distraction – Pickpocket Bob Arno

Hollywood Attractions, Distractions, and Tourist Crime

hollywood attractions distractions tourist crime

What do thiefhunters on vacation do to unwind from workdays detecting and preventing crimes against world travelers? We grab a cocktail, and hobnob with the stars! Here’s what happens when Bob Arno and I attempt to get away for a day of fun-n-frolic in Tinsel Town, with our California colleague Dave “Wiggy” Wiggins. (Hint: simply flipping off the workaday switch is not that easy.)

The costume-clad and the snake-draped, the card-trickers and drum-beaters, the picture-posers and the star-counterfeiters, all are there to grab a tourist buck or two.

While enjoying the summer season in “The Golden Orange,” Bob and I met up with our colleague Dave Wiggins for a day of sight-seeing in Hollywood. Bob was just coming off his latest star turn on a Steve Harvey show, so Hollywood is nothing new. But rarely do we have the time to be simply tourists on the legendary Hollywood Walk of Fame.

Dave Wiggins, tourism safety specialist

Our companion this day is well-known in California (and Hollywood in particular) as one of the world’s leading experts on crimes against tourists and best practices in visitor venue safety and security. Dave Wiggins is a 27-year veteran (retired) of California law enforcement, with deep expertise in preventing, investigating, and prosecuting tourism related crime. He helped develop a variety of different tourism security and service programs which came to be viewed as national role models.

For years “Wiggy” organized the nation’s largest conference on tourism safety and security matters. Today, he leads the first ever professional association dedicated to advancing the cause of better protecting travelers. As president of the California Tourism Safety & Security Association, he continues to conduct security assessments and training programs for tourism businesses, as well as security and law enforcement teams. He has been accredited by the American Hotel & Lodging Association as a Certified Lodging Security Director (CLSD), and is an expert in hospitality security as well.

As a former security director in Hollywood, Wiggy knows the streets of Tinsel Town better than most. When we meet up in front of the famed Dolby Theater (home to the Academy Awards) the order of the day is simply socializing. Strolling over sidewalk stars and cement foot prints, followed by cocktails at Hollywood & Highland.

I doesn’t take long for Plan A to devolve into a Walk of Fame version of thiefhunting.

Never the shy one, Wiggy strips off his professional clothing right in the busy parking garage. Slacks, buttoned down shirt, and Maui Jim sunglasses are quickly replaced with cheap shades, tacky shorts, and a Hollywood souvenir t-shirt. The transformation is swift and amazing. Wiggy now looks like he just stepped off the bus from Topeka.

Hollywood Walk of Fame

On Hollywood Boulevard, we’re swept up in a swirling sidewalk sea of humanity which rivals New York’s Times Square or the Las Vegas Strip. Millions of visitors every year come to see such landmarks as the Pantages Theater, Madam Tussaud’s Wax Museum, the Chinese Theater, Ripley’s Believe It Or Not, the El Capitan Theater, Fredericks of Hollywood, the Magic Castle, Hollywood Bowl, Capital Records building, Jimmy Kimmel’s television studio, and the famous home of the Oscars.

But what causes these same visitors to trip over their own feet are the cement stars planted into the glimmering sidewalks of Hollywood Boulevard. It was this blocks-long string of inlaid stars that became Hollywood’s first official tourist attraction.

Initiated in the 1950’s, the Walk of Fame today comprises over 2,600 inlaid stars, commemorating a variety of popular performers and entertainment industry leaders.

Wiggy offers us a bit of perspective on the Walk of Fame. “People wanted to come see Hollywood,” he explained, “but the motion picture industry was not a place. The principal studios that make up ‘Hollywood’ were scattered all around, from the Santa Monica mountains to the San Fernando Valley, throughout Hollywood and mid-city areas of Los Angeles. So, creating the Walk of Fame gave a far-flung industry a more centralized attraction for tourists.”

The irony, Bob points out, is that you’ll never see an actual celebrity anywhere along the tourist zone of Hollywood Boulevard. To get a glimpse of living stars in the flesh, you’ll need to slide down to Sunset Boulevard, and head west toward Sunset Plaza.

Sidewalk congestion, attractions, and distractions make an ideal environment for crooks

Nevertheless, a cottage industry of businesses catering solely to tourists has sprung up along the Boulevard. Most recently, a spectacular retail, dining, and entertainment complex has been developed at Hollywood & Highland. A variety of vendors and street performers block the sidewalks with their displays and shows. On a busy summer day, it can be hard to move on the sidewalks, which are even more congested than the area’s infamous freeways. Pedestrians spill into traffic lanes as they navigate the crowds and board buses for tours of the stars’ homes. Pedestrian safety has become a hot button topic.

I pause to admire the stars of Groucho Marx and Tony Curtis. But the boys’ heads spin to gawk at a pair of the street performers nearby, a duo of skin-tight black pleather-wearing Cat Women standing tall in stiletto boots. The male of the human species may be biologically compelled to have a wandering eye, but no one can claim they are especially sly about it!

The curvaceous ladies are in good company. The Boulevard is home to scores of cinematic and cartoony characters. The antics of the many street performers along Hollywood Boulevard serve to satisfy the need of tourists to see Hollywood, while obstructing the already congested sidewalk even more. And as we’re well aware, this clogged sidewalk and its many attractions and distractions make an ideal environment for crooks. Like tourism venues elsewhere, the street performers contribute to a climate of disorder which serves the purposes of opportunistic criminals.

In a flash, Wiggy has Bob posing for a souvenir photo with a lanky Cat Woman. Our R&R is off to a good start, it seems. But just as fast, their pose is suddenly photobombed by Jack Sparrow, Marilyn Monroe, Captain America, and a girl wielding two armfuls of live snakes. Uninvited, they crowd the shot. And once snapped, they all demand payment for the pic.

As Bob notes, street performers and related scams are a common problem at tourism venues around the world. From the Colosseum in Rome, to Fisherman’s Wharf in San Francisco, street performers are notorious not only for creating the conditions which facilitate crimes, but sometimes engaging in crimes themselves.

While Wiggy fends off the spurious claims and hands over two dollars to Cat Woman alone, many tourists are intimidated and end up paying all of the photographic interlopers. It goes on all day, every day, all summer, says Wiggy.

And that’s just the tip of the street disorder in this tourist mecca.

An army of career criminals at tourism destinations across the globe work tirelessly at their nefarious trades to make things even tougher for travelers.

—Dave Wiggins

When Bob turns around to continue our stroll along the Walk of Fame, his trained eye instantly catches two locals, their backs planted against a store wall, one leg cocked up, intently observing preoccupied tourists. These are career criminals who prey specifically on tourists—distraction thieves who take advantage of the built-in madness of a place like Hollywood Boulevard.

Wiggy bumps into a couple of former colleagues and soon Bob is engaged in deep conversation with the local constabulary about current trends impacting tourism. Suddenly our day of leisure is looking like another workday.

To be fair, the issues and problems in Hollywood are no worse than any major tourism destination. But as Wiggy observes, one feature makes Hollywood Boulevard distinct: “Nowhere in the world are more people more focused looking straight down.”

Bob is an expert on how just such distractions facilitate victimization, so this turns into a lively discussion on tourism crime around the globe. So much for a day of R&R.

Such is the life of a thiefhunter on vacation.

Airport danger and the strategist thief

“Did you know you’re wearing mismatched shoes?” a well-dressed Englishman said to our friend, Brooks, at London’s Heathrow airport one day.

Brooks was talking on his phone, frantic at finding out that he was supposed to be at London’s other airport, Gatwick. He locked eyes with the stranger. “I am not!” he said, refusing to be distracted. “And you’ll not succeed in grabbing my briefcase!”

Brooks had become security-obsessed hearing our tales.

“Pardon me, then. But you are.” The man walked away, intentions defeated, whatever they were.

Brooks finished his telephone call, feeling rather smug that he’d thwarted a thief who’d tried to distract him. Then he looked down at his shoes, only to see one tasseled, one buckled loafer.

Everyone knows not to leave bags unattended in airports and, lest we forget, we are relentlessly reminded by annoying announcements. Bag-stealing strategists are devious, though. Even if you aren’t looking away from your things, you may be connived into doing so. Questions by an apparently confused or puzzled foreigner touch our good-natured core and we want to help. A moment’s distraction is all an accomplice requires. Who would suspect that the pretty girl asking to borrow your pen is merely a diversion as her colleagues snag your bag?

Or, here’s a good one: you’re suddenly paged. Who would page you at an airport, possibly a foreign airport, or a stopover? Who even knows you’re there? You rush off to find the white courtesy phone, befuddled and worried. The accented voice on the line sounds unclear, yet urgent. You may be asked to write down a number, requiring some gymnastics while you extract a pen and find a scrap of paper. Have you looked away from your briefcase? Have you lost physical contact with it? Where is it, anyway?

Earlier, the thief had examined the object of his desire, your bag. Its luggage tag informed him of your name. The strategist paged you. He distracted you. He created his own plausible situation. Or, as Bob would say, he created a shituation.

Airports give the illusion of safeness, especially now with increased security. The swirling crowd of dazed travelers, lost or rushed or tired, makes a perfect haystack for the needle-like thief. Your bag might disappear before you even get inside, in all the curbside commotion. Long, tedious, check-in lines can be disorderly madness in some airports, inducing inattention when you need it most.

Computers and purses disappear, too, at airport security checkpoints. Guards have their hands full keeping order at the chaotic bottlenecks, and they’re watching for bigger fish than bag thieves. Don’t assume they’ll safeguard your bags.

Practically every television news program has shown this ruse. The scam occurs just after you’ve put your items on the belt. Before you walk through the metal detector, a stranger cuts in front as if in a hurry. The equipment buzzes and he has to back up and remove his watch, his coins, something. Meanwhile, you’re trapped in limboland and your bags are free-for-all on the so-called secure side.

If you’re traveling with another person, make a habit of this: one person goes through security first and collects her and your bags as they appear. The other waits to see that all bags go fully and safely into the x-ray machine, and watches the belt to see that it isn’t reversed, leaving your items vulnerable on the other side. If you’re alone, wait for any crowd at the checkpoint to pass, if you can, or be alert to anyone who barges in front of you after you’ve let go of your things.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Three (part-a): Getting There—With all your Marbles

airport distraction Security strategist Thieves Travel Advisory

Beware women with cardboard

Barcelona, Spain—They look like any ordinary girls, right? Walking down La Rambla, tossing their long braids, empty hands swinging casually. We only saw this view of them, from the back. So what made us perk up? What raised our antennas?

It was evening. We followed them on La Rambla for a minute or two, then they made a beeline to a trash can on the edge of the street. Peering into the can, the shorter girl reached in and extracted a perfect piece of cardboard. Perfect for her needs, anyway. Bob and I looked at each other. That was all we needed to see. The game was on.

The girls entered the elegant Plaça Reial, a beautiful plaza lined with outdoor cafés. The restaurants are first class, but the plaza’s loiterers can be pretty seedy. The girls entered with practice and purpose, turning to the right and walking quickly around the entire perimeter, right along the occupied tables. Bob and I split, so if one of us was spotted, the other could still film.

They walked around and around, eyes always on the tables, at times stopping to watch a particular table of diners. At some point the short girl gave her cardboard to her partner. She then wandered until she found a new suitable “tool” for herself, what looked like a take-away menu. She returned to the other girl, and they continued scouting.

I shouldn’t really call them girls. They looked young, but these two are women—not that I would hazard a guess of their ages.

When the pair noticed an opportunity, they strolled up to a table full of people. They casually laid their shield tools on the table, then seemed to have a little chat with the diners. Bob and I were both too far away to know what happened. The women lingered a while, then left. Bob or I should have approached the people at the table, but we didn’t. I don’t remember why we didn’t, but now I miss the information we might have gained. In any case, this is classic behavior, which we have seen over and over. Perhaps we were a bit bored with it.

The two prowled about the square, then plopped down on the edge of the fountain. Bob sat opposite them, observing. The fountain scene looked ordinary: people relaxing, admiring, resting, chatting. No one would have suspected the spy vs. spy game in progress. Or—were there more games going on around the fountain? Which other ordinary loungers had ulterior motives? We’d never know.

The women looked tired, bored, and defeated. They made another halfhearted round or two of the plaza, then meandered out. The light was fading. Bob and I, too, were tired, after successive days of beating the pavement. We had dinner reservations. So we left.

We did not see this pair steal, but they appeared to be practicing a laid-back, easy-going version of the M.O. of the boy postcard thief, and similar to Kharem’s style. Although they looked bored and tired, they also seemed to be comfortable and experienced, if not proficient.

These are all expanded uses of the old gypsy cardboard routine, which is still widely in use. Yes, we saw that trick, too. The woman pictured is using cardboard, but just as often, the shield is a piece of newspaper or a map. In Russia, they used puzzles, already put together and glued onto board, which they pretended to offer for sale. They were very, very good with those puzzles, and under them, too.

This is a follow-up to my recent overview Barcelona Street Crime Today.

Barcelona Bob Arno cardboard distraction diversion newspaper spain street crime Thieves