Neither courteous nor honest

palm

“I loved your show.”

Bob and I both had our mouths full of Roquefort and pears and sourdough croutons. We raced each other to swallow awkwardly in order to answer. The man stood at our table expectantly and watched us chew. One of us finally managed a polite reply.

“You’re really good at reading people,” the man continued, and went on, full of praise and compliments. He was referring to a routine in our show in which Bob analyzes the personalities of five or six audience members. It had gone especially well that night and the man was raving about it. Bob and I set our knives and forks down and smiled up at him while he recalled “a similar show” in which a woman’s brassiere was ripped off.

We detest the comparison to this goofy magician’s coup, but we nodded and smiled some more. Our courtesy encouraged him. He gestured with enthusiasm, sloshing a bit of red wine onto the table. I folded my hands in my lap and realized the bouillabaisse would arrive before we finished our first course.

The man was now relating how he was almost pickpocketed once, long ago. Oh, you’ll like this story, he promised, and asked permission to sit down. Sure, we had to say, but my smile was thin. The man launched into his ancient near-catastrophe. Just as he was getting to the good part, how he foiled the theft before it ever happened, his wife arrived at our table, wine in hand.

“Oh, he hasn’t imposed himself, I hope,” she said. “Shelly, why are you sitting at their table? They’re trying to have a nice dinner.”

“I’m not bothering them, we’re having good conversation!” he said jovially. “They look conservative but I bet they like to get wild! We can join you, if you like,” he suggested. “I’m sure the waiter wouldn’t mind moving our plates! And a bottle of wine, please!” He gestured to a hovering waiter.

“Of course we won’t do that, Sheldon! Get up right now and let’s leave these people alone.” The woman turned to me. “I’m very sorry, he must be a little drunk.”

“Not at all! Sit down, Phyll. I’ll tell the waiter.” The man rose.

“Shelly, don’t be rude. You can’t just—”

“You’re welcome to sit,” I finally said, “just please don’t stand over us arguing.”

That was all it took. The couple’s cold, half-eaten meal was quickly brought to our table and Bob and I picked up our silverware. At least we didn’t have to say much. The man was full of stories and his wife supplied timely prods. Bob made appropriate replies, dredging up authentic courtesy from some stale reserve. My well was dry.

The bouillabaisse arrived steaming; its clear broth, fragrant with fennel, covered barely-cooked fish. I had the distinct impression that the couple had designed their finagle from the start, despite their bickering role-play. The way the wife sauntered over with her lipsticky wine glass, like a suburban housewife ready for twilight gossip. Why, otherwise, were their plates brought over so readily? And the bottle of wine. They must have cued the waiters. I took another sniff of soup scent and lifted my spoon.

“I know!” the man said looking at me. “Let me read your hand. You’ll love this.”

A palm reader in Yokohama's Chinatown
A palm reader in Yokohama's Chinatown

“He’s really good at it,” his wife said. Silver charms on her necklace flashed as she leaned back anticipating our satisfaction.

“Hold up your right hand.”

I dropped my spoon and limply raised my hand, wondering how long I had to allow this. We’d intentionally taken a table at the back of the restaurant, but that had meant parading through the whole room.

“No, fingers together. Open your hand hard!”

Yes, like a protest, I thought. Enough!, I silently gestured at him. Stop! But he didn’t read my mind or body language. He was going to read my palm and I gave him the pose he wanted.

“I can see right away that you don’t like spending money. Your lifeline is long, but your loveline is broken. You’ve had multiple relationships, yes? Or you will.” He stretched to pour me some wine. “I think you like the lifestyle…?”

I gave away nothing with my stoneface. I felt mean and I wasn’t going to let him cold-read me. I took a spoonful of broth, noticing a faint essence of orange peel.

“No, I’m not finished! Hand up!”

I put my hand up obediently and tuned out as the man droned on. My anger brewed and my tolerance withered. We’re often interrupted at meals, but most people are polite enough to keep it brief. And how many simply forego interrupting our meal at all?

“isn’t he wonderful?” the wife was saying. “Is he right? Isn’t he exactly right?”

“You’ve said a lot,” I offered, “and it was remarkable. I’ll have my dinner now, before it gets cold.” I wished for once that Bob would tone down his manners. He was too gracious about the intrusion. As always just after a show, he was high on endorphins, talkative. I was the only sourpuss.

I imagined the accidents that could occur with shellfish in broth. How well could I aim a recalcitrant mussel shell? I’ve splashed myself enough times to know how to orchestrate a brothy geyser. Or, the crab claw—might it squirt when I straighten the joint? Amusing myself this way made me feel a little better. What the hell, we were in it. Can’t change the situation now.

“This is only the second time he’s read someone’s hand,” the wife said. “Really, he doesn’t do it all the time. I don’t know what made him do it. It’s hot in here, isn’t it? Are you hot?” She waved her hand in front of her neck, then lifted her silver necklace, as if it to let air under it, or to dislodge it from sweaty skin.

Swinger necklace

And of course, calling attention to her delicate chain made me notice the oddness of its four silver charms. They were two identical male gender symbols, and two identical female symbols.

Bob and I worked on our soup while the couple egged each other on with their stories. I guzzled the Chardonnay, thinking another bottle would be fair compensation.

The couple was not particularly obnoxious. The man, Sheldon, had certainly behaved badly when he imposed himself and then his wife. He didn’t notice (or ignored) my discomfort when he insisted on reading my hand. So he had poor judgment. Or was a little drunk. A life-of-the-party type, he’s probably accustomed to spicing up dull conversations. Full of himself, though, he failed to pick up our signals.

Maybe we failed to pick up his, too. Was this some sort of pitch or come-on? Did we miss some subtle clues embedded in Edward’s hand-reading blather? Maybe I should have paid attention.

Bob and I excused ourselves before dessert, preempting the invitation I now think would have been inevitable. But we’ll never know what Phyll and Shelly were plotting or what activities they had in mind.

I often struggle with the choice between courtesy and honesty. I’d like to practice both, but sometimes the two are mutually exclusive. In this situation, I was neither. And I hated it. Honesty was not called for, but I should have been able to dredge up some grace, if not courtesy.
© Copyright 2008-2010 Bambi Vincent. All rights reserved.

Behavior analysis and video surveillance

Alleged member of the assassination team checks in at her hotel and waves toward the security camera. She's linked to the team by association. She wears various disguises during her stay.
Alleged member of the assassination team checks in at her hotel and waves toward the security camera. She's linked to the team by association. She wears various disguises during her stay.

For the last week, articles on the killing of Hamas operative Mahmoud al-Mabhouh in Dubai, have been a veritable smorgasbord of intriguing intelligence reports. Anyone working intelligence or security analysis has intensely followed the different, and often contradictory, summarizations of which organizations were behind the killing.

Experts and retired intelligence officers in both Israel and Europe have concluded with 99% certainty that it must be the Mossad. The most interesting conclusion was written yesterday as an opinion piece in the weekend edition of The Wall Street Journal, dated February 20-21, headlined Israel and the Dubai murder mystery, by Ronen Bergman (senior military and intelligence analyst for Yedioth Ahronoth, a daily Israeli newspaper).

Other observations and background bits that are far deeper and have more detail from the perspective of the intelligence community are posted as comments under Bruce Schneier’s blog post on the Al-Mabhouh Assassination. 

To quickly understand why Dubai officials and their own intelligence office were able to piece together so quickly what really happened, look at the 28-minute video Alleged Assassins Caught on Dubai Surveillance Tape on Wired.com

Two other alleged members in the hallway outside the victim's hotel room, making a turn to the right while looking to the left, where the victim's room is located.
Two other alleged members in the hallway outside the victim's hotel room, making a turn to the right while looking to the left, where the victim's room is located.

Ronen Bergman (and many others) wonders how the Dubai police could connect team members and their activities so quickly. In his next-to-last paragraph, he states that casino and hotel surveillance security have long used techniques to track and apprehend suspects, cheaters and thieves.

There are already companies in Las Vegas that specialize in software and database analytics of known cheaters, and cutting-edge algorithms that analyze suspect behavior. This is not yet foolproof, but is already in place in large chains where thefts by employees or employee associates are high.

In analyzing behavior, irregular movement, body language, and interaction with others, it is extremely difficult to define what is regular behavior versus irregular. But looking at the Dubai tape, there are many moments when the suspects appear to be loitering or turning or tilting their heads unnaturally. I am sure in years to come this video will be used as a case study in how not to behave to avoid surveillance analytics.

We know from our conversations with thieves around the world that the smart ones are very aware of camera surveillance and what they are capable of. The thieves simply avoid these locations and work elsewhere. A surveillance system is only as good as the monitor team. It takes a critical eye to quickly judge and determine what is suspect or irregular in order to stop crime before it happens.

A fourth alleged member of the team in the same hallway, standing with unnatural feet position, turned inwards.
A fourth alleged member of the team in the same hallway, standing with unnatural feet position, turned inwards.

Much more common is analyzing video after the fact. Once a crime has taken place, security personnel simply go back on the video timeline to establish exactly what happened and when. It then becomes essential to determine all the secondary …˜players’ around the incident, both before and after the event (attack, theft, or attempt), and to follow each individual backwards and forwards on the timeline to see who else is connected with these suspects. Examples include running the license plates of any car involved.

Facial recognition software is a good step forward if the individual already exists in a database. But this form of surveillance depends on camera angles, lights, and the suspects’ use of disguises. The Dubai suspects used many disguises, including wigs and different dress modes. The technology is in its early stages, especially the algorithms required to make irregular pattern recognition useful.

The Dubai debacle is particularly timely and interesting as a starting point for the security conference in Las Vegas today and tomorrow at the World Game Protection Conference and trade show. The keynote speaker will be Kevin Mitnick, the world-famous hacker who showed the security industry that terminals which are supposed to be fail-safe can be infiltrated. Several cases in the last few years involved clever gangs who succeeded in tampering with slots and poker machines, making huge illegal payoffs. Pattern recognition software was not able to block these modifications; only silly mistakes by the gang members tipped them off to casino management.

Kevin Mitnick is a social engineering sleuth of world-class reputation. In a few days, we’ll report on his work and keynote address. The rumor mill has been churning these past few weeks about the content of his presentation. We expect some intriguing revelations previously hidden by the gaming industry, or at least made to appear insignificant.

The manner by which the Dubai suspects moved about in hotel lobbies and around elevators, reminds us of how sophisticated pickpockets and other deception thieves operate when tracking a high target, be it a Japanese high-roller or a diamond jeweler attending a jewelry trade show. The bottom line is that it is difficult to appear natural or to blend-in as a regular traveler or tourist when your mind is running in a different direction.

More about the gaming security trade-show in a few days.

Bad behavior in Cairo

Cairo men

I’m mortified to remember the time I refused to shake hands with an Egyptian.

It’s a sad commentary on the state of the world when one must look at every stranger with distrustful eyes, and in some ways it defeats the whole purpose of leisure travel. Spectacular landscapes, ruins, markets, shops, and food are only the skin of a culture. Its people are its core. Around the world people are attracted to people; locals are warm and welcoming to travelers, and swell with national pride. In many countries, to refuse a gift is to insult your host. In some countries, insulting your host is provocative indeed.

Cairo vendors

After a long hot morning interviewing the Cairo police, we returned to our hotel to wash up. We then intended to visit the American Express office at the Nile Hilton, and from there, we’d hunt down an excellent Egyptian lunch at the Khan el Khalili Bazaar. Refreshed, we made our way through thick air, deafening noise, and teeming crowds to the 6th of October Bridge, which spans the Nile.

Policemen at attention stood the length of the bridge, perfectly spaced every thirty feet, rigid and regular as toy soldiers. They were armed, however, like real soldiers. I asked an important-looking officer who appeared to be supervising the formation. “Is it always like this? Are there this many officers every day?” No, President Mubarak is coming, he said. At the end of the bridge we paused and looked up to locate the Nile Hilton.

Cairo leisure

“You can’t cross the street here,” a friendly local volunteered. “If you try, the police will only stop you. Our president is coming, you see.” He was curly-headed, short, chubby, and a bit rough.

“How do we get across to the Hilton?” Bob asked.

“You must use the underpass. Come, I’ll show you.” As we turned, the entry to the underpass became obvious. We thanked the man, but he wasn’t finished with us.

“Hello,” he kept saying. “How are you? Where are you from? You like Cairo?” He offered his hand, and Bob shook it politely as the three of us walked toward the underpass.

“Lady, what’s your name?”

“Bambi,” I said, walking ahead. I smiled at him over my shoulder, hoping he’d find me friendly but in a hurry. I had no wish to offend him, but I am not fond of shaking hands with any stranger on the street.

“Hello!” he persisted. I increased my pace slightly. That turned out to be an unwise move; thoughtless and undiplomatic.

Cairo street

“You don’t want to shake hands with an Egyptian? I am your host! Do you think I’m dirty?”

“My wife has a cold,” Bob lied, “she doesn’t want you to get it.”

“Perhaps she doesn’t like Egyptians! What kind of visitors are you!”

I felt terrible by then, and regretted my rude and tactless behavior when I should have been on my best. But now I was concerned about the man’s escalating verbal assault. He was still walking with us and, as the underground passage loomed ahead, the chicken in me pecked holes in my nerves. I should have turned and apologized. Instead, I sped up.

I heard Bob behind me, trying to explain the transference of germs from hand to hand to mouth and the Cairene not getting it. As I entered the tunnel, Bob not far behind, the agitated man gave up and dropped us. I was relieved and ashamed at the same time.

Cairo hookah

Later, we unwound in a barely-lit alcove of the cave-like back of the elegant Khan El Khalili Restaurant. The front of the restaurant, called the Naguib Mahfouz Coffee Shop for the Nobel Prize-winning novelist, was all about unwinding. Customers slouched among pillows sucking on hookahs, dark coffee and sweet smoke scented the room, narrow shafts of harsh sunlight illuminated the thick swirling air, and waterpipes burbled like aquariums.

In the back it was quiet, private, and dramatically lit. Over little plates of olives, babaganoush, hummus, and flat bread, we reflected on the encounter. It could have gotten out of hand; we were lucky. But why had I behaved so badly? What had repelled me from the one-man welcome committee? Was I just too street-smart, smelling a scam? Had years of thief-patrol put me off all humanity?

Cairo cheese

No, I lacked any credible excuse. I had just washed, was on my way to eating lunch with my hands, and just plain didn’t want to shake hands. Shame on me. I felt miserable, but allowed myself to be soothed by the atmosphere and luscious meal.

Encounters with locals can offer the deepest, longest-lasting memories of a trip. But when cultures collide, sensitivity and caution must be in balance. Judgment is critical, but how can we determine what our own behavior should be, with little understanding of foreign sentiment? A majority of Americans, cocooned as we are in our huge world of a nation, have a myopian global perspective, as limited as that of an Amazonian tribesman or a Mongolian herder. Our collective ignorance of political issues stuns smaller nations, which can’t afford to know only their own business.

Our naiveté may occasionally lead to confrontations such as mine with the Egyptian. It can also foster dangerous hostility, and it allows us to walk into scams, swindles, and set-ups.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Three: Getting There—With all your Marbles

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

Bob Arno on “Lie to me”

Two pickpockets looking for a victim.
Two pickpockets looking for a victim.

I watched the first two episodes of Fox Network’s new television program Lie to Me, whose main character is loosely based on Paul Ekman, the world’s foremost expert on facial micro-expressions and how to spot when someone is lying. This is an intriguing, new subject to the majority of us. Call it a sexy science. Who wouldn’t like to immediately realize when his mate or partner is fibbing or deceiving him? And wouldn’t we like to ask our financial advisors: “have you ever swindled or cheated any of your previous customers?”

The bad guys, too, want to know how to manipulate their expressions when asked “where were you on the night of April 18?” Will this program suddenly shed light on surveillance and interrogation techniques that have previously been shrouded in mystery? It’s said that Paul Ekman is or has been working for the NSA. It’s confirmed that he’s involved in the structure of a limited program for TSA, in which screeners are supposed to detect irrational behavior in passengers that could indicate terrorist activity, signaling the need for additional and deeper screening of their luggage.

Dr. Ekman has spent a lifetime studying micro-expressions. What’s the chance Continue reading