and the switch in governments. Violent crime in South Africa was frighteningly high now, to the extent that the U.S. State Department, as well as Britain’s and Australia’s governments, recommended that business travelers to the country employ armed bodyguards.

Visitors were warned to stay in their hotels after dark and use extreme caution at all times.

Mdubuzi uses stealth to steal from women’s purses, his forte.

Mdubuzi uses stealth to steal from women’s purses, his forte.

It was a warm spring Sunday when Bob and I landed in Durban’s city center. We had intended to wander through the outdoor market when our attention was drawn to a huge crowd on the edge of Central Park. Though we couldn’t see beyond the spectators, roaring engines soon informed us that they were watching car races. We hung back a bit and studied the rapt audience.

“Watch those three,” Bob said, and I followed his eyes. “Watch their body language.”

Within two minutes of our arrival, our eyes were fixed on a trio of suspicious characters. These three did not strain to look over or between the heads of the crowd. They seemed to be as interested in car races as Bob and I were. Instead, they looked at the backs of the spectators. They lingered and loitered a few minutes, then moved on and looked for new opportunities among new backsides.

Engines roared and tires squealed. Loudspeakers blared some exciting results. One of the young men had a plastic shopping bag in his hand; as in fact, many people did. But his bag was folded flat in half twice, which gave it a bit of firmness. It could have contained a greeting card, or a small pad of paper. On closer inspection, I noticed the red advertising copy printed on the bag was worn off to the point of illegibility. The folded bag must have been held in a sweaty grip for hours.

Three pickpockets surround a woman spectator at a car race.

Three pickpockets surround a woman spectator at a car race.

The three men positioned themselves around a woman whose purse stuck out behind her. One man moved in on each side of the woman, blocking her purse from the views of anyone to her sides. The third man slowly crowded into the woman from behind, stretching his neck as if trying to watch the race. Slowly, slowly, his left hand raised the flattened bag to the purse, where his right hand crept up to meet it. Then, with the plastic bag as a shield and his right hand poised above the purse, he gave the woman a little jostle. A gentle, natural jostle, appropriate for a tightly crowded audience engrossed in vicarious thrills. His skinny elbow raised and lowered then, and Bob and I caught a quick glimpse of brown leather before it was folded into the flattened bag and plunged into the thief’s deep pants pocket.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Five: Rip-offs: Introducing… The Opportunist

© Copyright 2008-2010 Bambi Vincent. All rights reserved.

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How to smuggle diamonds

Posted by Bambi on Jan 20 2010 | thieves

Broken leg

Intelligence was leaked: stolen diamonds were to be smuggled out of the country in the cast of a man with a broken limb. The airport was put on alert. The man’s flight number was known.

The man arrived as expected. He was in a wheelchair, his leg in a full cast. Security officers were polite and apologetic: “I’m sorry sir, we’ll have to examine your cast.”

The suspected smuggler was taken to the hospital. His cast was cut off, but nothing was found inside it. The plaster was crushed and sifted; still nothing was found. The man’s leg was visibly injured, and an x-ray revealed a fresh fracture.

Apologies were profuse and the man was allowed to call his surgeon to re-set the broken leg. The surgeon arrived and plastered his patient, who was then taken through security with a police escort, diamonds safely set in the still-wet cast.

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

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Phone phishing

Posted by Bambi on Jan 16 2010 | social engineering, thieves

If you read this blog, you’re probably already security-conscious. But this reminder is worth repeating. Don’t trust anyone.

Sorry.

It’s a shame that’s what the world has come to. Even the good samaritan has to be looked at sideways.

Scammers are now blasting entire towns, phone number by phone number, telling residents that their debit card has been restricted. They target customers of a specific local bank or credit union, name it, and give the customer an 800 number to call in order to correct the situation. If you have a debit card from that financial institution, you just might believe it. Well, other people are believing it. After all, their caller-ID proves that it really is the bank calling.

Or does it? The scammers are able to “spoof” the phone number, so it only appears to be the bank calling. You have no inkling that you’ve been targeted by overseas phishers. If you aren’t a customer of that bank, you probably just hang up and forget it.

If you follow the scammers’ instructions, you’ll give them your card number, pin, and all the other juicy data they need to rack up the charges.

So the tired old reminder worth repeating is this: If you suspect a problem with your bank account or debit card, etc., call your bank’s main number. Call the number on the back of your card or on your bank statement. Especially don’t call a number given to you by the bearer of the news.
© Copyright 2008-2009 Bambi Vincent. All rights reserved.

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Hotel Oddity #7

Posted by Bambi on Jan 12 2010 | travel

resesh-1

What’s that spray bottle hanging in the closet of our Tokyo hotel room? It wears a gold necklace from which its explanation dangles.

“Resesh” is a fabric freshener with green tea to remove unpleasant odors from your room and clothes.

Sniff, sniff… does my room stink?

Refresh with Resesh.

Uh…no thanks.

.

resesh-2

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

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Mugged in Mumbai

Posted by Bambi on Jan 06 2010 | Guest post, thieves, travel

Cruise director Paul McFarland

Cruise director Paul McFarland

“I WANT,” is the driving force behind mugging: need and greed. But these muggers in India also had intangible desires that compelled them to behave in a way that surprised their victim. After a recent visit to Mumbai, my friend Paul McFarland, a cruise director, filed his report.

Thanking Muggers

After years of travel there are a few places that I still get excited to visit. Mumbai, India is one of them.

After a delicious meal at the Khyber restaurant, I waited for a taxi outside. I planned to go to Victoria Station, the train station in downtown Mumbai, to take photos of the beautiful building and the colorful people.

A black and yellow taxi pulled up, reminding me of a bumblebee; not so much because of the color but because of its size. It took me some time to fold my 6’ 3” frame into the back of the vintage vehicle, and I was no sooner in when the driver hastily sped off. We quickly reached top speed and began cutting and slashing through the traffic. I felt like a bag of rice being thrown from side to side. Fortunately my outstretched arms could reach each side of the vehicle and that alone kept me upright.

The driver sensed my discomfort and asked if I liked Indian music—as if that would soothe me. I didn’t want to set him off by saying no, so I nodded. Big mistake. His voice sounded like a snake charmer’s flute as he sang, and he let go of the steering wheel, wildly waving his arms as if he were a classical dancer. All the while he was driving faster and faster, narrowly missing ox carts, cars, and pedestrians. I finally screamed at him to slow down, whereupon he glanced at me in disbelief and started to sing his song slower. The good news is that I arrived at Victoria Station in record time. Little did I know this was just the start of my adventure.

I got out of the taxi much quicker than I got in—so happy I had arrived safely that I gladly overpaid him by 200 rupees. I had plenty of money with me as I planned on giving a few rupees to some of the people as a thank you for allowing me to take their pictures.

Mumbai fruitwalla near Victoria Station

Mumbai fruitwalla near Victoria Station

Victoria Station loomed large across the busy intersection and beckoned to me to photograph its architectural beauty.

On the way I stopped every few feet to photograph the colorful, happy people at the markets that had sprung up on the streets surrounding the station. They were selling everything: from watermelon with slices of fresh pineapple chilled with melting blocks of ice, to scraps of material, to cheap padlocks. Because my camera was new I was concentrating on the viewfinder, focused solely on my photography. I wandered freely throughout the crowded market and, even though I was by myself, I felt very safe. I’ve enjoyed many wonderful visits to this exotic and exciting country without any incidents and had no reason to believe today would be any different.

Even though I didn’t buy anything, the street vendors seemed to enjoy having me look at their items. I think it added some credibility to their card-table stores. I weaved my way through the vendors and crossed the street to capture a good panoramic view of Victoria Station. As I walked along a roadside barrier, I kept my eye on the building.

I didn’t notice a taxi approach me from the opposite direction. It pulled to a stop right next to me and two young men got out. At the same time someone tapped me on my shoulder. As I turned to see who it was, the two men from the taxi immediately dropped down in front of me, grabbing and wrapping themselves around each leg.

My first thought was, my God these beggars are a lot more aggressive than they used to be; but at the same time two men jumped on my back, one holding onto my left arm and the other one going for my backpack which contained more camera equipment. Another one wrapped his arms around my waist. I must be watching too much of the Discovery Channel because I remember thinking: I’m like a wildebeest on the Serengeti being pulled down by a pack of jackals. Even though the wildebeest is much stronger, the jackals can bring him down through perseverance.

I staggered forward wearing five young men. Then it occurred to me that they weren’t trying to hurt me, they were just trying to detain me long enough to pick my pockets. Within seconds I reached for my wallet but it was it was already gone. This enraged me and I tossed two of the young men to the ground. But I noticed at the same time that one of the boys was running from the scene dodging traffic as quickly as his flip-flops would allow. His hasty departure told me he was the one with my wallet.

I tried to pursue him, but there were still three thugs hanging onto my legs and waist. I was able to quickly rid myself of the young man around my waist but I had to use my camera as a hammer to get rid of the human leg irons. They were no match for the Nikon D300 and dropped off. Then I was free to pursue the thief with my wallet.

I ran across the four lanes of traffic yelling stop thief at the top of my lungs, hoping to gain attention and support from the many locals in the area. But he had already made it to the other side of the road and had merged with the millions of Indians at the Sunday market. My heart sank, knowing that my chances of ever seeing him or my wallet again were nil.

Sidewalk barbers in Bombay

Sidewalk barbers in Bombay

I wandered through the market, carefully scrutinizing every face I saw. After about ten minutes, realizing my search was futile, I headed back to the road. I now looked suspiciously at the same people, and now their beauty and innocence were gone. I was sad about that. Little did I know that there was still more to my adventure.

The black and yellow bumblebee taxis were all lined up looking for fares, but not necessarily looking for me because, in this part of town, few of the drivers spoke English. In these situations, rather than asking drivers if they speak English I ask “Did it snow last night?” if they say “yes, no problem,” I know we’d have a problem if I got in that taxi.

After quizzing eight to ten drivers, I found one I thought understood my destination. I was relieved that I had remembered before leaving the ship to stash some cash in other pockets in case of just such an emergency. I climbed into the taxi and he took off in the direction of my ship, giving me confidence that I had made the right choice.

We’d been on the road for three or four minutes, giving me time to organize my thoughts and do a mental inventory of what was in my wallet and what steps I was going to have to take when I got back to the ship. I realized that the wallet contained three credit cards, my drivers license, my PADI dive card I’d had since 1976, and $250 cash.

My concentration was interrupted when suddenly another taxi pulled up next to us with two young men in the back seat yelling at my driver. My driver tried to ignore them at first, but eventually was forced to the side of the road by the other taxi. I couldn’t believe it was happening again, and I braced myself for another attack. I thought: the bastards know I have more money because I got in a taxi and they’re after every penny.

I gripped my Nikon for action as the two young men jumped out and quickly threw something in the back window that landed on my lap. Thinking the worst, I threw myself out of its path—only to discover that it was my wallet. To say I was surprised to see it is an understatement. I opened it and realized that my credit cards and everything but my money was intact.

As they fled, I was so relieved, I blurted out the window, “thank you,” as if they were India’s version of Robin Hood. I thought: you’ve really lost it now—thanking muggers! My taxi driver smiled at me, and we once again took off for the port. On the ride I double and triple check my wallet, thinking it was too good to be true to have thieves go to the effort to track me down. Why had they chosen me to attack, and then why in the world would they take the chance of being caught by returning it?

Musicians in Colaba, a Bombay neighborhood

Musicians in Colaba, a Bombay neighborhood

I wasn’t sure if my driver knew that I’d been mugged when I got in the taxi, but I was pretty sure he figured it out. So I asked him why they returned my wallet and he gave me in a one-word reply: Karma. I remembered reading that in the Hindu and Buddhist religions Karma is most important and is based on actions or deeds. The thieves initially created very bad Karma for themselves, but by returning my wallet perhaps they hoped to balance it out with a good deed.

Once back at the port I told the ship’s agent about the incident and he asked me to describe the attackers. I told him that there were six or seven of them, and that they were all about 5’ 6” to 5’ 7” with dark hair and dark complexions. I added what I thought would be a helpful detail, remembering that they all wore flip-flops. He seemed amused, and I embarrassingly realized that I had just described not only my attackers, but probably five million other young men in the city. I quickly added that one of them might have a unique imprint on his forehead—that of a 28 x 200mm Nikon lens.

Bottom line: I lost $250 but that’s not what I’ll miss the most. I’ll miss feeling safe in a city I still love.

*
The photos of Mumbai are mine. Paul’s are probably much better!
• For more on muggers, read
“How I mug,” as told by two muggers in Panama

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Hotel oddity #6

Posted by Bambi on Jan 01 2010 | security, travel

The useless chain latch in my room at Miami's Radisson Mart Plaza Hotel.

The useless chain latch in my room at Miami's Radisson Mart Plaza Hotel.

See anything wrong with the chain lock on this door at Miami’s Radisson Mart Plaza Hotel? It’s mounted backwards! Upside-down. It’s useless this way and, worse, gives a false sense of security. Another serious security risk.

Do all the rooms have useless chain latches, or only our room, 612? A polite letter to management brought only a generic “We appreciate your recent message.”

door-chain-upsidedown

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Mac + paperclip = fire

Posted by Bambi on Dec 27 2009 | Misc., travel

The adorable, 16-pound baby.

The adorable, 16-pound baby.

Anyone remember this old relic?

We were so thrilled with it. We’d spent a year in Africa and needed a laptop. Apple didn’t make one yet, so we had to buy a DOS machine. Shortly after we got home, Apple came out with a luggable.

Bob and I were on a cruise ship with our Mac Portable. The machine was a year or so old—that’s how long ago this was. Bob sat at the desk in our stateroom, I on the bed, with my 16-pound Mac open in front of me.

“Pass me a paperclip,” I said to him.

Apple logo circa 1989.

Apple logo circa 1989.

He tossed, I missed. The paperclip fell right into a narrow gap behind the display, where the back end of that computer extended another four or so inches. Instantly, a thin wisp of smoke arose and, like a cartoon, curled its wavy way right up to the smoke detector. On a ship. At sea.

I gave the gap a good blow and was horrified to see a little red flame dancing within. We got the tiny fire out quickly, but the machine was dead.

The size of a small suitcase.

The size of a small suitcase.

The story’s not over though. We had a fancy neoprene case for the Mac Portable, embossed with a pretty little Apple logo. On our way home, we bought extra insurance for the case and sent it as baggage—something we’d otherwise never do. We hoped it would be stolen. We were sure it would be.

Not a reflection. Handle, display, hinge, back end.

Not a reflection. Handle, display, hinge, back end.

On arrival, we waited at the baggage carousel—and waited. Finally, we went to the lost luggage office to report the loss of our insured computer. “Oh, we have your bag,” they said. It got extra care since it was insured, and they wanted to hand it to us personally. (Yeah. Those were the days.)

I found the old Portable in the garage recently. It has some parts tucked into its case I don’t remember, like a huge battery brick. Though it doesn’t start up, I can’t throw it out. I don’t know why.

paperclip

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

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