Barcelona police prevent theft-report filings

mossos d'esquadra
mossos d'esquadra
mossos d’esquadra

Barcelona police are turning away theft victims who come to report the theft of their phones. Why? The victims can’t provide the stolen phones’ serial numbers (duh). In three minutes, we saw three separate victims of theft prohibited from filing official police reports.

I wish we’d surveyed the rest of the victims waiting in line. Doubtless some lost wallets full of cash, but smart phones are the hot item for thieves this year, and Barcelona Police aren’t going to let them inflate their theft statistics.

The more I dwell on this, the madder I get. These are a subset of victims, already upset, who bother to make the trek to the remote police station to file official reports. They need these reports for their insurance claims. But they don’t have access to records of their electronic devices’ serial numbers while on holiday and Barcelona Police know it.

Now, with a brand new Apple store having just opened last week, stolen-iPhone victims might be in a bit of luck if Apple will provide the information the police require. If those victims have time to go across town to the Apple store, wait for employees to access their account histories, then return to the police station. Nice vacation!

When police make it impossible to file an official theft report, they tamper with statistics. The motivation is clear: what city doesn’t want lower crime stats? What city doesn’t want to show the effectiveness of its police department?

And what city desperately needs to show lower pickpocketing statistics than Barcelona? I get it.

Three stolen-iPhone victims in three minutes. Let’s extrapolate on the conservative side and say three in ten minutes. That’s 18 an hour, or what, 200 a day? More? Fewer? Impossible to say but “a lot” would be accurate. Police translators are only on duty ten hours a day, if I remember correctly, so reports from foreigners would be concentrated during those hours. I believe 200 smart-phone theft victims showing up each day at the Mossos d’Esquadra (Barcelona’s Catalan police station) is conservative. That’s 200 reports of theft not filed. Per day.

I didn’t consider this possibility when I wrote 6,000 Thefts Per Day on Barcelona Visitors. Granted, smart phones weren’t the hot target they are today. But I knew that Barcelona Police had other methods to thwart the filing of theft reports: limited hours of available translators; bouncing victims from one police station to another, demanding they come back in a few hours… Still, numbers in the hundreds of thousands are admitted by Barcelona Police as reports successfully filed by pickpocket and bag snatch victims.

We know we can’t trust those numbers. The police admit to 9,000 violent muggings in the first ten months of 2011. That’s 30 per day. And 2,000 bag-snatches in the same period—6 per day. But how many pickpocketings? How many other thefts? And how many people bother or try to file police reports? And of those, how many succeed?

I know—I’ve got far more questions than answers. I will revisit the police station in a few weeks and report back.

© Copyright 2008-2012 Bambi Vincent. All rights reserved.

Barcelona police refuse to file reports of stolen phones without serial numbers

The jeans. The pocket.
The jeans. The pocket.

Bob and I visited the Barcelona police station for information and found the usual line of victims reporting thefts. I asked a young Norwegian couple what had happened to them.

They’d been outside Los Caracoles, a popular restaurant, after dinner (and yes, drinks). He had held up his iPhone and taken a few photos.

“They must have targeted me,” the man said, “because as soon as I put my phone in my pocket, a guy bumped into me. The phone was gone in one second and so was the thief.”

“From those tight jeans?” I asked him.

“Yes, from this front pocket.”

“And the iPhone had a rubbery case. It doesn’t slide easily,” his wife/girlfriend said. “The phone will be erased after ten wrong passwords are entered, so I’m not worried about the information on it. I’m most upset about losing the photos of our whole trip.”

The victims at the Barcelona police station.
The victims at the Barcelona police station.

Pretty typical, so far. But here’s what amazed me (and I was right there!). The Barcelona police officer behind the counter refused to take the victims’ report! That’s right—refused to file a report! Because the victims could not provide the serial number of the stolen iPhone, they were turned away. The phone was stolen! Who carries around a note with serial numbers?

In a non-ridiculous world, the Barcelona cop would have said “I’ll take your report, but you’ll have to call in or email your serial number before I file it.”

Or perhaps, “I can’t file a report without your serial number, but you can file one online here once you obtain it.” Did the Barcelona policeman tell the polite victims that it was even possible to report theft online? No, he did not. I told the victims and provided the link. (More ridiculousness: victims who file online must still visit a Barcelona police station within 72 hours of filing in order to sign the report. So if it’s your last day, like the Norwegians, you’re cooked.)

Los Caracoles in Barcelona
Los Caracoles

[5/15/17 edit: In the comments below, Jon pointed out that for a stolen iPhone, “you can log onto http://appleid.apple.com, where you can view all devices linked to your Apple account as well as their IMEI and serial numbers.” Great suggestion, though this only works for devices that are logged into your Apple account.]

Next in line at the police station was a woman whose iPhone was stolen off a cafe table. The technique was an improvement on The Pickpocket’s Postcard Trick about which, coincidentally, I just posted. She was at her hotel’s restaurant, using the hotel’s wifi. She, too, was unceremoniously turned away from filing a police report because she did not have her phone’s serial number.

Strangely enough, we watched a few thieves attempt this technique just a few hours later. We were just leaving after a rest and coffee at a cafe on La Rambla. Bob spotted the thieves moments before they struck. I filmed them. They will be my next post.

Another couple I surveyed in the police station: stolen iPhone. As predicted in Summer Scams to Avoid, smart phones are the target of choice this summer. (Not that a wallet is out of danger.)

mossos d'esquadra
mossos d’esquadra

Three facts that surprise a pair of veteran thiefhunters:

1. A pickpocket stole from the tight front pocket of a man’s jeans (I saw the jeans).

2. Barcelona police refuse to file theft reports if the victims lack the stolen item’s serial number! (Stat-tampering.)

3. Barcelona police do not volunteer to victims that it is possible to file theft reports online.

I think there’s going to be more on this issue…

© Copyright 2008-2012 Bambi Vincent. All rights reserved.

The Pickpocket’s postcard trick

The postcards are pulled away along with the wallet.
Kharem the day we first found him in 2001.

Kharem is another opportunist who doubles as a minor-league strategist. When we first met him, he was prowling the perimeter of a breakdance performance near the top of La Rambla. He carried a black plastic bag to cover his hand as he unzipped the duffel-bags of spectators.

“My job is pickpocket. I have this job seventeen years,” he said in English, over coffee in a little restaurant, then launched into French, telling us that he worked in Paris for twelve years until he was expelled from France. He left a little girl there.

Postcards are offered as if for sale to distracted diners. They're briefly held over a wallet, cell phone, or camera.
Postcards are offered as if for sale to distracted diners. They’re briefly held over a wallet, cell phone, or camera.

Kharem raised the plastic bag from his lap and put it on the table. He had a “unique technique,” he explained, his own method, something he invented and believes he is alone in using. He opened his plastic bag to show a handful of Barcelona postcards. He fanned the postcards and extended them to me across the table, as if offering them for sale. Then he withdrew them, leaned back in his chair with satisfaction, and tipped up the cards. Beneath them, he’d swiped my empty coffee cup.

He does this on La Rambla, Kharem told us with pride, where he approaches diners at outdoor cafés. When he removes the fan of postcards, he takes a wallet or camera with it.

Apparently, Kharem doesn’t realize that this is a fairly common technique used in internet cafés. Websurfers, intent on their email or gaming, often set a wallet, credit card, or cellphone on the desk in front of them, beside the keyboard. Perhaps Kharem did invent the postcard trick, but he’s not alone in using it. This “unique technique” vanishes so many valuables from right under noses that many internet cafés flash warnings on screen.

The postcards are pulled away along with the wallet.
The postcards are pulled away along with the wallet.

That’s how Jennifer Faust, of Canada, lost her wallet. She had it next to her keyboard at Easy Everything internet point on La Rambla. Jennifer, though, had filled out our Theft First Aid form, and therefore easily canceled her credit card accounts. Still, in the hour that passed while she fetched her Theft First Aid sheet, about $100 had been charged to one of her cards. This particular internet point, now called Easy Internet, has over 350 terminals in long rows, and the facility is open to anyone who cares to wander in. On our visits there, we spotted several teams, at different times, carrying packs of dog-eared postcards.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Seven: Scams—By the Devious Strategist

Interview with Kharem
Kharem: Confessions of an Airport Thief
Kharem: Multi-talented Thief

© Copyright 2008-2012 Bambi Vincent. All rights reserved.

Summer Scams to Avoid

Thiefhunters in Paradise. Empty pockets. 404

Empty pockets

Are you going to London for the Olympic games this summer? Are you going to Europe? Are you going anywhere? Bob Arno urges you to be on your toes for these five summer scams and ripoffs, all of which are significantly on the increase.

1. The old pickpocket trick.

Pickpocketing’s been around since loincloths got pockets, but it’s increasing drastically in London and all across Europe. It has become more organized, with gang leaders buying or leasing youngsters under the age of legal responsibility. These kids, under pressure to bring in their “quota,” are more desperate than ever and attempt more brazen thefts.

Remedy: Keep your valuables under your clothing and be extremely vigilant at ATMs. Be sure your Social Security number is not in your wallet.

2. The pigeon poop pickpocket trick.

It’s hard to turn away a kindly good samaritan who wants to help you with a real—and vile—problem. You’ve been dirtied with something disgusting—often “pigeon poop” and lately actual (human?) feces. The con artists who secretly put it on you (or their partners did) use the physical contact of cleaning you off to clean you out. They pick your pocket or, if you set down your bag, run off with it.

Remedy: Sadly, we just can’t trust strangers approaching out of the blue. Antennas up!

3. Smart phone theft.

Smart phones are five times more likely to be stolen than wallets or cameras. (iPads are equally attractive, though harder to steal.) More than 50% of thefts in European capitals this summer are expected to be of smart phones—unless you help change the trend.

Remedy: Don’t leave your phone on a restaurant table or in an easy backpack pocket. Be aware that they are often swiped right out of users’ hands. Try to limit the personal information stored in the phone, and use a passcode.

4. Fake cops.

Naturally, we respect authority. A subset of nasty thieves we call “pseudo-cops” exploit this tendency by flashing fake badges and demanding to examine your cash. They claim to be looking for victims of counterfeiters and will take your cash “for examination,” or take a portion of it without you noticing.

Remedy: Do not show your cash or wallet. Police officers do not check the cash of random passers-by. Ask to take a good look at his badge and police ID. A real cop won’t mind at all. A pseudo-cop will move on to a more gullible mark.

5. Fraudulent websites.

Opportunists are working overtime online offering bogus Olympic tickets and nonexistent accommodations in London. London Metropolitan Police recommend buying Olympic tickets only from the official site, and have reported dozens of known fraudulent websites selling tickets and accommodations.

Remedy: Buy Olympic tickets from official vendors only. Buy accommodations from known and trusted sites or travel agents. Use a credit card to pay for your tickets and accommodations.

For full explanations on thefts, cons, and scams, start at the Thiefhunters in Paradise summary page.

© Copyright 2008-2013 Bambi Vincent. All rights reserved.

Skimmers in bank doors

Bank door card swipe
Bank door card swipe
After hours, swiping your bank card through the reader (at left) unlocks doors (at right) allowing access to ATMs in the bank’s locked foyer.

Ever use an ATM at a bank after hours? Was it inside a locked vestibule, where you had to swipe your bank card to unlock the door to enter the antechamber?

Chase Bank branches in and around Las Vegas have found card skimmers on their doors, enabling thieves to capture bank card info without tampering with the ATM at all. At the cash machines, all the thieves need are pinhole cameras to record the PINs.

And of course, alone and private in a locked bank foyer, who shields his PIN as it is poked onto the keypad?

Very clever thieves. Expect to find this latest technique at a bank near you.

More on skimmers:
Gas pump skimmers attached in 11 seconds.
Skimmers and credit card fraud.

© Copyright 2008-2012 Bambi Vincent. All rights reserved.

Bob Arno on pattern recognition in thievery

When gearing up for a heist, thieves try to look relaxed and natural, but fail. In this, they send signals that trained security personnel can pick up. Still, business travelers are targeted by “breakfast thieves” in hotel lobbies and buffet areas.

Hear more on risk management in Bob Arno’s interview on Israeli Radio’s Goldstein on Gelt:

© Copyright 2008-2012 Bambi Vincent. All rights reserved.

Pickpockets in Mumbai

He's got the wallet. Look at those thumbnails—polished by the inside of many pockets?
Two Mumbai pickpockets handcuffed together and roped to a cop.
Two Mumbai pickpockets handcuffed together and roped to a cop.

All these Mumbai stories of trains, crowds, swamis, the slum called Dharavi, and promises of more stories… What you’re really wondering is: did the Thiefhunters find any pickpockets in Mumbai?

The Thiefhunters did, and lets not even count the two boys found handcuffed together at Kurla train station, roped to an undercover policeman. We rode the train with them where they had to sit on the floor, like dogs on a leash.

Bob and I spent days on trains so crowded we couldn’t move, and joined pushing-shoving boarding mobs that were a pickpocket heaven. With opportunities like those, we thought we’d find plenty of thieves.

The pickpocket shows his method, which is classic: he uses one hand to raise the wallet from outside the pocket.
The pickpocket shows his method, which is classic: he uses one hand to raise the wallet from outside the pocket.

We road buses all over the city, which turned out to be a fascinating way to see Mumbai off the tourist track. At stops along the way, we hopped off and onto buses that barely paused for passengers. Where large groups waited to board, the rush was sudden and desperate—perfect for pickpockets. They should be able to do their work without boarding at all, putting instant miles between themselves and their victims. At a bus stop on the edge of a large slum, we spotted a pair that did board. The ticket-taker noticed them too, and pushed them off at the next stop.

Interestingly, every bus we rode carried a human ticket man who checked and sold tickets. Whereas on trains, we saw no controls whatsoever.

At end-of-the-line bus stations, huge orderly crowds lined up in a metal cattle mill for each route. Buses came at short intervals, again barely stopping. Passengers surged on while a uniformed people-manager tried to keep order. These men too watched for pickpockets, and told us that most thieves stalked bus passengers on the two monthly paydays. Those are only the pickpockets who get caught, I say.

He's got the wallet. Look at those thumbnails—polished by the inside of many pockets?
He’s got the wallet. Look at those thumbnails—polished by the inside of many pockets?

From the excellent, new, non-fiction book I just read, Behind the Beautiful Forevers, I gather that beating is a common enterprise in Mumbai. Among the book’s stressed-out, almost-zero-income community members, everyone partakes: parents beat children, brothers beat sisters, and kids beat each other up regularly. In the book, police are notoriously brutal. When we interviewed Mumbai pickpocket Rahul some years ago, he’d been beaten to a pulp by train passengers who’d caught him in the act. This, we are told over and over, is the way it works in Mumbai. A deterrent, possibly.

And when our friend Paul McFarland was mugged for his wallet, the wallet, his ID, and credit cards were all returned some 15 minutes later, with only the cash missing. Why? Karma.

The pickpocket we spoke with this visit was from Andhra Pradesh, an Indian state southeast of Maharashtra (where Mumbai is). He specializes in highway robberies, getting a driver to pull over whereupon he steals their stuff. But the smooth pickpocket moves he showed us betrayed his real job skills.

We promised not to photograph his face, but I will say this: although he was of average height, weight, and appearance, he was the type who would stand out in a crowd as suspicious. Perhaps it was his demeanor.

The pickpocket raises his leg and presses his knee into his victim's leg.
The pickpocket raises his leg and presses his knee into his victim’s leg.

Our translator spoke English and Marathi. Our barefoot pickpocket spoke something else, so our conversation was rough. The routine problem and frustration with impromptu interviews with thieves—not everyone is willing to get involved with criminals.

The thief described himself as a married Muslim with a wife and five children living in the next-door state. In the time-honored tradition, he learned pickpocketing from his father. When he demonstrated his technique, he couldn’t help using a specific move with his leg, in which he raised it to press his knee into the back of his victim’s leg. One indicator common to career pickpockets that we notice over and over is that their particular style is engrained and they can’t change it, even for a demonstration. His fluid motions and the confidence with which he showed them telegraphed that he was very practiced. We couldn’t figure out whether he currently practices both pickpocketing and highway robbery, or if he’d shifted from one to the other.

Bob and I have spent a lot of time thiefhunting in Mumbai, and our conclusion remains: although pickpocketing is not unheard of, a visitor is not very likely to be a victim. That doesn’t mean one shouldn’t practice safe-stowing and down-dressing—but I assume that readers of this blog already know that.

Also read: Street Crime in Mumbai
Knock-out Gas on Overnight Trains
Technicolor Mumbai

© Copyright 2008-2012 Bambi Vincent. All rights reserved.

Stashitware – pickpocket-proof underwear

pickpocket-proof clothes; safest place to carry money
Stashitware men's pocket undies.
Stashitware men’s pocket undies.

I have to laugh at the great sense of humor shown by the creators of Stashitware, men’s and women’s pickpocket-proof underwear. Start with the name: where do you stash your shit? The product better be good, because the name begs to be shortened to Shitware if not.

But it IS good. It’s great. The men’s and women’s models have huge, deep pockets, into which endless items can be stuffed. Which brings me to its hilarious demo video. Never has stowing valuables been so entertaining.

http://youtu.be/WxNs3WGbNNw

Some of the items shoved into the man’s crotch — cigarettes, prescription meds, condoms, jewelry wadded up in tissue — suggest motives other than thwarting thieves. Stashitware’s made for stashing and it does a stellar job of it. What and why you want to stash is your business. The man pats and squeezes his privates to demonstrate that the hidden items can’t be seen or felt—to a point. “You could fit a gun in this pocket!” a subtitle states. Not sure how comfortable that would be.

The undies look good. They’re comfortable, even loaded. Wearing a medium boxer brief Bob packed in his passport, credit cards, a camera battery, and cash. There was room for more, but he wouldn’t want to bulk up with more than that down his pants.

The small men’s boxer brief was too tight for my skinny husband, but great for me! So I had four pairs to test: the comfy men’s, and three designs made for women: a boybrief, bikini brief, and thong, which all held progressively less as they got skimpier. I comfortably carried a camera battery, cash, two credit cards, a passport, and an iPhone in the men’s small shorts and the women’s boybriefs. The bikini and thong, with their low cuts, naturally hold less.

Pickpocket-proof underwear

These good-looking skivvies are pickpocket-proof underwear. With their easy-access pockets, they’re also pretty convenient, though in some situations a little privacy might be in order before deep digging.

Stashitware pocket pants should be in vending machines in the lobbies of hotels in cities with a pickpocket reputation. In airport arrival halls, too. They would put pickpockets out of business—and this blog, too.

“If these were in stores,” Bob Arno said, “pickpockets would become shoplifters to get them off the shelves.”

(For pickpocket-proof underwear, also consider The Clever Travel Companions’ twin zip pocket underwear.)”

UPDATE May 2, 2012: I wore Stashitware on the world’s most crowded trains, trains so crowded you have to see them to believe it, and I have to say: I loved Stashitware! I never worried about my cash, credit cards, and ID. It was perfectly comfortable to carry it all in Stashitware. None of the many kinds of pickpockets would be able to get it. And my stuff was quick and simple to get out and put back. Excellent pickpocket-proof underwear. And no—I have no connections with the company.

All text & photos © copyright 2008-present. All rights reserved. Bambi Vincent

Heist height help

Heist height
The model does not want to be recognized.

I’ve never noticed these height-markers before, but I’m told they’re found everywhere. I saw this one in a bank in Stockholm last summer. Pasted on the inside of the door frame, it helps estimate the height of the fleeing robber caught on video. I still haven’t spotted another one, even though I’ve been on the lookout. Have you seen any?

© Copyright 2008-2011 Bambi Vincent. All rights reserved.