Bob and I looked at each other in disbelief. Only we knew the incredible odds we’d just beaten. To stroll into Rome’s Termini, the main train and subway station, pick a platform, peg a pair of old men as pickpockets, position a victim, and have it all work as if to a script, in under twenty minutes, on Take One… we were flabbergasted, giggly. The fact that the film crew’s hidden cameras captured it all was merely the cherry on top. This had been our hope and our plan, but we never dreamed we’d pull it off so quickly, if at all. Our prey were Italians; ordinary-looking, regular citizens. Not ethnic minorities, not immigrants, not identifiable outcasts. We’d begun this project for ABC 20/20 with this, the toughest challenge of them all.
Just last night, at dinner in a wonderfully touristy trattoria, investigative reporter Arnold Diaz and segment producer Glenn Ruppel had expressed their severe doubt. They wondered why ABC had allowed this frivolous endeavor, invested the time and significant expense in so improbable a venture. Hidden camera expert Jill Goldstein, serious videographer though she was, just seemed pleased to be along, on her first trip to Europe, her first trip abroad. The five of us ate an innumerable procession of courses any Italian would have pared by half, toasting luck first with Prosecco, then wine, grappa, and finally little glasses of thick, sweet limoncello.
Bob and I had worried all the previous two weeks, fretting over myriad potential obstacles. How could we be certain to lead the crew to thieves, get Arnold Diaz pickpocketed, and get it all on film? How would we find the perps in all of Rome?
Our hopes slipped a little when we first met Arnold. With his refined Latin looks and flair for fashion, he blended right in with the local Italian crowd. He didn’t look like a typical American tourist, who may as well have the stars and stripes tattooed across the forehead. Arnold didn’t look like a tourist at all; rather, he looked like a European businessman. So we gave him a five-minute makeover. We slung a backpack on him, put a guidebook in his hand, a camera around his neck, and a “wife” by his side (me!) and, poof—there he was: a tasteful tourist, ready to be ripped off.
Let’s look at the anatomy of a pickpocket victim. I’m thinking of a couple I saw in Barcelona not too long ago. They had the word “gull” plastered all over them, a perfect lesson in what not to do. They were affluent-looking: the woman wore a slinky black dress, a big blonde wig, and garish diamonds from here to there, real or not. Her watch was thin, gold, and diamond encrusted. She carried a designer purse and a recognizably expensive shopping bag. The man wore a floppy black suit, trendy black t-shirt, and a gold Rolex. He carried a large camera bag with a Sony label on it. They stood utterly bewildered, map in hand, staring at street signs. I had an urge to educate them, but what could they change right then and there? I’d only manage to scare them. Bob and I want people to enjoy their travels. We mean to raise awareness, not paranoia.
If this couple were the ideal paradigm of oblivion, they’d plop down at a sidewalk café. She’d sling her purse (unzipped) over the back of the chair by its delicate strap and he’d put his camera bag on the ground beside or under his chair. He would not put his foot through the strap. He’d hang his jacket on the back of his chair. Is anything in its pockets? They’d both relax and watch the people parade, as they should. When the bill arrived, he’d leave his thick wallet on the table in front of him while he waited for change. Eventually he’d realize there would be no change, because he hadn’t counted on a cover charge, a charge for bread, a charge for moist, scented, plastic-wrapped napkins, a built-in tip, and water that cost more than wine.
How many mistakes did they make?
“Tourists are more vulnerable than anyone else on the streets,” Bob says. “And not only because they often carry more money than others. Their eyes are everywhere: on the fine architecture, the uneven pavement, shop windows, the map in their hands, unfamiliar traffic patterns, unpronounceable street signs. They don’t know the customs of the locals and don’t recognize the local troublemakers.
“Con artists and thieves are drawn to tourists for the same reasons. Tourists are unsuspecting and vulnerable.”
Lord and Lady Ball (yes, their real names), enjoyed a week in warm Palma de Mallorca, an annual retreat from the dreary London weather. They nimbly dodged the numerous pickpockets, flower sellers, and con artist that live in this paradise, supported by tourist dollars, pounds, euros, yen, etc. But their visit began with a fiasco.
On arrival at the Palma airport, they collected their luggage and piled it onto a cart. Then they pushed the cart out to their assigned rental car in the crowded lot. The way the cars were parked, they couldn’t get the cart close to the trunk of the car. So they left it in front of the car while they opened the doors and the trunk lid. When they turned back to the cart, it was gone. The whole thing was just gone.
Yes, I know. It sounds doubtful. You’d think they’d hear something, or at least see it being pushed off in the distance. But no.
Lady Ball gave a little shout and who should be nearby but a nice, friendly policeman! Just when you need him, right? Strangely, he didn’t have much of a reaction, but he directed the Balls to an airport police desk where they should report the stolen luggage.
So they did. And upon returning to their car, there was their stuff, next to a trash can in the parking lot. Everything of value was gone from inside. The Balls were left with a distinct feeling of fishiness.
They never discovered anything more about the incident. Neither did we.
Palma de Mallorca has long been a favorite holiday destination for Germans, Brits, and Swedes, and for Europeans in general. Many British retire to Mallorca, or have second homes there. Ferries bring daytrippers from mainland Spain, and cruise ships regularly dump sightseers by the thousands to bask in this balmy Spanish paradise. Its beaches and nightclubs are a perennial draw, and have been long before the spotlight hit Ibiza.
Low-lying criminals, too, are attracted to Palma’s easy-going lifestyle and laid-back law enforcement.
Bob and I have spent many a blistering summer day chasing thieves in Palma, a well-stocked laboratory for our research. We’ve been threatened there, and physically assaulted by thieves. Stories of these to come in future posts.
So I wondered: did Mallorca’s prevalent pickpockets plague every tourist attraction? Even underground? With that weak theory to prove, I had excuse enough to join the daytrippers on a journey to the Cuevas del Drach, or Caves of the Dragon, at Mallorca’s eastern coast. Well? If thieves can be nocturnal, why not subterranean? Leaving Bob on downtown surveillance, I set off by coach across the desolate landscape beyond the city of Palma.
The caves contain the largest underground lake in Europe, a superlative that failed to inspire my need-to-see instinct. So I paid for my ticket with minor lethargy and ambled off in the direction vaguely indicated, drawn to the cool, the dark, and the quiet.
A rough path descended gently into a forest of unfamiliar forms. Organic shapes and amoebic ponds in utter darkness were exquisitely lit to dramatic effect by an absolute (probably Italian) master. Disney couldn’t have done as well, and certainly couldn’t have created something so unreal, so otherworldly.
I got quite wet during the twenty-minute stroll into the depths. The surroundings first seemed inspired by Antoni Gaudi—or perhaps vice versa. Around me rose huge, undulating floor to ceiling columns in complicated bundles. Vast expanses of icicles by the millions pointed to curvaceous, humanoid formations below. I felt as if I were inside a giant pin cushion of some undefined shape. Or in the mouth of some great beast chewing taffy. Now, instead of Gaudi, I felt the influence of Dr. Suess. Among looming trunk-like forms the ceiling dripped and spattered and ploinked into puddles and pools. Stalactites and stalagmites were forming as I watched.
The uneven path wound down and around, along crystal clear ponds containing underwater figures—or were they reflections from above?—and eventually to an enormous gallery surrounded on three sides by a lake of such stillness and clarity it could have been air. A number of visitors had already gathered on the peninsula, settling onto wet benches facing Lago Martel and the thick and thin columns growing out of it.
Lights went out one by one and the crowd became silent. We were allowed a few moments to savor the cool void, the faintly clammy air, the crisp smell of absolutely fresh water, the surround-sound of erratic drips, and the unfortunate absence of bats.
Then, far, far in the distance, a violin. Chopin. The music grew, as did a faint glow from the depths of the cave. Finally, still distant, a curved row of fairy lights appeared, doubled by its reflection. It was a small boat encircled by a string of white lights, gliding smoothly as if on a rail. Another Disney effect. The boat carried a small orchestra and a single rower who dipped and pulled his oar like a slow metronome. Chopin became Offenbach as the boat drew near; the music swelled then filled and overflowed what had been a void, an unnoticed nothingness. Ghostly and surreal, the boat slid past us to hover in a small grotto, its single string of bulbs still the only illumination.
The concert ended as it had begun, with the simultaneous dwindling of music and light as the vessel and its orchestra sailed slowly, serenely, out of sight. As the last note sounded, a thunderous applause exploded in the darkness.
Gradually, stalagmites were randomly lit and the audience came out of its collective trance.
“Where’s my purse?” A woman’s panicked voice echoed nearby. I snapped my head around to look for her.
“Here,” said another, lifting dripping, waterlogged leather from the cave floor. I fought an urge to lecture the woman.
A line of rowboats had magically appeared. Visitors rose reluctantly to be ferried across the lake to a path leading up and out of the cave.
I emerged damp, blinking like Gollum, and drunk on the multisensual subterranean experience. While not exactly relevant research on the underground subculture we study, the venture below had been well above my expectations, and a fine respite.
Bob Arno, the go-to guy on street scams, was on the NBC Weekend Today show on November 22.
He was on Fox & Friends on November 29. The video made Yahoo’s top ten of the day.
Both programs show some of our video of thieves-in-the-act, and both are examples of network news soundbite-style segments. They don’t want to know anything about why, just three minutes or so of your best stuff for ratings. Nothing to be proud of, really.
Stung by a Wasp: Scooter-Riding Bandits
Buzz Bob and Bambi
I didn’t think it could happen to me.
There was no forewarning. One moment Bambi and I were walking down a narrow, cobblestone alley in Naples’ Centro Storico, having just looked back at an empty street. The next moment I was grabbed from behind, like a Heimlich maneuver—except I wasn’t choking on chicken. I was being mugged and there were three of them.
There was nothing slick about it; they were just fast and singularly focused on my 30-year-old Rolex. Without finesse, it was merely a crude attempt to break the metal strap. What these amateurs didn’t know was that they had selected a mark who had himself lifted hundreds of thousands of watches in his career as an honest crook.
Until now, I had never been on the receiving end of my game, even though I’d strolled often through ultimate pocket-picking grounds in Cartegena, the souks in Cairo, and La Rambla in Barcelona. I’d been pushed and shoved using public transportation like the Star Ferry in Hong Kong and rush-hour subways in Tokyo, London, and New York; yet I’d never been a victim.
Finally my luck turned—I’m not sure for the good or bad—during a visit to Naples, Italy. Though I hadn’t been there in some fifteen years, I knew full well about its slick pickpockets, and particularly about the infamous scippatori. This latter is a unique style of rip-off which involves speeding scooters and short Italians with long arms. Little did I know that I would finally become a statistic in what must be one of the world’s highest concentrations of muggings and pickpocketings in an area of less than a square mile: Quartieri Spagnoli, a district even the police avoid.
Scippatori are marauding teams of pirates on motor scooters. The scooter of choice is the Vespa, a nimble machine with a plaintive buzz which, when carrying a pair of highway bandits, delivers a surprising sting. Scippatori ply their vicious bag snatching chicanery on unsuspecting tourists in Italy, and in Naples particularly. Handbags and gold chains are plucked as easily as ripe oranges by backseat riders in daring dash-and-grab capers.
It was therefore with extreme caution that Bambi and I walked these streets, popular with tourists primarily as a gateway city. It’s the starting point for ferry trips to Capri, bus tours to Pompeii, and drives along the spectacular Amalfi-Sorrento Coast. Let me emphasize starting point. Even Naples’ car rental companies urge tourists to drive directly out of town.
Though it hardly matches the beauty or historical magnitude of Rome, Venice, or Florence, Bambi wanted to photograph the colorful Quartieri Spagnoli. Its old section, the Centro Storico, has a seedy, rustic, old-world fascination, with its dismal balconied apartments stacked on minuscule dreary shops. As we walked, I reminded my wife that this was the birthplace of pickpocketing, and I scrutinized every scooter that buzzed by, making sure we were out of reach.
It was mid-afternoon, siesta time, as Bambi and I strolled the deserted lanes. Little light filtered down through the seven or eight stories of laundry hanging above the narrow alleys. Almost all the shops were shut, their steel shutters rolled down and padlocked, and it was quiet except for the snarl of traffic on Via Toledo, the perimeter street. A lone shellfish monger remained, amid shallow dishes of live cockles, clams, snails, and cigalo glittering in water. Though we were practically alone in the area, we frequently glanced behind us.
Still, they caught us completely off-guard. With silence their foil, they rolled down a hill: three young thugs on a Vespa scooter, its engine off. One guy remained on the scooter, ready to bolt; another held me with my arms pinned to my sides, and the third tried to tear the watch off my wrist. It was sudden, quick, and silent. No shouts or vulgar threats.
It‘s a joke, I thought that first crucial instant, expecting a friend or fan to say “Gottcha!” I’m quite often grabbed by people who’ve seen me perform; they like to make me faux-victim as a sort of role-reversing prank. Although this vice-grip felt deadly serious, my thought process, instant and automatic, cost me several seconds. I didn’t fight back with a sharp elbow or kick. And because my reflexes never got into gear, I didn’t have a chance to coil my muscles into a protective stance.
Fortunately, pickpockets are generally petty criminals who can easily be scared off. They prefer stealth, diversion, and speed to violence as their modus operandi. Bambi reacted a moment before I did, bravely smashing my captor on the head with her umbrella. Other than breaking the umbrella, this had no effect at all.
As soon as my adrenaline kicked in, I yelled at the top of my voice “Polizia, polizia.” Years of stage speaking enabled me to project my voice throughout the neighborhood. Instant reaction! They scrambled away as fast as they had appeared.
We walked away, lucky but shaken. My steel watchband didn’t give despite considerable force applied in attempting to snap its pin. All I had lost was my own track record. I could no longer claim that pickpockets had never tried to steal from me.
Bambi still tenses at the buzz of a motorcycle behind her—not a bad legacy, perhaps. And both of us now strip down to skin and cloth when visiting this most colorful district. The proof of my own stupidity, namely, wearing a Rolex in Naples, was a scratched up wrist. I should have known better.
First rule for avoiding pickpockets: don’t attract them. Don’t signal you’re worth their while. Second rule: acknowledge that it can happen to anyone. Whether you’re strong, confident, aware, or careful, you are not immune. Even a veteran pickpocket can become a victim.
Over-confidence is the enemy of travelers in unfamiliar lands. The know-it-all risks loss and embarrassment. Henry started his story with the wistful remark we’ve heard countless times:
“I didn’t think it could happen to me,” he said, shaking his head. “I never even sensed the other guy was near me.”
Henry and Kathy were world travelers. We met them in the third month of their current foreign travel adventure. Only in their forties, they were quite young compared to others with the time and resources for extended travel. Both were physically fit and mentally sharp. To Kathy’s alert, quiet reserve, Henry radiated self-assurance and arrogance.
On this day, as usual, Kathy carried their cash in the deep front pocket of her tight shorts. Henry carried nothing but the plastic boarding card issued to him by his cruise ship.
The couple was standing on a street corner near the souk in Casablanca when a large local man approached. Glancing at Henry’s Blue Jays cap, the interloper leaned into Henry, lightly knocking his shoulder.
“You from Canada?” he slurred, in a drunken act. Henry, always on his toes, second guessed the ulterior motive.
“Keep your hands off me, pal,” he said threateningly.
The stranger backed away and glanced across the street. Kathy followed his look and watched as a second man approached them. He was the big guy’s partner.
“Sorry, I have no use for this,” the partner said, and held out Henry’s boarding card. The couple had never even noticed him near them; yet somehow, he had been.
I like this story for its considerate thief. Most, with hopes of snagging a credit card quashed, would drop the worthless plastic in a trash bin, or more likely on the ground. The notion of a quixotic thief appeals to my wispy romantic being. Luciano, that ever-present menace on Naples’ trams, told us that, since he doesn’t use the credit cards he steals, he drops them into a mail box so they can be returned to their owners.
Had Henry Smartypants read the U.S. State Department’s report on Morocco, he would have known that “criminals have targeted tourists for robberies, assaults, muggings, thefts, purse snatching, pickpocketing, and scams of all types,” and that “most of the petty crime occurs in the medina/market areas….” Perhaps he would have thwarted the thief who snuck up behind him; his antennas would certainly have been up.
If misfortune befalls the unwary and swindlers seek the weak, enlighten yourself and raise your awareness.
Sandy and Frances thought little of the gaggle of girls who flopped onto the bench they were resting on. There were more girls than could fit on the bench: half a dozen or more. They were pretty, 15-16-year-olds and with them was an adult woman. Their teacher, perhaps, Frances thought.
The girls cozied up to Sandy, making room for one more to squeeze onto the bench. They wiggled and squirmed, like impatient students in class, while the woman spoke to them. Sandy and Frances didn’t understand the language they spoke.
The couple didn’t notice that all the other benches were empty. They didn’t wonder why this gang, or “class,” had to crowd onto their bench. They were not the least suspicious of the girls.
“Why don’t we move so they can all fit,” Sandy said after a couple of minutes. He and Frances settled on the next bench.
“We needn’t have bothered,” he said, watching as the group immediately left the bench and the area.
Londoners Sandy and Frances had just flown into Barcelona to take a cruise. They were too early to board, but it was a gorgeous, sunny afternoon and they didn’t mind waiting the ten minutes before the gangway opened.
Soon they were in their stateroom, unpacking. Sandy opened a drawer to put away his wallet and, of course, you know: his pocket was empty. He’d had it in the cargo pocket of his pants, “secured” with two buttons. He told us how he went cold all over. How he checked and rechecked his pocket, not believing his wallet was really gone. But from the first instant, he knew exactly what had happened.
Are you groaning? Not another Barcelona story, please! I’m afraid so.
Sandy told us over and over how stupid he felt for letting it happen. There was a lot of money in the wallet, but his insurance would replace it. He just felt like an idiot. Although I’ve never heard of this particular technique, I assured him that this gang was well-practiced in the art of portraying innocence. They knew exactly how to behave, how to avoid rousing suspicion.
The thief hadn’t even unbuttoned the pocket. She didn’t need to. The gap between the two buttons was large enough for a slim hand and a wallet.
They got thousands of British pounds. I don’t think they’ll work for a while. We’re all safe from this gang, at least for the next week or two.
Adrian has been a living statue on Barcelona’s Ramblas for two years. He was a chef in Romania before, and part owner of a small hotel. But economic opportunities are greater for a statue; or they were, before major changes were instituted about two months ago.
No one needs a permit to be a statue on La Rambla, but there are rules and regulations. The statue must design and make an original costume. And the statue must be still, moving only to reward contributors to the hat.
Performance artists are no longer allowed on La Rambla, because they often draw large crowds of spectators. The crowds attract pickpockets. Pickpockets can easily steal from a stationary, distracted victim who expects others to crowd in behind him.
This is a good theory, in general. In practice, many a performer fails to draw a crowd, and quite a number of statues have learned to do so. But there may be something to the new initiative.
It’s not a fair comparison, but I’ll compare anyway. In three days of walking La Rambla last week, Bob and I saw very few “suspects;” i.e., characters we deem worth watching due to suspicious behavior. Quite unlike our previous observations five months ago. See Barcelona Street Crime Today and the articles linked within it. Granted, it was pouring rain two of those days last week. The few brave souls out in the weather wore raincoats or jackets that made pocket access difficult. Anyway, the pickpockets stayed home. Not that rain always stops them! Our third day of tramping the tourist trail was mostly morning hours. This too, is not prime time for thieves.
Even including a few afternoon hours, the avenida was quiet, perp-wise. Sure, the three-shell pea gamers were out, and we saw one pea crew under arrest, waiting for transport. But the population of thieves has moved on. Not far, I’m sure, but off the main drag.
And while the thieves are fewer on La Rambla, the living statues have proliferated. In some prime areas, near mcDonald’s, for example, and at the intersection of Portafarissa, barely six feet separate the statues from one another, six or seven of them in a row.
While some stand dejected, others have mastered a certain glint in the eye, a beckoning dare: “want to see what I do? Drop in a coin!” The plastic bottle man rarely stands still. The green fairy’s fingers are constantly coaxing passers-by nearer. The black horned creature has enormous curved wings, which he swivels to hide his face from photographers until he gets a coin. The toilet man makes faces. I’m pretty sure that the Michael Jackson statue is the same guy who used to do impressions at the bottom of La Rambla. He used to get huge crowds, and probably pretty good money. Now he stands frozen in costume, bucket begging, but not terribly enticing. His huge talent is wasted here. People walk on by.
One creature, a strange head resting low in a pile of blue satin, manages to get huge audiences. Like a jack-in-the-box, the head pops out of the fabric with a a growl and a shout, its single hand gesticulating wildly. The crowd screams and backs up, leaving a wide berth around the unpredictable danger. Strange, since it’s fairly obvious that the performance artist is crunched up in a box, non-ambulatory. Anyway, the spectators’ noisy appreciation attracts others to the circle, and the crowd grows.
The difference between the large crowd surrounding the head-in-the-box, and the crowd that surrounded the Michael Jackson impersonator, is an important one to the pickpocket. The head-in-the-box has a limited repertoire, and therefor cannot hold a crowd. Michael Jacksonesque performed many songs, holding his audience and giving the pickpockets plenty of time to select a mark and do their dirty work.
Adrian, who stands statue-still then poses for pictures for whatever coin he’s thrown, is in one of those concentrated rows of statues. Beside him is a magician, from Romania, like Adrian. The magician, wearing an ordinary black suit and white shirt, has a bit of a crowd around him. He’s performing with a trick rope, a black-covered book under one arm. He appears nervous, looking up and down the street. When he suspects police are near—perhaps he’s signaled by someone—he steps onto a small, low platform, flips open his book, and stares at it. Poof: a statue.
Adrian’s disgusted by the magician’s cheating way. He empties the small coins from his money-box as he complains about his neighbor. He says the tricks are lousy, just purchased things, performed without soul. Yet the magician gets crowds and Adrian doesn’t. Adrian tips his box and I see that a few one- and two-euro coins are glued to the bottom.
Adrian claims to get eight to 15 euros in his best hours. The magician gets more, he admits, and that makes Adrian mad. Still, he works the hours he wants to work, takes off when it suits him, and is able to send money home to his wife and two daughters.
It’s easy to see that the most interactive statues, those with the best costumes, those whose photos are most sought, make more money than the passive ones. Adrian said the best make 40 to 50 euros in a good hour.
The clowns make even more: 50 to 60 euros per performance for the best one, according to Adrian. Of course they no longer work on La Rambla either.
The city seems to be on to something. Or maybe it’s just a temporary lull. Time will tell. Bob and I will report later.
To a pair of pickpockets in London, Lionel Skidmore looked like an easy target. The thieves mounted a bus, then immediately turned and got off, pushing past Lionel, who was just getting on. Checking and noticing that his wallet was gone, Lionel ran after the perps and demanded the return of his wallet. One thief took off. The other pointed to the ground, where the wallet had been dropped. Nothing was missing from it.
The novel part of this story, to me, is that Lionel’s wallet was deep in his pocket, attached to a chain. Granted, the metal ring attachment was a weak one, according to Lionel, but the pickpockets didn’t know that when they decided to take the wallet.
This reminds me that there are no rules in pickpocketing; or rather, that there are, but they’re all bustable. For example, how many of you have heard that wrapping a rubber band around your wallet makes it harder to steal? Hands up. Right, I thought so. No, the thieves tell us—a rubber band makes their job easier. It gives them something to grip, and it keeps the wallet closed, preventing corners from catching in the extraction.
It’s easy to think that a wallet on a chain is safe (no comment on the fashion statement it makes). You’d think that pickpockets would move on to an unchained wallet—the vast majority of them. Turns out that the chain makes a handy little extraction tool. And according to Lionel, a long-time chain-user, most chains are cheap, Chinese-made metal with weak attachment rings.
Lionel showed us his new, heavy-weight chain-attachment-ring. Looks strong! But it’s threaded through a thin layer of worn, flimsy leather at the corner of his wallet. Easily the weakest link in a weak system. A useless grommet, freed from the loose leather, slides around the ring. Lionel feels his chained wallet is secure. His (false) sense of security allows him to travel the world with confidence.
The crotch-walk was demonstrated, just before a strip-tease, at the Virginia Retail Loss Prevention Conference last week. We do get to see some oddball demonstrations, like how to steal a Rolex, the miraculous faro shuffle, and how organized crime families work.
Thursday evening, attendees saw a comedic demonstration of pickpocketing—performed by the inimitable Bob Arno, of course. We all scooted out of the conference in time to catch the VP debates.
Friday morning began with an armed robbery—rather, a mock robbery—staged and acted in a corner of a hotel ballroom fitted out with the works of an entire discount apparel store. Within the mock shop, a real FBI agent played customer, looked after by an attentive shop employee. When a gunman burst through the door brandishing real blue steel and shouting for cash, the shop employee raised a baseball bat. (Wrong move.) The enraged robber emptied the till, waved his weapon about, and demanded the contents of the safe. When the cowering employee insisted there was no safe, we thought the robbery would become a murder. But the perp fled and a police detective showed up to quiz witnesses (attendees) for descriptions. Height, weight of suspect? scars? tattoos? clothes? hat? weapon? which way did he go? car? license plate? It all happened so fast it’s amazing what we missed.
After breakout sessions on till-tapping, sweethearting, environmental anti-theft design, and other esoteric topics, lunch was served, accompanied by a thieves’ fashion show. Brilliantly written by Susan Milhoan, president and CEO of the Retail Alliance, male and female models paraded across the stage to pulsing new-age music lying under Susan’s slick narrative. We were introduced to shoplifters with a variety of ingenious methods and containers for hiding their ill-gotten gains: a gift-wrapped box with a hidden flap, a loosely-closed umbrella carried upright, booster-bags slung about the hips under voluminous skirts, and many more.
Finally came the crotch-walker: a woman in a dress who casually strolled before the crowd and, on command, dropped a small appliance to the floor from its snug position, gripped tightly between her thighs. Whole hams are frequently stolen this way, our fashion narrator explained, then sold at a discount for quick cash. Yum.
The thieves’ fashion show finale was a raucous strip tease starring two young, slim women who sidled onto the stage with slinky grace. Classic stripper music began and the women proceeded to peel layer after layer off of their bodies. Each wore eight complete outfits and, though they stopped stripping while still decent, stood among a mountain of garments, with a value of thousands of dollars.
95% of retailers in Virginia are small businesses with only one to five employees. The sole function of the Virginia Retail Loss Prevention Alliance is to provide these business owners with resources to help prevent “shrinkage.” According to Milhoan, only three organizations like hers exist in the U.S. Yet, what they offer is of immense value to small retailers across America. I’d like to see the Virginia Retail Loss Prevention Conference tour as a road show. Any sponsors out there?