TSA – Pickpocket Bob Arno

Bag tag sabotage

For various reasons, my luggage is hard to steal from. I take hundreds of flights every year, and so far, thank goodness, nothing has gone missing permanently. It’s no secret that there’s a problem with some airline and TSA employees stealing from luggage. It occurred to me that those thieves might sabotage the tags on luggage they’ve stolen from, in order to make the bag “disappear,” rather than to be traced to their handling of it.

Thieves who steal luggage off the carousels are another matter. These have flourished since 9/11, when “security” was taken from the baggage claim area in order to focus on security at the gates.
Currently, there’s a bag theft epidemic at Atlanta Airport carousel.)
My new “bag tag sabotage” theory is based on these facts:

1. A huge number of suitcases go missing in the airline system;

2. I take hundreds of flights (every year for the past 16), yet my bags have never disappeared;

3. My bags are harder than most to steal from;

Therefore, I’m proposing that much of the “lost luggage” has been ransacked, then deliberately made lost.

What do you think?

TSA thieves

“New figures out today show 381 TSA officers have been fired for stealing from passengers and their luggage, and members of Congress think that just might be the tip of the iceberg,” said an ABC News report which aired September 27.

In a recent sting, ABC investigators walked away from an iPad at airport security and later tracked it to the home of Andy Ramirez, a TSA agent who denied stealing the iPad until the device was pinged and emitted an alarm sound from within his house. Although he was then forced to admit having possession of the stolen iPad, he blamed the theft on his wife. See his denial and ugly blame in the video:

Stealing “feels like being on drugs,” said Pythias Brown, a former TSA luggage screener at Newark airport, who was convicted for the theft of more than $800,000 worth of items over a four-year period. He described a “culture of indifference” at TSA, which “made stealing easy.”

On its blog, TSA calls 381 thieves “a few,” so perhaps they are not concerned.

See the rest of ABC’s report on TSA theft and a longer video. And keep your eyes on your belongings as you go through airport security.

airport luggage Thieves TSA

Police, security, challenge photographers despite public right

Is it legal to take photos at airport security checkpoints, or not?

Occasionally I’ll politely ask a TSA officer if I may take a picture. Usually, they say no. You know, “for security reasons.”

But not always. A few times they’ve said yes, but don’t take pictures of the X-ray machines. That always leaves me a little puzzled: which X-ray machines? Which part of them? But the TSOs didn’t seem to care and left me unsupervised.

Turns out that many police and security officers, TSA included, aren’t exactly aware of what’s allowed and what isn’t. Believing photography is prohibited, or erring on the “side of security,” or just exercising their authority, no photos is the default reaction.

And many of us, meek and obedient citizens that we are, we accept that. Or we choose not to challenge the uniform. We don’t know what’s legal and what isn’t, either. We tend to have, in the back of our minds, that it’s illegal to photograph bridges, airports, even police officers.

But yes, it is perfectly legal to take pictures at TSA checkpoints, with a few minor limitations (not the X-ray monitors, not if you interfere with the screening process). You can even videotape if you like—yes, you can film the officers, too. You might be challenged. You might be delayed by the officers. You might even miss your flight.

In fact, pretty much anything can be legally photographed from a public place (again, with a few exceptions), including crimes in progress, police officers, federal buildings, the New York subway, and security checkpoints. Yep, if you can see it, you can shoot it. Pretty much. I’m talking strictly about the U.S. here.

The Washington Post’s interesting July 26 article, Freedom of photography: Police, security often clamp down despite public right reports that photographers are challenging unwarranted restrictions and posting disallowed photos online (usually after being forced to delete them, then recovering them).

…rules don’t always filter down to police officers and security guards who continue to restrict photographers, often citing authority they don’t have. Almost nine years after the terrorist attacks, which ratcheted up security at government properties and transportation hubs, anyone photographing federal buildings, bridges, trains or airports runs the risk of being seen as a potential terrorist.

Portland Oregon attorney Bert P. Krages II has posted a useful, printable document, The Photographer’s Right: Your Rights and Remedies When Stopped or Confronted for Photography, which should be in every photographer’s camera bag. On his website, Mr. Krages says:

The right to take photographs in the United States is being challenged more than ever. People are being stopped, harassed, and even intimidated into handing over their personal property simply because they were taking photographs of subjects that made other people uncomfortable. Recent examples have included photographing industrial plants, bridges, buildings, trains, and bus stations. For the most part, attempts to restrict photography are based on misguided fears about the supposed dangers that unrestricted photography presents to society.

This issue is pertinent to Bob and me in our thiefhunting exploits. We often feel on thin ice when shooting thieves in the wild, especially abroad. And perhaps sometimes we are. We’ve been challenged and chastised many times. Once we had a videotape seized, but we’d seen it coming and swapped the tape for a blank, pocketing the valuable footage we’d just shot.

I was admonished, not too long ago, for taking a few shots of a pair of armed and uniformed police officers drinking whiskey at an airport bar. Okay, it was in Trieste, Italy, not in the U.S.; I have no idea what my legal rights were. The officers leisurely sauntered over, after they’d finished their drinks, and said no photos. Okay. Then they left. Much later, when I left, they made a beeline for me and made me delete the photos. Had they been lying in wait? Anyway, I couldn’t recover the images.

airport Photography photos Security TSA video

When TSA confiscates your pocket knife…

Brother-in-law, though a frequent flyer, forgot to move his pocket knife from his carry-on to his checked bag. He groaned when TSA discovered it. The knife was a gift from us, a gorgeous little oval less than two inches long, but heavy and well-made. Bob and I found it on a trip to Germany, and bought one for ourselves, too. A Mammut MicroTool, it’s called.

B-I-L, the self-proclaimed Swedish Okie and country bumpkin, was on his way back to Sweden. When the TSA officer dangled the contraband with its dangerous half-inch blade, B-I-L recognized a glint of proud ownership in the eye of the new beholder. The officer beheld a prize. B-I-L is a sore loser.

B-I-L snatched the knife away, determined that it should not slip beneath the crumpled handkerchief in the warm pocket of the TSO. He could not bear the thought of his fine knife snug among the unmentionables, in pilled cotton intimacy under an overhanging gut. B-I-L intended to destroy the little tool.

He hadn’t counted on the strength of the precision German instrument. He ripped, he stomped, he tried to bend. It took him fifteen minutes to render the tool unusable, the stubborn vengeful bumpkin.

I know a man in Las Vegas who makes his living on the forgetfulness of travelers. He buys great lots of TSA’s confiscated pocket knives for pittance at auction, and sells them one by one on eBay. (The profit, they say, is in the “shipping and handling” fee.) He’s never seen a fine little tool like the exotic Mammut MicroTool. He must get an, um, filtered selection.

What we call “confiscated items,” TSA refers to as “voluntary abandoned property.” [sic] If I were a TSO, I’d protest the extra work involved in providing envelopes to passengers. I’d say it’s a bad idea. It would mean I’d have to hand over an envelope, wait for the passenger to address it, then collect a fat fee and provide a receipt. All that work! No more perks!

airport brother-in-law claes Security TSA

Laptops lost in airports

As a very frequent flyer, I can understand that 12,000+ laptops are lost each week in U.S. airports. What’s shocking is that, according to a study, only 33% of laptops that make it to lost-and-found are reclaimed. My first thought is: insurance fraud. Lose it, claim it, get a new machine.

The point of the study, though, is really data loss, theft, and abuse. Who cares about the hardware? Wouldn’t it be fascinating to know how many of those never-claimed laptops sitting in lost-and-found actually contain sensitive data? And when was the machine last logged into? After the loss?

Having lost a few precious things myself (a special scarf, an autographed book), I know how impossible it is to contact airport lost-and-found, and the runaround you get if you luck out and reach a human. “You have to contact the airline,” “just file a report online,” “the airline controls those gates,” etc. Hopeless.

And I hate to say it but, I’m convinced that airplane cleaners reward their thankless jobs by the old “finders keepers” law. How else to explain a book left between the window seat and the wall, gone without a trace five minutes after I disembarked? Losers weepers.

Who\'s alert after suffering the human maze? — Who's alert after suffering the human maze?

I just re-read the study, Ponemon Institute’s Airport Insecurity: The Case of Missing & Lost Laptops.
I had first read it back in July when its stats were thoroughly discussed on Schneier’s site. One of my own comments there is “no departments try to return property. Look at all the staffing cuts. Who’s the first to go? An individual might try to return something, but not a department. Even if you know you left something on a plane, even if you report it a minute after you get off, you can kiss it goodbye.”

Most laptops are lost at the security checkpoint—no surprise. People think the area is full of “security” personnel, and that makes their stuff secure. Many times, I pick up my own computer, then Bob’s. No one notices or cares that I picked up two machines. No one questions me whether I have two in my arms at once, or pack up mine and walk off with another.

While the report’s stats are interesting, I think the “Recommendations and Conclusions” are unrealistic. They suggest you allow enough time, as if you haven’t just run between terminals as fast as you can to make your “airline legal” but still-tight connection. They suggest you carry less; hey, we carry what we need, and what we don’t trust the airlines (or TSA) with in checked bags. They suggest you think ahead and have a mental strategy at security. That works—as long as you aren’t in a sleep-deprived fog from flying 14 or more cramped hours and now you don’t know if it’s morning or night. And as long as everything at the checkpoint goes smoothly, which is never certain. Someone cuts in front of you and delays you from getting to the other side, where your stuff sits vulnerable. A bossy TSA agent disrupts your strategy because he wants it done his way. TSA needs to rescan half your stuff and your items are spread out all over.

I have long had a strategy. I lay down my things—always the same things—in a strict order. This allows me to pick them up on the other side and reassemble everything quickly and logically. Every once in a while, that bossy TSA employee will rearrange my things, or hold back some of them in order to re-run someone else’s. This tampers with the otherwise reliability of my strategy.

I like two of the study’s recommendations. One is obvious, to label your laptop so you can be easily contacted. The other mildly recommends that airports make it easier for passengers to report losses. That would really help. Fat chance.

airport laptop Security theft Travel TSA

Social engineering vs. security theater

For a cross-country flight, I packed a lunch of deconstructed sandwiches. Slices of homemade walnut bread, a handful of arugula, a tomato, and a repurposed deli-container full of homemade crab salad. The crab salad was moist with mayo, lemon, and chopped apple. Spreadable, if not quite liquid, mostly filling an 8 oz container.

I didn’t expect it to pass security, so I was ready with Plan B: I’d back out of the security area, construct the sandwiches, and try again with the less-dense contraband.

So I’m pushing my carry-on along to the scanner belt when the TSA man on the x-ray calls for assistance. “Log-jam,” he says.

“They’re moving now,” I say, having straightened someone else’s bag. Mine goes through.

“I’m just trying to keep her busy [wink],” the TSA agent says, jerking his chin toward his colleague as she inspects the flow of bags.

I lock eyes with him. “Good strategy,” I wink back, and he doesn’t even glance at the screen as my bags sail through, crab salad and all.

Ah, social engineering vs. security theater. I love it.

flying liquids Security security theater social engineer TSA