Jewelry, watches, pens, wallets… Ever wonder where all that pickpocketed stuff goes? Think Mrs. Pickpocket is decked out in your stolen pearls and Swatch, shopping with your credit card? Not likely.
Last week, Bob and I went scouting at El Rastro, the borderless Sunday market in Madrid, known for thick crowds and said to be crawling with pickpockets. Stalls and stands line street after street, block after block, hawking new and used goods, antiques, hardware, CDs, and everything else imaginable. We were pushed along with the crowd like a slow-moving river clogged with debris.
Thiefhunting is a warm-weather sport. We prowled halfheartedly in the frigid January morning. It was just above freezing and we, like everyone else, wore scarves and gloves and coats that pretty much hid pockets; only purses seemed to be possible targets.
From the wide main street lined with framework stalls sprouted side streets with wares spread on rickety tables and blankets on the ground. One of these streets was particularly crowded.
Progress was painfully slow down the middle of the street and along the sides people couldn’t move at all. The mobs were like misshapen circles pushed together—each circle a tight cluster facing inward, heads bent down.
Pickpocketed stuff
It was some time before we were able to get near enough to see what all the bent heads were looking at. Cloths were spread on the cobblestones, arrayed with the illicit sellers’ goods. Some specialized: only camera and phone batteries, SIM cards and memory chips; only power adapters.
Others displayed a meager mishmash of pens, thumbdrives, power adapters, pearls, glasses, earphones, battery chargers, watches, rings…
Strangely, we didn’t see any digital cameras, and very few mobile phones.
Many of the vendors flaunted an innocent decoy item—a pair of pants, a jacket—which they pretended to offer for sale. A few nervous men appeared to have only several items for sale, furtively flashing them from underneath their shirts.
For the most part, these sellers are not thieves—they’re fences—receivers of stolen goods. It also must be said that not all the goods are necessarily stolen.
As we pushed among knots and clots of shoppers, a wave of near-silent activity rolled in from somewhere above us. A spotter had given a signal. All the vendors scooped up their cloths full of booty and stuffed the bundles into backpacks or plastic bags. Merging into the crowd, they became invisible—an anonymous fragment of the whole.
With the sellers suddenly gone, the clumps of onlookers broke up and the congealed crowd became a flowing river. For a moment, holes were left where each seller’s cluster had stood.
One man was caught and questioned, backpack at his feet. Later, we saw him standing miserably, locked behind an iron gate with his police captors.
As with a school of fish, it goes without saying that one will be snagged, buying the others time. With the patrolling officers out of action, cloths were spread on the street again and the cycle continued.
How safe is the safe in your hotel room? Not safe at all, it turns out, unless you factor in the odds. Odds are, your safe won’t be broken into. But the fact is, the crackin’s easy. Of course it is—hotels must be able to rescue valuables from faulty memories (forgotten codes, departed guests who forgot to empty their safes), lost keys, dead batteries, and power outages.
Hotel management and/or security can always access room safes. But how? Depends on the kind of safe. Does it open with a metal key? By swiping a magnetic card, or punching in a code? Does it use a plastic key card with a pattern of holes punched in it?
A hotel in Palma de Mallorca, Spain.
Is the safe safe?
Bob and I have long endorsed the use of safes in hotel rooms, as long as they are electronic. We’ve shied away from metal- and plastic-key safes, concerned about how many copies float around. But there are other ways to enter safes, and an untold number of people who have access, authorized or otherwise.
A deluge of thefts from hotel room safes in Palma de Mallorca, Spain, led to an investigative report by Burkhard Kress for Extra, a news show on German RTL TV (unfortunately not online).
Hidden camera captures master override code.
Kress booked a room there and mounted a hidden camera, then called hotel management for help opening his safe. The hidden camera footage captured the code that management punched into the safe’s keypad, which ended with the room number. With the permission of the guest in the room next to his, Kress tried the same code appended with the other room number. The neighbor’s safe opened. Anyone with the master code could open every safe in the hotel.
And anyone with a hidden camera could capture the master code.
These three, who shared a room, called police when they found cash missing from their safe. As there were no signs of a forced entry, they believe they were robbed by hotel staff. Police never responded to their call, so they went to the police station.
Kress had his cameraman stake out a different room for a week, waiting for a safe break-in. Alas, he was never hit. Eventually, Kress found out why. The thefts occur in rooms booked by two or more friends staying together. When a theft is reported, front desk staff insist the theft was committed by one of the “friends.”
Guests are required to pay a fee for the use of the safe. This, along with the fact that the only rooms hit are booked by two or more friends, leads me to suspect that these safe thefts are inside jobs. Who but front desk staff know both those facts? Of course the thieves might also be former employees, or individuals in cahoots with an employee.
According to Eric Fischer, a tour leader interviewed by Kress, these thefts have been going on for years at this and other hotels in Palma. He’s kept a log of them. He himself had €14,500 stolen from the safe in his room. When the Spanish police investigated the theft without much interest, Fischer suggested that they take fingerprints. “The police responded no,” he said, “you must be watching too much German TV—we don’t do that.”
These old safes can still be found in budget hotels.
What about those plastic key cards with a pattern of holes punched in them? They can be copied onto cardboard by anyone with a pencil and a hole punch. Safes that open with a keypad or your own magnetic card (credit card, grocery store card, or anything swipeable) often have a visible keyhole for a tool held by hotel management or security. Or, the safe may have an innocuous-looking panel that simply snaps off to reveal the keyhole. Whose got that key?
Bob and I have also come across safes screwed to loose shelves in closets.
In our book, we wrote:
Safe-cracks are extremely rare, although a man was recently arrested in Palma de Mallorca and charged with a spate of hotel safe robberies. Somehow, he had come into possession of a master tool which hotel security uses to open certain jammed electronic safes. (Other electronic safes can be opened by security using numerical bypass codes.) Presumably then, the man also had the tools to get into the hotel room itself. The burglar posted his female accessory at the elevator. They each had a cellphone and kept an open connection between them. When people came to the elevator, the woman would delay them for one minute. The burglar would hear the conversation, tidy up, and get out of the room.
The “international conman” captured last September social-engineered his way into guest rooms and tricked hotel staff into opening safes. Hotel management, meanwhile, walks a fine line, compromising somewhere between providing real security and reluctance to inconvenience guests.
So how does Mr. International Conman get into your safe? Or—maybe not your safe because, obviously, he’s going to target a “whale,” or some other affluent hotel guest. First, he needs to get into your room—when you’re not there. Like any good con artist, he knows that front desk staff at most hotels will ask for ID, so he’s prepared. Here’s how. First, he follows you to learn your room number. Later, he goes to the front desk and, giving your room number, asks for a printout of “his” charges to date. Bingo. He’s now got your name and address. Next job is to whip out a fake ID, right in his car in the parking lot. Sounds like a lot of trouble, doesn’t it? But look at the payout.
Our usual set of old, beat-up Halliburtons.
What should you do, then, with your million-dollar bauble? Carry the stuff and get pickpocketed or mugged? Leave it in the hotel safe for the safe-cracker to burgle? Put it in the front office safe? Often, Bob and I choose to lock our stuff into our largest hardsided (aluminum) luggage.
This is a good moment for intuition, or at least for some conscious reasoning. Bob and I stay some 200 or more nights a year in hotels and, though we don’t always use the safe, we’ve never had a problem with one. YMMV. The practical danger in using the hotel safe is remembering to empty it before you check out. When I expect a hurried or groggy, pre-dawn check-out, I scrawl a bedside note to myself.
What kind of joints do you stay in? What do you carry?
Barcelona visitors experienced 6,000 thefts per day during 2009’s tourist season.
115,055 pickpocketings and bag snatches in Barcelona were reported in the 12 months ending August 2009, police said. Newspapers did the math and trumpeted “315 thefts every day!” But take away the off-season, when thefts are way down, and add in unreported thefts to get the real number “per day.” More like a million in a year.
Barcelona authorities have finally, officially, admitted that the level of theft in the city is “extremely high.” This came only days after Barcelona made headlines around the world as “worst city for pickpockets,” thanks to TripAdvisor’s proclamation. It’s long been an open secret that otherwise lovable “bcn” has rampant thievery, but potential visitors and, more importantly, the conference business, have begun to wonder if there aren’t safer destinations. Hotels, tired of wiping the tears of robbed guests, must have been screaming for relief.
Police estimate there are 200-250 full-time thieves at large. That makes me laugh. The police, at one time, showed me their profiles of more than 300 pigeon poop pickpockets alone! “La Mancha,” the stain, is what they call them, because they dirty their victims. In my 15-year history of observing thieves in my favorite city, I find that the pigeon poop perps are but a small subsection of the thief pool. If there are 300+ pigeon poop pickpocket specialists, how many other bag snatchers and pickpockets lurk about?
Spot the thief. Answer: he’s holding the bag
Although I think 250-300 is a low estimate, it’s still a huge number of criminals who each make any number of efforts throughout the day to gather other people’s valuables. For each thief, there might be 10, 20, or 30 attempts to steal, each day. With each attempt, lots can go wrong to blow it. The victim may suspect something, and turn. He may move, though he suspected nothing. The thief may think someone is watching. Someone may be watching and shout out. The pocket or purse might be difficult to get into. the getaway may become blocked, a cop might be spotted… It’s a delicate balance; attempted thefts are derailed far more often than they’re completed. You may never have had your wallet stolen, but you may have been a target. Does that make you part of Barcelona pickpocket statistics?
And after the thief’s success? Even then, the deal’s not done. The victim may whirl around and accuse the pickpocket, who’ll then drop the goodies on the ground and pretend he had nothing to do with them. That’s a theft—but not counted in Barcelona pickpocket statistics.
The police finger North Africans and Romanians. I’ll agree that these groups are prominent among the perps, along with certain South Americans, other East Europeans, and an unmentionable group. Not that it matters to the victim. Not that visitors would know the difference.
Let’s not forget the transient thieves, either. For the past month Bob has been communicating with a pickpocket in Paris who enjoys lucrative field trips where the moolah is mucho and the heat’s not so hot. At this very moment, he’s shopping for wallets in Brussels. Next stop, BCN. “Barcelona police are easy, but there’s not much money there,” he explained. Yet, he’s making the trip. And he’s not alone.
The police claim that pickpockets try to steal less than €400 per person, because the perps know that stealing less than that will land them a fine if caught, rather than jail time. Uh-uh. No. Pickpockets steal wallets. Bagsnatchers steal purses. They don’t stop to ask how much cash the vic has. They don’t stop to look. And if they get a windfall, they don’t cry about it. “Son-of-a-bitch good,” is the feeling pickpocket Kharem described when he nabbed a briefcase filled with thousands of dollars. People who spend their days stealing expect to get caught and pay the consequences. They know it will happen. It’s part of their own pickpocket statistics. For them, the reward is worth the risk. If they get a lot of money in one hit, they can stay home and thereby cut their risk for a day or two.
A pickpocket’s fines
And they need all that cash to pay their fines. For each theft of under €400 for which he’s arrested, the thief “pays a fine of €200 and then returns to the street,” said an official of the City police who asked for anonymity. “But they work so much that it’s worthwhile to them to keep doing it and pay the occasional €200 fine.” Some of these thieves have hundreds of arrests in their records and are released over and over again; presumably to collect cash to pay their fines. Looking at the fistful of fines Kharem showed us, this is a pretty lucrative system for the city. A stupid-tourist tax perhaps, or a licensing fee for thieves.
“315 thefts each day,” another headline reads. In August 2009, the year-to-date total was 115,055 reported thefts. But why average them over a full year? Most of the tourist activity is from May to November. Pickpocketing is easier when people are in summer clothes rather than bundled up with coats that cover pockets. I’d say most of the 115,055 reported thefts occurred in the six good-weather months. That means about 600 each day that you’re likely to be there, sharply dropping off as the weather cools and the tourists dry up.
But that’s reported thefts. In Barcelona, I’d multiply the reported thefts by a factor of 10 to get actual thefts. That brings the number up to 6,000 each day of the tourist season.
Why by a factor of 10? Lots of cruise ship passengers get a single day in BCN. I’ve personally interviewed at least 1,500 of them. When they’re robbed, they don’t have time to file a report because they have to be on their ship. They tend to be of a certain type, too: mouth-breathing obliviates with protruding wallets and gaping purses who advertise their naiveté with every particle of their beings.
And lots of carefree youth visit; when they’re robbed, and their loss is small, they just chalk it up to their carelessness and don’t bother filing. Lots of drinking in the bars and pubs, where victims just assume they lost their wallet, phone, or camera.
And lastly, for those who do attempt to file a police report, the process can be long and arduous. Bob and I have assisted or accompanied many victims through the ordeal. It can take hours. It can be daunting: waiting for one of the few police officers who can take a report in English or French or whatever, going from one police station to another. It can suck up half a day or more. It’s very tempting to give up when the police tell you to come back in two hours to complete the process. Or even at the start when the lineup to file reports is out the door. And if a tourist has lost his passport, getting a new one is the priority. He may not file a police report at all. After canceling credit cards and figuring out how to get some quick cash, the victim is exhausted.
I know something about the rate of reporting losses from speaking to thousands of travelers over the years (around the world). I’ve conducted an informal survey on how often police reports are filed. Of the hundreds of victims who tell us their sad stories each year, a minute fraction say they bothered to file a police report. They don’t want to ruin even more of their trip. They, like the police, throw up their hands and blow air.
Did you filed a police report, if you were robbed while traveling?
This new, official recognition of the problem is laudable. Now it will be interesting to watch the coming season, hear the numbers, and do the math. Will Barcelona pickpocket statistics continue to rise?
Yes, I’m postulating that only about 10% of personal thefts in Barcelona get reported to the police. But the days are long in BCN, so that’s only, say 300 an hour. In the high season.
All these photos are framegrabs from video; not very high-resolution. Here the victim watches as the thief, in front of him (in a gray-striped shirt) puts her hand in his pocket. In the background, another Clavelera (in gray sweater) conducts another theft.
The Offer of a Flower is a Foil for Filching
Palma de Mallorca, Spain— Bob and I trailed a trio of young women through Palma’s shopping district. Working separately but near each other, they halfheartedly approached a seemingly random selection of meandering tourists. Most ignored the women’s overtures, but one amiable couple paused with interest.
Bob filmed the scene and I alternated between watching the scam and watching Bob’s back. He was balancing a huge camera on his shoulder and I carried the ponderous tripod and brick-like battery. Neither of us could hear the exchange, if there was one, but the con artist must have made her desires clear. The male tourist had his wallet out, then replaced it in his front shorts pocket. Bob and I could see the pocket from where we stood, behind him. As we watched (and filmed), the con woman reached across the man and put her hand into his pocket! She made no particular effort to disguise her move, and the man reacted not at all. How brazen she was, and how trusting was he. How well she read him.
Bad photo, but I like the action.Remember this face.
Suddenly, I was roughly pushed. I had failed to notice that one of the thief’s partners had observed our camera focused on her teammate. She raised her hand to push away the camera and I blocked her with my arm. Her fist crashed down on my wrist, breaking my stainless-steel watchband.
“No photo!” she shouted.
Now Bob swung around and looked at the woman through his lens.
“No photo!” she yelled again, and ineffectively waved a tissue at the camera. Then she swiveled, bent, and rose in one fluid motion, and hefted a massive rock. In a classic pitcher’s posture—or was she about to throw like a girl?—she aimed for the camera lens. A frame captured from the video makes a lovely portrait of her, rock poised in one hand, dainty bouquet of carnations in the other.
Wound up and ready to smash our camera, she bared her teeth and raised one foot.
“Hey-hey-hey!” commanded a male voice behind us, or something to that effect in the woman’s language. A cloud of dust rose and the earth shook as her boulder plunked to the ground.
With a sneer, the would-be destroyer turned and rejoined her companions, who had just finished their scam. Bob and I caught up with the victims.
“First they pretended to give us the flower,” the woman said cheerily, “but then they asked for one peseta.” She and her husband were both smiling, amused by the bold stunt and pleased to be interviewed.
“When I gave her some money, she gave it back,” the husband cut in. “She said no-no-no. And she put her hand in my pocket and the hand came out. I only lost 400 pesetas.”
That explained their jovial mood.
The Massies, British tourists, happily fall for the scam.
Palma de Mallorca has long been a favorite holiday destination for Germans and Swedes, and for Europeans in general. Many British retire to Mallorca, or have second homes there. Ferries bring daytrippers from mainland Spain, and cruise ships regularly dump sightseers by the thousands to bask in this balmy Spanish paradise. Its beaches and nightclubs are a perennial draw, and have been long before the spotlight hit Ibiza. Low-lying criminals, too, are attracted to Palma’s easy-going lifestyle and laid-back law enforcement.
“Claveleras, that’s all we do!” one of Palma’s police officers told us in exasperation. Clavel means carnation; claveleras are the thieves who use them. The police officer had stopped us from filming an incident at the claveleras’ request.
Bob's filming brazenly, from over his head. The thieves jump at the camera, then threaten me. The Massies look on, baffled and unaware that the women are thieves.
“Why do you protect them?” I asked the cop. “They’ve been here for years!”
“It’s not possible to arrest them,” the officer said. “They only took 200 euros. It’s not enough. They must take 300.”
“But they’ve been doing this for years! It’s ruining Palma’s reputation.”
“Yes. I know all of them. Their names, their addresses.”
“Then why don’t you let a tourist,” Bob said, “like me, put 400 euros in his pocket, let them take it, and then you can arrest them.”
The conversation circled unsatisfactorily, revealing firewalls between politicians, law enforcement, journalists, tourist bureau, and the unfortunate tourists. We, like the police, threw up our hands.
After all the commotion we cause, the women snatch the carnation away from the Massies.
We met Douglas and Evelyn Massie outside the fortress, yet another pair of British victims. Their nemesis was a young woman, perhaps in her 30s, who wore track pants and a jacket—an updated wardrobe.
“Would you like to go to the police station?” we asked them. “You won’t get your money back, but a police report might help you with a claim to your insurance company and we’ll translate for you.”
Another clavelera thief who doesn't like her picture taken.
At the police station we were perfunctorily handed a poorly-photocopied theft report form in English. Heading the list of common M.O.s was “woman with carnation.” The Massies duly Xed the box while Bob and I marveled at a system that could officially acknowledge and simultaneously condone such activities. After all, we’d observed this swindle for ten years: same women, same technique, same locations.
A tattered photo album was put before the Massies without comment. Page after page of female mug shots stared up from under plastic. There was the grandmother gang, and there a pair of tall sisters we’d watched. There was the Massies’ snaggle-toothed tormentor and there, grinning wryly, was our infamous rock thrower.
Our rock-thrower's mugshot is at the upper right.
The Massies huddled judiciously over their theft report and laboriously printed out in block letters a story that would likely never be read.
But their tale will be told—by the Massies and by thousands of people who have had the good fortune to visit Palma. The story begins: There was an old woman, who gave me a flower…
This is Part 3 of The Flower Gift Lift. Read Part 1Â Â Â —Â Â Â Â Part 2
There\’s a victim for every thief. Two claveleras have their backs to the camera.
Palma de Mallorca, Spain— Thirty to forty women practice this form of filching every day in Palma. They linger where the tourists are: around Palacio Almudiana in particular, and in the small cobblestone streets around Plaza Mayor. The women perform one-on-one, but they work in groups. We see them walk “to work” in gangs of six or seven, gossiping merrily along the way. As they approach their territory, they don their “uniforms,” tying dark aprons around their waists, scarves on their heads. Many are younger women, in their 30s, 40s, and 50s. The youngest eschew the scarves and, instead of aprons, tie jackets around their waists, keeping the pockets available.
At Palacio Almudiana, we planted ourselves at the end of an elevated walkway to the Moorish fortress. We had a JVC professional video camera on a tripod that day—a huge, heavy thing—and with its long fine lens we could film close-ups unnoticed at a distance.
From around a corner at the far end of the stone walkway appeared a group of six men—German tourists, we later learned. Happily oblivious, they had just toured the fortress. As they turned into the otherwise empty walkway, five women from the morning babushka brigade rushed after them, literally running, with heavy, effortful steps. The eldest woman found a victim first, grabbing the arm of one of the men and roughly poking a flower into his shirt. As she began her swindle, her colleagues, all four of them, attached themselves to four others of the men. In a jolly, holiday mood, the men allowed the women’s aggressive physical appeal without suspicion.
Examining their wallets, the men tote up the damage.
It only took about two minutes. One by one the men broke free, some wearing red carnations, some not. As they sauntered towards us on the walkway, folding and replacing their wallets, the five women regrouped behind them and disappeared around the far corner. Bob stopped three of the Germans.
“Did you lose any money?” he asked, without explaining what we’d just witnessed.
“And why would we?” one of the men challenged.
“I saw you with some thieves,” Bob said. “Count your money.”
All three brought forth their wallets and checked their contents.
“Fifteen thousand pesetas—gone!” one of them shouted. That was about U.S. $85 at the time.
“They got twenty-five thousand from me,” said another, “and now I realize how. She said she wanted a peseta and I tried to give it to her. But she returned it and now my money is gone.”
“I was pinching the wallet like so,” the third man explained smugly. “She wanted to get into the wallet, but I didn’t let go. I have all my money.”
The claveleras use whatever aggression is required to give their flower gifts.
We filmed numerous encounters by this gang and by others, in this location and around the town, on this day and over the course of ten years. Without speaking to each victim, it’s impossible to state the percentage of these thieves’ success. Even the victims aren’t always certain whether or not a few bills have been taken, or how much money they started with. Only the thieves know for sure. Clearly, it’s a worthwhile game for them.
In one brilliant piece of footage, several women can be seen earnestly engaged in their one-on-one scams. We pan from one encounter to another, close up. One of the women is seen “closing her deal,” pushing her left fistful of flowers against her opponent’s wallet. As she steps back, apparently satisfied, she loses her grip and money flutters to the ground.
The victim and thief both notice, one puzzled, the other disgusted.
In another scene, an Asian visitor smiles delightedly when a bright red carnation is tucked into his shirt pocket. The old woman, dressed in black from head to toe, raises one finger. One peseta, she requests. The tourist withdraws his wallet and offers a bill, still smiling. Taking the money, the woman raises her finger again, then returns the bill. As the Asian tourist replaces his money, the thief moves in on his wallet and a subtle battle ensues. The man’s expression begins to shift from pleasure to perplexity, then consternation. The woman, defeated, snatches back the flower and moves on.
This is Part 2 of The Flower Gift Lift. Read Part 1 — Read Part 3
Palma de Mallorca, Spain— She looks like your grandmother—possibly even your great-grandmother. With a gap-toothed smile, she offers you a single red carnation. Wordlessly, she pokes its short stem through your buttonhole. Is the old woman an unofficial ambassador of this island resort town?
“One peseta,” she pleads, or “one cent.”
Her black skirt and apron make you think of “the old country,” wherever it was your family began. Her simple cardigan sweater, dingy and pilled, gives her plump body a cozy look, a familiar look. Wisps of gray hair have escaped from the babushka tied tight beneath her chins. She is the image of trust.
The foreign coin she asks for is less than nothing to a tourist. Why not? You smile. You open your wallet, extract a small note.
Grandmother springs to action. “No, no, no,” she says urgently, as if you’re giving too much. Is the flower a gift, then? Or does she want a donation? What is she trying to communicate with such concern creasing her forehead?
She reaches for your wallet, points to your money, touches it. Whatever language you speak, she doesn’t. The international symbol for “this one” must do. Sign language and monosyllabic utterances.
A bunch of flowers and a newspaper hide her theft from the victim.
Without words, grandmother is trying to convey something. Her hands are fluttering around yours, pointing, tapping, hovering. A small bunch of red carnations is in her left fist and their spicy fragrance is intoxicating as she waves them around.
You’re focused on your wallet, your money, the old woman’s hands. What is she trying to tell you? If you’d look at grandmother’s pallid face, you’d be surprised to see such fierce concentration, such tension and determination. But you don’t look. She’s pointing, tapping. What is she trying to say?
She gives the bill back to you and you put it away. “Altra,” she insists. Finally, she taps a bill half exposed in your wallet. It’s the same one you offered in the first place! Her eyes flick up to yours for an instant. Permission sought and granted. With thumb and forefinger, the old woman removes the bill, nods her thanks, and pushes on the wallet with the bouquet. Put the wallet away now, is her implication. We’re finished.
Her last glance lacks grace, lacks the kindness you’d expect from a welcome-woman. Oh well… it was a small donation.
Or was it? It may be hours before you realize the old woman’s expertise.
With incredible skill and speed, she has dipped into your cash, snagged most of the bills, and folded them into her hand. She never takes all the notes—you’d notice. But most of them have been hooked around her third or fourth finger, expertly manipulated under the flowers, and hidden in her fleshy palm.
She’s a one-trick magician, a walk-around performer who needs an audience of one. And her audience-participation act leaves many a disbelieving assistant in her wake. I need a volunteer, she may as well have said. Hold out your wallet and I’ll show you a trick. She needs no applause; her reward goes into her apron pocket.
Should Have Left it in the Hotel—Gisela and Ludvig Horst checked into their Barcelona hotel and immediately got into an argument. Gisela did not feel comfortable leaving their valuables in the room, though Ludvig was insistent that they should. They’d just arrived from Germany for an Herbalife convention. With 30,000 international participants in town, each sporting big I-heart-Herbalife buttons, every Barcelona hotel was fully booked. The Horsts ended up in the same small, semi-seedy inn Bob and I had chosen for our semi-seedy research. We met them at breakfast the morning after.
Thinking back, Gisela remembered a middle-aged man seated alone at a table behind them. Was it him? She also sensed the bulk of a man moving behind her and had assumed it was a waiter. Without warning, her bag was snatched right off her lap.
The Horsts lost everything. Besides the tremendous paperwork hassle, the mood of their trip was ruined and Gisela was badly traumatized. She blamed herself and lost confidence in her judgment, though she was hardly at fault.
Personal security is an art, not a science. Information and awareness are everything. In the Horsts’ situation, I may have done exactly as Gisela did, had I been lacking a suitable suitcase to use as a safe. However, I’d try to split up my goodies, and put as much as possible on my body instead of in a grabbable bag.
Kharem, a pickpocket we\’ve observed in Barcelona since 2001.
Kharem’s Lucky Haul
Kharem, a pickpocket in Spain, sometimes chooses Barcelona’s airport over the rich pickings of the city. When Bob and I again found Kharem at work on La Rambla, nine months after we’d previously interviewed him, we asked how he’d been.
“Supremely good!” Kharem said. He swept his thumbtip against his forehead, fingers fisted, in a quick, subtle gesture.
“He actually said …˜son-of-a-bitch good,'” our translator clarified. Our friend Terry Jones was tagging along on our prowl that day. His own street crime expertise was more in the bag snatch discipline than the pickpocket branch. Although he’d watched the local thieves with fascination and sometimes wrote about them, he’d never interviewed one. Now he translated our conversation, intrigued and electrified by the novelty.
Kharem at work in Barcelona, carrying a coat with which to hide his thefts.
“But haven’t there been fewer tourists?” Bob asked. We’d last met Kharem just a few weeks before September 11. “Let’s get away from the crowd and talk.”
“The work is good at the airport,” he said. “I robbed an Egyptian there. It was son-of-a-bitch good. But yes, there are fewer tourists and it has affected my business. Also, there are more policemen around.”
The four of us ambled up a narrow side street in Barcelona’s Gothic Quarter. I tightened my grip on our camera bag. Bob was filming Kharem openly.
“Do the police arrest you more than they did last year?”
“No, they don’t arrest me. They just take the money and let me go,” Kharem said, flipping his thumbtip against his forehead again. “The police are not very good; they don’t have much experience. I’m better than they are, in the street.” He smiled bashfully and looked at the ground.
“Is there more bag snatching?”
“Yes, but they’re young people who don’t know how to work. If all you want is a wallet, you can take it without violence. But these people don’t know how to work clean. They’re young, and some of them are on drugs. Many children have come from Morocco this year, since Spain and Morocco are side by side. These Moroccan children work in a crude and unsophisticated way.”
Kharem, perhaps pleased by our attention, clowns for our video camera. \’Let me be in your movies,\’ he said. Our good friend Terry, right, interpreted.
“I think he’s a little proud of his own skill and style,” Terry added.
“Besides La Rambla, I work in the metro and sometimes at the airport. The Egyptian I mentioned—it was a briefcase I took from him just last week in the airport. It had thousands of dollars in it.”
“How did you take it?” Bob asked.
“I threw some money on the floor,” he said, “let me show you.” He bent to take our canvas bag from the cobblestones where it was safely lodged between my feet. I looked at Bob, but he didn’t seem concerned about letting this known thief and now confessed bag snatcher handle our $15,000 sack of stuff.
Kharem lifted the bag and took two steps away. As if in slow motion, I watched our camera, mixer, mic, and tapes of fresh footage retreat, and waited to see Kharem lunge and dash away with a fine fee for little chat. We’d greeted him like old friends, I recalled; we hadn’t criticized his way of life. Must we show this much trust? He’s not our friend. And we certainly are not his. But the alternative was unpredictable.
It\’s hard not to like Kharem in conversation, but we remind ourselves: he\’s a thief.
I could have stopped him from taking our bag, or snatched it out of his hands, or just said “sorry, I don’t think so.” And what might Kharem have done then? Did we care about preserving a relationship for the future? Or did we just not care to insult a person who’d revealed to us the most intimate secrets of his life?
Kharem set the bag down gently at Terry’s feet, steadying it so it wouldn’t tip. He tossed a couple of €10 notes and Terry twisted to watch them flutter to the ground.
“He bent to get the money and I just walked off with his briefcase,” Kharem said, lifting our bag once again. He smiled, swiped his thumbtip against his forehead, and handed the bag to me.
A pickpocket in Barcelona uses a newspaper to hide his steal. We videotaped with a hidden camera.
Message to Telsta executive pickpocket victim: don’t beat yourself up. It happens to lots of visitors to Barcelona. So many, that events are starting to flee Barcelona for safer cities.
A doctor told us he had just spent six days in Barcelona at a pathology conference. One of his colleagues had her passport stolen and when she went to the embassy, fourteen other conference attendees were there reporting thefts. That’s typical.
Almost a year ago, Yannick Laclau wrote that Barcelona was close to losing the Mobile World Congress, partly because of the high level of street crime in the city. The convention organizers gave Barcelona another shot, and this year’s Congress just ended there. Yeah, there were thefts. No surprise.
A pickpocket at work in Barcelona.
But among the many items stolen by pickpockets was something the entire Windows world was waiting for: the working demo of Windows Mobile 6.5. It was lifted right out of the pocket of the Australian telephone company executive who was testing it. But really, it could have happened to anyone.
Or could it? With its top secret, unreleased, mobile operating system, the one that’s supposed to crush the iPhone with its Windows Marketplace fake AppStore and copycat touch screen, the phone was a hot property. I personally know any number of thieves in Barcelona who would consider it a fun challenge, albeit an easy one, to target a specific item. Presented properly, one could probably hire the unwitting pickpocket to steal the thing, then hand it over over for little more than he guesses is its street price. I’d probably recruit Kharem, or Plaid (about whom I’ve not yet written), or the swift-swiper.
Pickpockets often work in pairs, like these two in Barcelona. The newspaper is a tool, under which they hide their moves, as in the photo above.
Stranger things have happened. Like the time Bob gave some tourist safety talks to police and security groups in an unmentionable Spanish-speaking country. Of course he also demonstrated his pickpocketing skills. At dinner afterward, the chief of presidential security whispered to Bob about a visiting Colombian drug lord known for ordering ruthless murders. He actually asked Bob to pickpocket the gangster! They wanted him to steal his passport. There were 19 at the dinner table that night. It was pretty easy for us to grab our driver and slip away quietly.
Lord and Lady Ball (yes, their real names), enjoyed a week in warm Palma de Mallorca, an annual retreat from the dreary London weather. They nimbly dodged the numerous pickpockets, flower sellers, and con artist that live in this paradise, supported by tourist dollars, pounds, euros, yen, etc. But their visit began with a fiasco.
On arrival at the Palma airport, they collected their luggage and piled it onto a cart. Then they pushed the cart out to their assigned rental car in the crowded lot. The way the cars were parked, they couldn’t get the cart close to the trunk of the car. So they left it in front of the car while they opened the doors and the trunk lid. When they turned back to the cart, it was gone. The whole thing was just gone.
Yes, I know. It sounds doubtful. You’d think they’d hear something, or at least see it being pushed off in the distance. But no.
Lady Ball gave a little shout and who should be nearby but a nice, friendly policeman! Just when you need him, right? Strangely, he didn’t have much of a reaction, but he directed the Balls to an airport police desk where they should report the stolen luggage.
So they did. And upon returning to their car, there was their stuff, next to a trash can in the parking lot. Everything of value was gone from inside. The Balls were left with a distinct feeling of fishiness.
They never discovered anything more about the incident. Neither did we.
Beach creature.
Palma de Mallorca has long been a favorite holiday destination for Germans, Brits, and Swedes, and for Europeans in general. Many British retire to Mallorca, or have second homes there. Ferries bring daytrippers from mainland Spain, and cruise ships regularly dump sightseers by the thousands to bask in this balmy Spanish paradise. Its beaches and nightclubs are a perennial draw, and have been long before the spotlight hit Ibiza.
Low-lying criminals, too, are attracted to Palma’s easy-going lifestyle and laid-back law enforcement.
Bob and I have spent many a blistering summer day chasing thieves in Palma, a well-stocked laboratory for our research. We’ve been threatened there, and physically assaulted by thieves. Stories of these to come in future posts.
So I wondered: did Mallorca’s prevalent pickpockets plague every tourist attraction? Even underground? With that weak theory to prove, I had excuse enough to join the daytrippers on a journey to the Cuevas del Drach, or Caves of the Dragon, at Mallorca’s eastern coast. Well? If thieves can be nocturnal, why not subterranean? Leaving Bob on downtown surveillance, I set off by coach across the desolate landscape beyond the city of Palma.
Cuevas del Drach, Caves of the Dragon, in Mallorca.
The caves contain the largest underground lake in Europe, a superlative that failed to inspire my need-to-see instinct. So I paid for my ticket with minor lethargy and ambled off in the direction vaguely indicated, drawn to the cool, the dark, and the quiet.
A rough path descended gently into a forest of unfamiliar forms. Organic shapes and amoebic ponds in utter darkness were exquisitely lit to dramatic effect by an absolute (probably Italian) master. Disney couldn’t have done as well, and certainly couldn’t have created something so unreal, so otherworldly.
I got quite wet during the twenty-minute stroll into the depths. The surroundings first seemed inspired by Antoni Gaudi—or perhaps vice versa. Around me rose huge, undulating floor to ceiling columns in complicated bundles. Vast expanses of icicles by the millions pointed to curvaceous, humanoid formations below. I felt as if I were inside a giant pin cushion of some undefined shape. Or in the mouth of some great beast chewing taffy. Now, instead of Gaudi, I felt the influence of Dr. Suess. Among looming trunk-like forms the ceiling dripped and spattered and ploinked into puddles and pools. Stalactites and stalagmites were forming as I watched.
The uneven path wound down and around, along crystal clear ponds containing underwater figures—or were they reflections from above?—and eventually to an enormous gallery surrounded on three sides by a lake of such stillness and clarity it could have been air. A number of visitors had already gathered on the peninsula, settling onto wet benches facing Lago Martel and the thick and thin columns growing out of it.
Lights went out one by one and the crowd became silent. We were allowed a few moments to savor the cool void, the faintly clammy air, the crisp smell of absolutely fresh water, the surround-sound of erratic drips, and the unfortunate absence of bats.
Then, far, far in the distance, a violin. Chopin. The music grew, as did a faint glow from the depths of the cave. Finally, still distant, a curved row of fairy lights appeared, doubled by its reflection. It was a small boat encircled by a string of white lights, gliding smoothly as if on a rail. Another Disney effect. The boat carried a small orchestra and a single rower who dipped and pulled his oar like a slow metronome. Chopin became Offenbach as the boat drew near; the music swelled then filled and overflowed what had been a void, an unnoticed nothingness. Ghostly and surreal, the boat slid past us to hover in a small grotto, its single string of bulbs still the only illumination.
The concert ended as it had begun, with the simultaneous dwindling of music and light as the vessel and its orchestra sailed slowly, serenely, out of sight. As the last note sounded, a thunderous applause exploded in the darkness.
Gradually, stalagmites were randomly lit and the audience came out of its collective trance.
“Where’s my purse?” A woman’s panicked voice echoed nearby. I snapped my head around to look for her.
“Here,” said another, lifting dripping, waterlogged leather from the cave floor. I fought an urge to lecture the woman.
A line of rowboats had magically appeared. Visitors rose reluctantly to be ferried across the lake to a path leading up and out of the cave.
I emerged damp, blinking like Gollum, and drunk on the multisensual subterranean experience. While not exactly relevant research on the underground subculture we study, the venture below had been well above my expectations, and a fine respite.
