This very cup, holding this very fine pen, sat on a desk in our room. The coffee cup was from the hotel’s restaurant. The pen is our own.
When we returned to our room, housekeeping had straightened up and the cup was gone. So was our pen. Stretching a bit, I can understand that the maid might take the cup and return it to the property’s restaurant, even though it was being used (as a pen-holder). But how could she take the pen along with it? Is she blind? Was she so rushed that she didn’t notice? Didn’t it rattle or clink as she carried the cup away?
She returned the pen eventually, before we had to ask for it.
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“I, too, was a victim of Barcelona street scams…” said more than a hundred people. And they described their own thieves, con artists, fake beggars, purse snatchers, scammers, fraudsters, pickpockets, and thugs. The page, Barcelona Scams, is riveting reading!
My great friend Terry Jones has just packed up his Barcelona life after 15 years of loving life in that great city. While he’s moved on to exciting challenges—he’s starting up FluidInfo—everything he’s acquired in Barcelona had to go. Along with about 3,000 books, he parted with his collection of Barcelona street scams. He gave them to me.
We met though thiefhunting about ten years ago. Terry describes the odd convergence of our ancestral histories here. While Bob and I go looking for thieves, Terry doesn’t make any special effort as a thiefhunter. He’s simply observant. He sees scams and cons all around him (and you).
Barcelona Street Scams
Have you been to Barcelona? Were you pickpocketed or hustled out of money? Tricked, conned, or scammed? If so, did you report it to the police? (I’m asking for survey purposes.) Take a look at Barcelona Street Scams. Add your own Barcelona street scams to this page. Just scroll down to the comment section below. And please do mention whether or not you bothered with a police report. And if so, how you were treated by the police.
Thank you for sharing your Barcelona street scams!
The lawlessness of Naples stunned us all. Even Bob and I, who have been there many, many times, were newly amazed at the reckless race of vehicles.
“They say the traffic lights are merely a suggestion,” our Roman driver laughed as he pulled to an abrupt halt. “Here we are.”
We had only a morning to shoot the scene and, as we hadn’t made an appointment with the con men, we’d need luck as well as efficiency. Would they be working? Would we find them on the corners we know of? Would there be any ships in port, full of potential suckers? Bob and I felt the pressure. We’d brought a network news crew all the way to Naples with no certainty whatsoever.
By 9:00 a.m. we were rigged and ready. Bob directed our driver to park at the ferry terminal, where hydrofoils depart for Capri. A small cruise ship was just tying up. That was a good sign.
I banished Bob to the wrong side of the street. Since we had brazenly filmed here several months before, it was possible they’d recognize him. No visible video cameras, we specified, or they’d never offer the sale. We must all be extremely cautious because we don’t know how an angry Napolitano crook might react. Neither do we know if any of the others loitering on the corner are their thugs. What we do know about is the proliferation of mafia gangs in Naples, their turf wars, and their violence.
From the maritime terminal parking lot, we observed the opposite side of the street with binoculars. A large news kiosk hulked on the corner, open for business as usual.
ABC 20/20’s investigative reporter Arnold Diaz and I crossed to the corner where we hoped to find our prey, who’d hope to prey on us. The rest of the crew trailed us at a distance. First we paused at the news kiosk. With hundreds of magazines on display, it would be good for at least ten minutes, time in which we could scrutinize the characters who hung around. Most were selling knock-off watches and showed their wares eagerly.
I noticed two scooters parked on the sidewalk. Both had roomy, lockable storage bins perched on the back. Aha! These, I knew, were where the con men kept their props. Another good sign. Of course, scooters are everywhere in Naples; these could belong to anyone.
Arnold and I moved halfway down the block and examined a shop window full of watches. Our corner seemed quiet. Other than fake Rolexes and cheap leather jackets, there were no deals to be had. Perhaps it was too early. We ambled back toward the magazine stand, wishing for a proposition.
“Cellphone?” A middle-aged man held out a shiny new-model Nokia. “Try! Call your home. I sell cheap.”
“Really? I can try it?” Arnold looked around to be sure the camera crew was in position. “How do I call America?”
“I don’t know, better call Italy,” the man said.
“I don’t know anyone in Italy,” Arnold said. “But it works? I believe you.”
After a little negotiation we settled on a price. $200 for two cellphones. “We can call each other, honey!” I said to Arnold, as he counted out cash. He counted slowly, giving Glenn Ruppel, our segment producer, and Jill Goldstein, our hidden camera expert, time to move into position to catch the switch. The two looked so completely innocent, standing there against a shop window, not ten feet from us. Glenn’s eyes roved everywhere as he pretended to be in an intense conversation on his cellphone. Jill seemed to be bored waiting for him. She looked down at her sneaker, turning her foot a bit as if examining the shoe. In fact, Jill was not looking at her shoe. She was looking into a hole cut in the top of her fanny pack, in which she had a video monitor. Jill had hidden button-sized cameras in the side of her clothing, in order to face away from the action. With the monitor, she could check that she was positioned correctly. Bob was across the street, watching the same scene he’d seen so many times before.
The salesman put the two phones in a box and looked around for his colleague, who came trotting over with transformers. They added these to the box, closed it, and put the box in a translucent plastic shopping bag. The salesman tied a tight knot in the bag.
Arnold handed over the money.
“Have you visited the castle?” the salesman asked, and pointed across the street to the thirteenth century Castel Nuovo. His English wasn’t too good, but he got his point across. He pointed, and our eyes couldn’t help but follow his broad gesture. In that instant, we knew, he and his accomplice swapped bags.
“Did they get it?” Arnold asked me. I glanced over at Glenn, still rapt in his phony phone conversation. He waggled one hand. What does that mean?! Sort of? A little? Don’t know? What to do now? We couldn’t very well back up and replay the scene. Arnold took the knotted bag and the deal was done. There was no hand-shaking.
Grinning, Arnold immediately began to untie the bag. The salesman and his colleague, watching warily, hurried away. Arnold tore open the box and looked inside. A water bottle. No cellphones.
“Hey!” he shouted. “Come back! Stop!”
The two men jumped onto their scooters and roared off into the crazy Naples traffic.
The five of us reconvened.
“Did you get it?” Arnold asked eagerly.
“I don’t know, we’re not sure.” Jill and Glenn said.
“Why don’t we try to interview a police officer,” Bob suggested. “They’re all around us. Let’s see how they react when we show them the water bottle.”
“Good idea,” Arnold said.
We walked across the street to the passenger ship terminal, where we thought there might be a chance of finding an officer who spoke a little English. No luck, but with Bob’s mixture of languages and the water bottle in the box as evidence, they understood perfectly.
“Allora,” the officer said, and threw up his hands. It was the all-purpose Italian expression that here, now, meant: idiots! you get what you pay for!
Our friend Russell, a magician, works a considerable amount of time each year in Asia. A streetwise New Yorker, he knows pretty much all the tricks played from the East Coast to the Far East.
Russell was in Bali recently, between jobs. He was on a bus crowded with tourists when traffic ground to a halt. The morning was sweltering. Windows were open. Occasional clouds of dust wafted in, more welcome than rain, which would force the closing of windows and bring the interior humidity to Beverly Hills spa levels.
As traffic slowed, then stopped, a raging hoard of pleading faces surrounded the bus. Vendors reached up to the open windows offering their wares. Wood carvings, silver jewelry, and stamped batik sarongs danced in the windows like props in a puppet show. Vendors had only desperate moments to tempt these tourists before they and their dollars vanished down the road.
Always a sucker for souvenirs, Russell scrutinized the merchants, looking for something new. He was not disappointed. He noticed an intricately carved something glowing in the sunlight as its hawker flourished it. The expert salesman caught Russell’s interest and pushed his way near. He proffered his wares for inspection. It was a hollow piece of bone—cow or sheep, Russell guessed—carved with delicate figures in classic Indonesian poses. So thin, it was, the light shone through the bone in warm amber tones.
“Twenty dollar,” the vendor said, scratching a long dark scar on his neck.
“I’ll give you five,” said Russell.
“Ten.”
“Okay, ten.” Russell reached for his wallet and took out an American ten while the vendor wrapped the bone and passed it through the window.
The bus began to move and the vendors scattered reluctantly, some trotting alongside the bus for another hopeful moment. Soon the bus picked up speed and the locals were left in the dust.
Pleased with his find, Russell unrolled his carving from its plastic bag. He stared at it.
It had looked so much finer a moment ago. Now, the blocky figures hacked into the bone felt sharp against his fingers. The delicate details were gone. He held it up to the light. No glow.
Cheated!, Russell thought. They got me, a world-wise New Yorker. He rewrapped his booby prize and looked out at the passing lime-green terraced rice fields, the tall spirit houses, and offerings to the gods placed in the roadside gutters with care.
We ran into Russell in Bali as someone else might bump into a coworker at the grocery store. Together, we strolled along the waterfront of Cape Sari and through an open-air market. Fat pigs and goats lay suckling their broods beside stacks of bamboo furniture, while chickens stood waiting for sale, one to a bell-shaped woven basket. Souvenir t-shirts hung limply above varnished seashells and carved Buddha heads. Postcards outnumbered food items. Just a few years before, we remembered, only eggs and cloth were sold here. As we browsed and wandered, Russell told us about his morning rip-off and, laughing, promised to show us his white elephant.
“Shit! There’s the guy!” Russell pointed and, there, unbelievably, was the man with the scar on his neck, offering the same beautiful piece of carved bone. The three of us watched with fascination as the man made a sale, as he pulled a plastic bag out of his cloth satchel and adroitly swapped artifacts.
It was the classic bait-and-switch, expertly performed. Russell grinned, not at all displeased at having been duped this way.
“He’s a magician!” he said. “Did you see how he used misdirection? Fucking great!”
For a highly skilled young street performer, Russell has been known to toss ten bucks into a hat, and that’s all he’d paid this con man earlier. But he wasn’t quite satisfied.
He strode up to the shyster who, of course, didn’t recognize him at all.
“How much?” Russell asked, and the two repeated their earlier negotiations. Bob and I watched from a distance.
“You don’t have to wrap it,” Russell said, when they’d agreed on a price.
The vendor’s face fell. “Yes, must wrap!”
“No. Besides, I want this one.” Russell held onto the fine sample.
“And the guy started to panic,” Russell told us later, with absolute glee. “And behind me, another vendor, a woman, began to laugh and point at us. You could tell she was happy to see this guy getting caught.” Russell was laughing so hard he could hardly talk. Now he flourished the fine bone carving as the vendor had, triumphant. The sun was low and glowed through the delicate design of the salesman’s floor sample.
“I’m gonna put them side by side on a shelf,” he told us, “one beautiful, one crude, and a story to go with them.”
[This Bait-and-Switch series started here. More in the next post.]
Our first clear capture of the actual swap occurred on a sidewalk. The partners were running after their customer, afraid they’d lost the sale. They did the switch behind him, right out in the open. It’s beautiful in slow motion, like world-class magic. You see the “magician’s assistant” hand over one sack, turn, and tuck an identical one under his jacket.
When the sale had been concluded, Bob told the victim he’d just been swindled. The man didn’t think twice. He turned and bolted down the street, caught the con men, and got his money back, no questions asked.
In later visits to Naples, as our equipment improved, we used tiny hidden cameras with remote controls. This allowed us to get the ultimate exposés, including the scenes we helped capture for ABC 20/20.
Eventually, we were introduced to a trio of swap-thieves. I was waiting on a corner with Luciano-the-tram-thief while Bob fetched a translator. He was gone forever, it seemed. Meanwhile, it was my job to entertain Luciano and keep him from disappearing, from going back to work. We tried talking, but both of us were frustrated.
“Pacco,” Luciano said, pointing toward Bait-and-Switch-Central where a few men offered video cameras and cellphones to innocent but greedy foreigners. He waved them over. I tensed, wondering if they’d recognize me, worried about what Luciano was telling them about us. These were mobsters, intimidating men impervious to laws. “Pacco,” Luciano said again, indicating the three men who each had an electronic item in his hand, and I understood that pacco, Italian for package, was the slang term for their swindle. Also, that they all spoke rudimentary English.
“I am Davide,” one of the pacchi said, “and my friend is Guiddo and he is Giandamo.” I was obliged to shake their hands.
“Amigos, four years,” I told them, patting Luciano’s arm. Luciano said something in Napolitano and they all nodded. The pacchi told me that they “change” packages. I said I know, they sell water, or salt. They laughed. I was dizzy with conflicting emotions: high on being “inside” this fraternity of impermeable criminals, and full of fear and revulsion at the same time. With a jovial facade, I took a camera bag from one of them and made a show of tugging a zipper on it, as if it couldn’t be opened. They laughed again, knowing I was referring to the trick of gluing or melting zippers to delay the discovery of the scam.
We struggled with conversation until a few tourists wandered over and the pacchi pounced, pitching their wares. I got instant sweat in my armpits and a heartbeat in my throat. They caught my eye and I gave a barely perceptible nod. Inside, I was petrified. They carried on, eyes flicking back to see that I wouldn’t interfere with their scam. I couldn’t believe they let me stay in the vicinity. One piercing look and I would have fled.
Their quarry eventually decided against the purchase and walked away. The pacchi waited an instant, then ran after the mark making the switch without cover, in front of my watching eyes, and calling behind the mark: “Papa, papa,” hoping now to make the sale at any ridiculous price.
Bob returned just then with an aura of urgency that dominated my attention; the pacchi scene faded out like a movie transition. Officially introduced now, it’s unlikely we’ll be able to film the Naples switcheroo again.
What astounds us most about Naples’ bait-and-switch game is not the fact that it occurs right out in the open in full view of surrounding residents and businesses. Nor is it the perpetuation, the reliability of finding these guys on the same corner, year after year. Nor is it the fact that they haven’t been bashed up by a returning pack of angry victims.
No, it’s that the crime is committed smack under the noses of Naples’ law enforcement agencies. It is, apparently, tolerated, at the least.
The primary location of bait-and-switch activity is directly across the street from the city’s maritime terminal. Visiting cruise ship passengers congregate in the area, and must traverse the corner to walk anywhere. They usually pause there, either gathering the nerve to cross the wild traffic, or recovering from just having done so. Other people are in the area to catch ferries to Capri, Sorrento, or Ischia. There on Via Cristoforo Colombo, tourists and, presumably others, are scrutinized by Marine Police sentries. Naples’ City Police patrol by car and, in packs of five, on foot. There is also the Falchi Squad, the civilian-dressed motorcycle cops who look for “micro-crime.” All these, and the republic’s military force, are usually present on this intersection.
Yet, with all but a nod and a wink, the fearless mobsters carry on.
Your greed + a deal too good to pass up = bait and switch:
Buy-a-Brick
“Pssssst. Come ’ere. A brand new video camera with flip-out screen. In the box. $250. Here, have a look, try it out. Look, here’s the box, and all the accessories. Battery, a/c adapter, microphone. Only $225? Mama mia! Okay, it’s yours! Here, we’ll put it in the box for you, see? And a bag so you can carry it easily. Okay, thank you very much. Here’s your bag.”
You saw him put the camera in the box. You saw him put the box in the bag. So how did you end up with a sack of salt?
A better question: What were you doing trying to buy a thousand-dollar video camera on a street corner? What were you thinking?
Yes, the seller looked like a decent man, he seemed okay. But that wasn’t his son with him, it was his partner; and their performance together is as precise as a tango. Not only that, there are four or five teams per corner in the hottest areas, competing with such subtlety you’d never suspect they’re running a scam. After all, if they let on, you’re not likely to buy from any of them.
Bait and switch
As usual, observation tells the story. The swindler approaches you with the camera and, once you take it in your hands, he summons his partner, who brings a plastic shopping bag through which you can see a box. The box is opened for you and you see that it contains the promised accessories.
How can you go wrong? You’ll take it! You place the camera in the box yourself, tuck in the flap. You dig for your cash, which you cleverly placed in a pouch beneath your shirt, or in a money belt, or in your sock. You offer the money and take the bag. You even shake hands. What a deal. What a steal!
What you never noticed was the critical switch. You were intentionally distracted for an eyeblink, while the “son” passed by with an identical box in an identical bag. The bags were swapped. It’s the classic bait and switch.
You might think it difficult to fall for a scam like this one, but it happens many times a day on a certain corner in Naples. Ship officers and crewmen are primary targets because the con men know their ships depart shortly after the purchase and it’s unlikely they’ll return. Ordinary tourists are also easily tempted.
Bob and I first observed this trick in 1994, and have watched it develop over the years to include cellphones. In the beginning we were afraid to film it. From pickpocketing and bag-snatching-by-motor scooter to extortion and murder, all crime in Naples is said to be mob-related. The Camorra, Naples’ mafia, is made up of some 80 clans and thousands of members who operate in the city. Not that Bob and I knew that when we began our audacious stake-out of these grandfatherly crooks. But the vague knowledge we had was intimidating enough for a couple of lightweights. If you want to infiltrate the bad guys, you better know what you’re doing.
Eventually we began to film from across the street, and then to acquire bits and pieces up close with an exposed camera held casually. After all, tourists carry cameras and shoot the sights, so ours wouldn’t be incongruous. The following year we were more brazen, and carried a small digital video camera hidden in a shopping bag with a hole cut for its lens. This worked fairly well, though we were nervous as a thief in the act. It was this setup that got us our first clear footage of what we’d seen with our eyes so many times: the switch.
The move is simplicity itself; its timing perfection. The salesman tries to back up to a corner of a building, usually a magazine kiosk or a phone booth, anything to shield the substitution. That allows him to lower his hand and the bag while his unseen partner does the swap.
Our first clear capture of the actual swap occurred on a sidewalk.
I have no idea what this thing is. It’s on the floor in the carpet, in front of a window. About an inch and a half across, no screws in the holes that look like screwholes. I saw only one of them. With quite a bit of force, the rubbery center part can be depressed.
Where were we? Somewhere in England. In a hotel, of course. I forgot to ask the front desk staff what the thing might anchor or support.
There goes our iPad. Swallowed by the security conveyor belt, immediately under the prominent sign that says “The tray stays until it is emptied.” After many uses, I came to
trust that sign.
I didn’t at first. I’d grab and hold the tray before it got to the dangerous end-of-the-line, and fight the force of it’s mechanized trajectory. Because I knew: at the end of the belt, the tray drops swiftly to a lower level and is carried back to the security officers and then on to line’s starting point, where passengers take an empty tray.
At some point I noticed all the stuff mounted above the end of the conveyor belt. There’s a video camera, a mirror, and some sort of sensors. I tested the tray-trap—warily, I left a jacket inside. The tray waited at the end of the line until I removed the jacket. Huh.
I became complacent. Next time, I didn’t pick up my jacket from the blue-bottomed tray until I had my computer re-stashed. I let my belt lie while I grabbed my mini-toothpaste.
And when Bob’s iPad sailed through with it’s light gray cover, I kept an eye on it but didn’t fetch it.
Bob takes a long time to get through security. He travels with his MacBook Pro, MacBook Air, iPad, video camera, and six or seven hard drives. (Gotta be productive on the road…) We have a strategy: I whiz through and pack up my stuff in 45 seconds or so, then keep an eye on his stuff while he’s spreading out equipment in multiple trays and taking off his belt.
Luckily, I saw the machinery swallow his iPad. If I hadn’t have noticed, it could have been forgotten in the confusion (and rush).
“Stop, thief!” Or no. I said something else. “Our iPad’s been eaten!”
“Would have made a nice little present for the security officers,” Bob said.
We could easily have walked away from it. I wonder how many people do? This security check point is at Stockholm’s Arlanda Airport. London Heathrow has the same setup. I’ve seen it in other airports, too, but I can’t remember where. Copenhagen? Munich?
Our hotel room in Paris had these gorgeous bathroom doors. Each door is made of one large plate of thick translucent glass in a wood frame. Bronze crossbars float above the glass without touching it, and there’s a little bronze ball of a handle on the inside. The doors are eight feet tall.
But what’s that little wire on the back of the door? It comes out of nowhere, emerging from the wall, loops a little, and connects to the door. I had to stand on the tub and stretch to take a photo of the top surface of the door. I thought I’d find a sensor for the lights, or trailing wires, or some clue. Nothing.
Still curious at checkout time, I asked the front desk staff who, of course, didn’t know. But they didn’t leave it there. They found a manager who explained.