tourist safety – Pickpocket Bob Arno

Hollywood Attractions, Distractions, and Tourist Crime

hollywood attractions distractions tourist crime

What do thiefhunters on vacation do to unwind from workdays detecting and preventing crimes against world travelers? We grab a cocktail, and hobnob with the stars! Here’s what happens when Bob Arno and I attempt to get away for a day of fun-n-frolic in Tinsel Town, with our California colleague Dave “Wiggy” Wiggins. (Hint: simply flipping off the workaday switch is not that easy.)

The costume-clad and the snake-draped, the card-trickers and drum-beaters, the picture-posers and the star-counterfeiters, all are there to grab a tourist buck or two.

While enjoying the summer season in “The Golden Orange,” Bob and I met up with our colleague Dave Wiggins for a day of sight-seeing in Hollywood. Bob was just coming off his latest star turn on a Steve Harvey show, so Hollywood is nothing new. But rarely do we have the time to be simply tourists on the legendary Hollywood Walk of Fame.

Dave Wiggins, tourism safety specialist

Our companion this day is well-known in California (and Hollywood in particular) as one of the world’s leading experts on crimes against tourists and best practices in visitor venue safety and security. Dave Wiggins is a 27-year veteran (retired) of California law enforcement, with deep expertise in preventing, investigating, and prosecuting tourism related crime. He helped develop a variety of different tourism security and service programs which came to be viewed as national role models.

For years “Wiggy” organized the nation’s largest conference on tourism safety and security matters. Today, he leads the first ever professional association dedicated to advancing the cause of better protecting travelers. As president of the California Tourism Safety & Security Association, he continues to conduct security assessments and training programs for tourism businesses, as well as security and law enforcement teams. He has been accredited by the American Hotel & Lodging Association as a Certified Lodging Security Director (CLSD), and is an expert in hospitality security as well.

As a former security director in Hollywood, Wiggy knows the streets of Tinsel Town better than most. When we meet up in front of the famed Dolby Theater (home to the Academy Awards) the order of the day is simply socializing. Strolling over sidewalk stars and cement foot prints, followed by cocktails at Hollywood & Highland.

I doesn’t take long for Plan A to devolve into a Walk of Fame version of thiefhunting.

Never the shy one, Wiggy strips off his professional clothing right in the busy parking garage. Slacks, buttoned down shirt, and Maui Jim sunglasses are quickly replaced with cheap shades, tacky shorts, and a Hollywood souvenir t-shirt. The transformation is swift and amazing. Wiggy now looks like he just stepped off the bus from Topeka.

Hollywood Walk of Fame

On Hollywood Boulevard, we’re swept up in a swirling sidewalk sea of humanity which rivals New York’s Times Square or the Las Vegas Strip. Millions of visitors every year come to see such landmarks as the Pantages Theater, Madam Tussaud’s Wax Museum, the Chinese Theater, Ripley’s Believe It Or Not, the El Capitan Theater, Fredericks of Hollywood, the Magic Castle, Hollywood Bowl, Capital Records building, Jimmy Kimmel’s television studio, and the famous home of the Oscars.

But what causes these same visitors to trip over their own feet are the cement stars planted into the glimmering sidewalks of Hollywood Boulevard. It was this blocks-long string of inlaid stars that became Hollywood’s first official tourist attraction.

Initiated in the 1950’s, the Walk of Fame today comprises over 2,600 inlaid stars, commemorating a variety of popular performers and entertainment industry leaders.

Wiggy offers us a bit of perspective on the Walk of Fame. “People wanted to come see Hollywood,” he explained, “but the motion picture industry was not a place. The principal studios that make up ‘Hollywood’ were scattered all around, from the Santa Monica mountains to the San Fernando Valley, throughout Hollywood and mid-city areas of Los Angeles. So, creating the Walk of Fame gave a far-flung industry a more centralized attraction for tourists.”

The irony, Bob points out, is that you’ll never see an actual celebrity anywhere along the tourist zone of Hollywood Boulevard. To get a glimpse of living stars in the flesh, you’ll need to slide down to Sunset Boulevard, and head west toward Sunset Plaza.

Sidewalk congestion, attractions, and distractions make an ideal environment for crooks

Nevertheless, a cottage industry of businesses catering solely to tourists has sprung up along the Boulevard. Most recently, a spectacular retail, dining, and entertainment complex has been developed at Hollywood & Highland. A variety of vendors and street performers block the sidewalks with their displays and shows. On a busy summer day, it can be hard to move on the sidewalks, which are even more congested than the area’s infamous freeways. Pedestrians spill into traffic lanes as they navigate the crowds and board buses for tours of the stars’ homes. Pedestrian safety has become a hot button topic.

I pause to admire the stars of Groucho Marx and Tony Curtis. But the boys’ heads spin to gawk at a pair of the street performers nearby, a duo of skin-tight black pleather-wearing Cat Women standing tall in stiletto boots. The male of the human species may be biologically compelled to have a wandering eye, but no one can claim they are especially sly about it!

The curvaceous ladies are in good company. The Boulevard is home to scores of cinematic and cartoony characters. The antics of the many street performers along Hollywood Boulevard serve to satisfy the need of tourists to see Hollywood, while obstructing the already congested sidewalk even more. And as we’re well aware, this clogged sidewalk and its many attractions and distractions make an ideal environment for crooks. Like tourism venues elsewhere, the street performers contribute to a climate of disorder which serves the purposes of opportunistic criminals.

In a flash, Wiggy has Bob posing for a souvenir photo with a lanky Cat Woman. Our R&R is off to a good start, it seems. But just as fast, their pose is suddenly photobombed by Jack Sparrow, Marilyn Monroe, Captain America, and a girl wielding two armfuls of live snakes. Uninvited, they crowd the shot. And once snapped, they all demand payment for the pic.

As Bob notes, street performers and related scams are a common problem at tourism venues around the world. From the Colosseum in Rome, to Fisherman’s Wharf in San Francisco, street performers are notorious not only for creating the conditions which facilitate crimes, but sometimes engaging in crimes themselves.

While Wiggy fends off the spurious claims and hands over two dollars to Cat Woman alone, many tourists are intimidated and end up paying all of the photographic interlopers. It goes on all day, every day, all summer, says Wiggy.

And that’s just the tip of the street disorder in this tourist mecca.

An army of career criminals at tourism destinations across the globe work tirelessly at their nefarious trades to make things even tougher for travelers.

—Dave Wiggins

When Bob turns around to continue our stroll along the Walk of Fame, his trained eye instantly catches two locals, their backs planted against a store wall, one leg cocked up, intently observing preoccupied tourists. These are career criminals who prey specifically on tourists—distraction thieves who take advantage of the built-in madness of a place like Hollywood Boulevard.

Wiggy bumps into a couple of former colleagues and soon Bob is engaged in deep conversation with the local constabulary about current trends impacting tourism. Suddenly our day of leisure is looking like another workday.

To be fair, the issues and problems in Hollywood are no worse than any major tourism destination. But as Wiggy observes, one feature makes Hollywood Boulevard distinct: “Nowhere in the world are more people more focused looking straight down.”

Bob is an expert on how just such distractions facilitate victimization, so this turns into a lively discussion on tourism crime around the globe. So much for a day of R&R.

Such is the life of a thiefhunter on vacation.

What’s the safest place to carry money?

The question we’re most asked is… where should I carry my valuables? What’s the safest place to carry money?

And the ambiguous answer is… it depends on who you are and where you’re going.

First analyze yourself. Are you a worrier? Overconfident? Carefree? Forgetful? Only you can choose the level of security for you. Will you be trekking in the highlands of Peru? Walking with elephants in East Africa? Or going to museums and the opera in London? What’s the tone of your trip, elegant? grungy? in between? What’s the weather? Summer clothes, especially women’s, have fewer pockets and far less security. No one is likely to get into the pockets of your jeans if you have a heavy coat over them.

Safest place to carry money

We say keep your wallet in your tightest pocket, but in many situations that isn’t enough. A wallet in a visible pocket is an invitation. Awareness helps. But maybe you don’t need to carry a wallet. Slim down your necessities, if you can.

Excellent products are readily available for the safekeeping of your stuff. Under-shirt pouches are pretty good, but they can usually be detected and demanded in a mugging. For all but the most dangerous streets, they’re a good option. Better yet is the type of pouch that hangs inside the pants, attached to your belt by a loop. These come in a full range of materials, from nylon to cotton to leather. We love these.

Another kind of pouch fastens around your waist and is worn beneath your clothes. These come in infinite styles, sizes, and varieties and are excellent for men and women. It’s a little more difficult to get to your money or credit card when you need it, but what’s a little effort? Sometimes these are referred to as moneybelts, but they’re not. A moneybelt is a regular leather belt worn outside trousers; it has a zippered compartment on the inside. You can fold in a few large bills or travelers checks, but it won’t hold much.

What about the ubiquitous fanny pack, aka waist pouch, aka bumbag? Well, it’s good and it’s bad. On one hand, all your goodies are right in front, on your body, in sight. On the other hand, the fanny pack shouts out “here’s my stuff!” For the most part, Bob and I recommend them for security, if you don’t mind the fashion statement they make. We have never seen, and rarely heard of their straps being cut. However: in many locales pickpockets are extremely adept at opening fanny packs and stealing their contents quick as lightning, while you’re wearing it. I recommend a simple preventative: fasten the zipper with a safety pin or with a paperclip and rubber band. Anything to frustrate wandering fingers. For the fanatic, fanny packs can be found that incorporate numerous safety features, including steel cable through the strap, a concealed buckle, a hidden key clip, and built-in zipper locks.

Several companies make clothes for travelers with zippered, Velcroed, and hidden pockets. I haven’t seen a look that I like much, but these are an option if you care for the somewhat dowdy styles on offer.

Pickpocket proof clothes: Clever Travel Companion's black tank; safest place to carry money — Clever Travel Companion’s black tank

pickpocket proof clothes; safest place to carry money — Stashitware men’s pocket undies.

Lastly, there’s a growing variety of pickpocket-proof underwear. The Clever Travel Companion makes a nice collection of briefs for men and women and zip-pocket tank tops. Stashitware makes several styles of underpants for men and women that have a huge central pocket I find most comfortable and useful. (And you have to love a company with the balls to use “shit” in its name.)

No solution is perfect. None is invincible. But if you carry only what you need, and secure those things wisely, you’ll avoid anxiety and better enjoy your travels. So dress down, stow your stuff, raise your antennas, swallow three spoonfuls of skepticism, and have a great journey.

Read Pocketology 101
Read Purseology 101

Adapted from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Five: Introducing…The Opportunist

pick safe tourist safety underwear

Crime in Port Moresby, PNG

crime in port moresby. A member of the Raskol gangs of Port Moresby, Papua New Guinea. Photo by: Stephen Dupont (Contact Press Images) — A member of the Raskol gangs of Port Moresby, Papua New Guinea. Photo by: Stephen Dupont (Contact Press Images)

After further research, I feel compelled to write a little more about Port Moresby, Papua New Guinea. For all the pretty pictures in my last post, I think I missed the real story.

Bob and I behaved quite like the typical tourists we seek to educate. We did not read up in advance about the dangers of the city. We strolled naively throughout the town and along deserted roads outside of town. We did leave our watches and jewelry behind, and we did dress down to the extent we were able. (We didn’t have torn jeans with us, the garb recommended in an old Time magazine article. And we were not out after dark. But I went out with a good camera and an iPod in a purse. Bob carried a new, $4,000 video camera. Were we nuts?

Crime in Port Moresby

Absolutely. And stupid. We did not know about the vicious criminals called the Raskols. Usually referred to as gangs, the Raskols are more accurately described as loose associations of thieves, according to tavurur, a Port Moresby native blogger. Practically anything you read about Port Moresby credits them for the city’s astronomical crime rate, then mitigates the blame by citing an unemployment rate of anywhere from 60-90%.

Numerous lengthy articles online detail the safety and security precautions necessary to lessen the risk of misfortune. Drive carefully, because the locals react emotionally and violently to accidents. But don’t drive too slowly or you’ll increase the likelihood of being carjacked. Carry cash to hand over when you’re accosted. Move about with a certified escort. Women, don’t wear shorts or pants if you don’t want to be raped or gang-raped. The lists go on and on, one of which even advises (jokingly, I presume) chewing betel nut to look like a local.

crime in port moresby. Eric Lafforgue's Papua New Guinea photos. Click this image to go to all 466 of them. — Eric Lafforgue's Papua New Guinea photos are phenomenal. Click this image to go to all 466 of them.

In retrospect, Bob and I presented a tasty target. Alone, smiley, swinging our cameras… I’m thinking of the minutes we spent at a secluded dead-end high above the shore, looking down at a christening ceremony. We watched the formally dressed witnesses on the sand and the participants wading chest-deep in the sea. We looked across to a far village of houses on stilts over the water. It never occurred to us that we should be watching our backs.

It’s easy to be seduced by the sheer exoticism of Papua New Guinea, by the natives in traditional costumes, the spectacular flora and fauna of the highlands and ocean reefs. Travel enthusiasts I’ve spoken with have been quick to say oh, I want to go there. Local dangers are defined in guides and online, easy to be found, but still—Bob and I managed to get there oblivious to the status quo. Not all tour operators or trip providers are forthcoming when it comes to negative publicity. The burden, in the end, falls on the traveler. Know before you go, as they say. Do your homework.

We should have.

tourist safety Travel

Naples: capital city of pickpockets, part 4 of 4

City of Hugs and Thugs. Naples, Italy— At the next stop, two more suspects pushed on beside me. The bus remained crowded all the way to the park before the tunnel, then loosened up a bit. All the thieves stayed aboard, determined, as a group, to get Bob’s wallet. The gray-haired man tried forever, then finally turned the job over to a colleague while he blocked and pinned Bob in a ridiculously obvious way. The tram was no longer crowded; there was no excuse for him to be so close!

None of them got it, though they tried hard. We all got off at Piazza Vittoria, the end of the line. Bob touched the gray-haired man’s shoulder and asked him to talk to us for a minute.

He tried to get away but Bob was insistent and started touching him all over and jabbering at him. A criminal crowd gathered, curious thieves, intrigued and protective of their members. I circled around them all with two cameras rolling as Bob stole the gray-hair’s cell phone, then his tie. It was perfect. He had no idea what was happening, no idea anything was gone. It was hilarious to see his confusion in the role of victim. Funny to Bob and me, and funnier still to the criminal crew.

The other pickpockets burst into laughter. After a moment’s delay, so did gray-hair. Then Bob stole his glasses and another guy’s watch. Great reactions.

That, as usual, broke the ice and established instant rapport. There were introductions all around, and a suggestion for coffee at a bar across the square. Tony, a happy, funny guy who had only two large rabbit teeth, was the most outgoing. It took us, and him, several minutes to realize we’d met before. We had coffee with him and his partner, Mario, in 2001. Tony now made a laughing phone call to Mario to tell him he was with us again.

Salvatore, the youngest, asked a lot of questions about us and what we do, and was eager to meet again. [We did meet again.] He gave us his cell phone number, and wanted to know when we’d be back. Like the others, he had missing and mostly rotten teeth. All of them seemed to love when we dropped the names of other local thieves we know. It must sort of prove that we’re okay. We talked shop as best we could with limited language. They all had a great time with us, it was obvious.

Tony showed us pictures of his wife and children. He showed us how his own wallet was wedged tightly sideways in his back pocket so it couldn’t be removed. Then he demonstrated the local specialty: removing money from a wallet without removing the wallet from the pocket. Very slick. Gray-haired Nuncio then showed how he uses his bag of newspaper to shield an inside-jacket-pocket steal (considered the most difficult).

The question remains: why did this gang of veteran thieves fail to get Bob’s wallet? Unfortunately, we couldn’t ask such a sophisticated question without an interpreter. But we’ll return, and we know where to find them. After eleven years of observing street thieves in Naples, we’ll do better interviewing now, than filming on trams.

Too many thieves know us.

This is part 4 of 4. Part 1

Bob Arno bus camorra Italy Naples pickpocket street crime theft Thieves thugs tourist safety tram

Tourists and thieves: a collision course

Yoshi Sugohara stood stoic and penniless in a phone booth, using our phone card. He called a number given him by the Rome police, where he could report all his stolen credit cards at once. A Japanese-speaking operator was put on the line for him. Next, he called the Japanese embassy.

Mr. Sugohara owned a small chain of sushi restaurants in Osaka, Japan. He was in Italy to design a sleek new amalgam of Japanese and Italian decor for the three new restaurants he was about to open. He had traveled to Milan for business, then Rome for pleasure. He had granted himself two extra days away from his family in which to see the splendors of the ancient city.

We first saw him in a little triangular park between the Coliseum and the Trajan Column, while everything was still all right. Bob and I stood behind a low fence on Via Cavour, steadying our video camera on a stone column. We were observing a pair of young girls on the far side of the park as they drank at a fountain and splashed their faces.

Maritza, we later learned from the police, was about 16 years old. Her sister Ravenna was about 13. The two girls looked like any ordinary children, except for a few subtle details. They weren’t dressed with the inbred Italian flair for style and color. And they seemed directionless, loitering in a tourist area where children had little reason to roam.

The girls cooled themselves in the punishing August heat, then turned toward Via Alessandrina. Maritza carried a telltale newspaper.

Mr. Sugohara had just rested on a shady bench. Now he, too, headed for Via Alessandrina. He wore a bright white cap and held a telltale map.

With their props displayed, both players advertised their roles in the game. The girls recognized the Japanese as a tourist; but a tourist couldn’t possibly recognize the girls as thieves. The two parties were on a converging course.

Maritza and Ravenna swiftly caught up with Sugohara. They skittered around him as if he were daddy just home from a business trip. Walking backwards, Maritza extended her hand as if begging. She had laid the folded newspaper over her forearm and hand, so only her fingers were visible. Ravenna trotted along beside Sugohara.

One of the girls must have made physical contact immediately. In our viewfinder from across the park, Sugohara leapt right out of the frame. He ran a few steps backwards, then turned and hurried off. It was a very brief encounter.

The girls skipped away ahead of Sugohara, quickly putting space between them. Bob and I, still on the far side of the park, picked up the camera and hurried to catch up. As we came around the corner, Sugohara was groping his front pants pocket, just realizing his wallet was gone. He looked ahead at the two girls and ran after them.

Maritza and Ravenna did not run away. In fact, they stopped and turned to face their accuser. Sugohara, who didn’t speak English or Italian, nevertheless made his charges quite clear. There was shouting and confusion. A group of British tourists got mixed into the melee. Their concern was for the girls.

“The child will not be injured!” one woman kept insisting.

“They’re pickpockets,” I explained while Bob filmed.

“I don’t care what they are, the child is not to be hurt.”

“That girl just stole the man’s wallet, that’s why he’s angry.”

“Jeez, Sally, they’re pickpockets, can’t you see?” someone in her group said with disgust.
Sugohara was surprisingly aggressive; not what one might expect of a Japanese victim. The girls could have run away. Instead, they faced him, yelling back in their own language. Then, without warning, Maritza lifted her t-shirt over her head, revealing enormous breasts in a purple bra. She brought her shirt back down, and Ravenna followed suit, showing her bare little breasts.

Then both girls pulled down their pants and did a quick pirouette. Sugohara was dumbstruck. The girls then strutted off jauntily, having proved their innocence. They looked back again as they walked away, and pulled down their pants once more for good measure. Then they turned off the sidewalk onto a narrow path through the ruins of Augustus’ Forum and into the labyrinth of old Rome.

Where had the wallet gone? The girls had clearly taken it. By their comprehension of the Japanese accusation, by their practiced reaction to it, one could suppose that they’d been accused before.

To my mind, they’re guilty without a trial. So where was the evidence? Was the victim so bamboozled by bare breasts that he never thought to look in their pants pockets? Could the children be that brazen? Or had they tossed the wallet down into the excavation site of Nerva’s Forum to be later retrieved?

In any case, the girls scurried off, and Sugohara stood alone, high and dry.

“Would you like to go to police?” we asked him.

“You police?” said Sugohara. He appeared more sad than angry.

“No, we take you. We help.” I hate pidgin. “Suri,” we added, Japanese for pickpocket.
Sugohara looked mournfully at the Trajan Column as we hurried him past it on our way to the central Rome police station. He mopped his brow and followed us obediently.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter One (part-i): High and Dry on the Streets of Elsewhere

Bob Arno Italy pickpocket Rome street crime theft Thieves tourist safety

Barcelona street crime

Eat, drink, and be merry on La Rambla. Great for people-watching. Great for pickpockets. (This is a frame-grab from video, hence the poor quality.)

Yannick Laclau wrote about Barcelona, a city that Bob and I love. But Yannick’s news was a sad consequence of the ostrich hiding its head in the sand. He wrote that Barcelona is close to losing its status as host to the Mobile World Congress, partly because of street crime. If the conference does go elsewhere, it will be concrete evidence of the seriousness of Barcelona’s problem, which everyone knows about but few do anything about. (As if endless reports of robberies and muggings are not evidence.) If one conference pulls out, more are sure to follow. That ought to yank the ostrich’s head up. But as he just gazes bleary-eyed (“Hey, where’d everyone go?”) at lower tourism numbers, Barcelona’s convention bureau will have a helluva time convincing group organizers that the city is safe.

What a shame that attendees might miss fabulous Barcelona. Bob and I visit often. It’s one of our favorite cities for dining, atmosphere, and thiefhunting. But I must admit, while we hunt thieves in cities around the world, Barcelona is one of our best laboratories. Kharem, the thief I wrote about here operates in Barcelona. There’s tons about Barcelona featured in our book, Travel Advisory.

Some cities and tourism bureaus take a pro-active stance in fighting tourist-related crime in an aggressive manner, by warning people, taking good care of victims, and prosecuting perps. Others sweep it under the carpet and suppress press articles. Negative publicity has a devastating effect on tourism: look at Kenya, Aruba, and South Africa, three dream destinations whose reputations have been pretty ruined by crime.

Honolulu and Orlando, as opposite examples of tourism destinations with their share of crime, fight hard to combat it. If you’re a victim of crime in these cities, you’re so well-taken care of that you leave with good feelings anyway. And, you’re likely to return for another vacation there, all expenses paid, in order to testify against the thief.

Eight or so years ago, we worked on a (major cruise line’s) ship, on which we entertained with a comedy pickpocket show, and also lectured passengers on how to avoid street theft. We gave examples and showed our own video of crime in action. The ship’s hotel director, who lived in Barcelona, was deeply offended that we showed actual examples from his city, which he insisted was one of the safest in the world! Later, we were told outright that the cruise line would prefer to keep their passengers ignorant of the dangers of the ship’s ports of call, rather than expose the “frightening” and “ominous” reality of travel.

Kharem, a pickpocket in Barcelona, showed us a stack of fines he was required to pay to the court. They ranged from 80 to 150 euros each.

Numerous factors help explain Barcelona’s rampant thievery. Tax and immigration issues, packed prisons, overextended judicial systems, law enforcement budget constraints, high unemployment, all contribute to the persistence of street crime. But when the courts give a pickpocket a monetary fine to pay, how do they expect him to obtain the funds?

So is Barcelona right to just let itself be what it will be? Do officials realize (or care) that most visitors are not as city-savvy as its locals are, and are thereby more apt to become victims? Individuals like Canadian Mary Chipman, who broke her hip when a bag snatcher pulled her to the ground, don’t matter. Neither do the hundred or so individuals documented on Street Scams of Barcelona, or any like them. But when conventions start pulling out, perhaps local businesses will hurt enough to instigate some changes. We shall see.

Never mind. I will continue to visit Barcelona and recommend it as an exciting place to visit. And, there’s one failsafe way to avoid pickpockets.

Feb. 21, 2009 update: what happened one year later?

Bambi Vincent Barcelona Bob Arno pickpocket spain street crime theft Thieves tourist safety