In Naples, Italy, media reports concerning our upcoming National Geographic pickpocket documentary have stirred up serious controversy. A large number of citizens have become upset, despite not having seen the
Thieves find us, continued. We’re not looking for pickpockets; just busy filming pickup shots on the bus for the documentary, when known thieves Marc and Andy board the bus with
Thiefhunting, Day One, continued. As we synchronize our thiefhunting plans with the film crew, I’m newly appreciative of Michele, our London-based sound recordist, who is from this city. He’s a
The beautiful Post Oak Hotel in Houston has perfectly executed every detail from lobby to rooms, despite the incessant noise from the 610 freeway. Can’t imagine the sound level if I were lower than the 18th floor.
The shower is perfect. Lovely products, excellent hardware, beautiful marble mosaic floor. And note the city-view window!
But what is that little shelf way down at ankle level?
A classic pickpocket maneuver in St. Petersburg, Russia, choreographed by a team and a spotter. Takes place within the tight confines of a cramped convenience store on Nevsky Prospekt.
Puglia, Calabria, and a little of Basilicata regions in the very south of Italy, explored on a leisurely car trip. Wonderful, unique, and mostly crowd-free, I say visit NOW before big-travel discovers (and ruins) the region.
Scottevest jacket road-tested and reviewed by Thiefhunters Bambi Vincent and Bob Arno. Bonus: Scottevest is a great carry-on solution for flights with limited carry-on.
The Aescher Restaurant is a challenge to reach, but what an experience! A glorious hike and cable car journey to a magical destination. Watch the video
TripAdvisor rejected my review of a B&B in the south of Italy. I shouldn’t have cared, but I did. I had taken the time to advise other travelers about a property that fraudulently promises attributes it does not have or offer. My review of Residenza il Barone in Tropea, Italy, is now posted on this blog almost exactly as uploaded to TripAdvisor, with photos. It’s also posted in a popup here on Hotels.com, the platform on which I booked our stay.
Why won’t TripAdvisor post my review?
Yes, I do care. I want to know what is objectionable about my review. What invalidates it? The replies I have received from TripAdvisor are a baffling series of robot responses that have nothing to do with my review.
We cannot publish your contribution as it does not meet our review guidelines. Please only provide reviews based on substantial experiences you’ve had while traveling and be sure to include enough detail in your review that other travelers will find your advice helpful.
TripAdvisor, July 23, 2019
Wait. I stayed three nights in this place! I wrote substantial things about it! Before I realized I was communicating with AI (artificial intelligence; or artificial idiot), I wrote asking:
Why should Residenza il Barone be allowed to falsely advertise and book an accommodation on TripAdvisor? They claim, but do not have: • A balcony. • Air conditioning • Toiletries.
Thiefhunter to TripAdvisor, July 23, 2019
Then, after another series of nonsensical emails about departments and forwarding and… just look at these, all in different emails:
“Your request to TripAdvisor has been received…”
“You replied to a TripAdvisor address that does not accept incoming e-mail…”
“Please confirm that your received an email from TripAdvisor confirming you that you successfully submitted a review…”
“We are unable to locate the review in question…
“We are not exactly sure which review you are pertaining to…”
Residenza il Barone on the TripAdvisor site. Let’s click View Deal.
I finally got more emails that vaguely attempted actual reasons; however, they do not pertain to my situation:
“We do not allow reviews containing second-hand information, rumors, or quotations from other sources. For this reason, we regret to inform you that your review cannot be published at this time…”
“We do not post reviews that is not first hand experience…”
To select my hotel in Tropea, Italy, I researched on TripAdvisor. When I found Residenza il Barone, I clicked the View Deal link. I was transported to Hotels.com, which offered only an “apartment” and listed its attributes, including balcony, bidet, air conditioning, breakfast available, and free toiletries. Residenza il Barone is a B&B; it was not clear to me that I was being shown a property that is not, in fact, a B&B.
I booked the “apartment,” understanding that it was in a separate building. However, it did not have a balcony, functioning air conditioning, bidet, breakfast, or toiletries (not even a bar of soap).
No. This place does not have functioning air conditioning, bidet, free toiletries, or balcony (which is claimed on another page).
Whyyyyyyy should I care about this? The trip is over. We enjoyed Tropea, if not the accommodation. Yet, I continued to attempt contact with a responsible human at TripAdvisor. Finally, from TripAdvisor’s “content integrity department”:
We use an automated filtering system that pulls aside reviews that may require special attention or which are flagged as possibly violating our review guidelines. It appears that your review was flagged by this system because it doesn’t comply with our submission guidelines. As a result, I cannot publish your review — and because our process is proprietary to our business, unfortunately I can’t share any additional details about why your review was filtered.
TripAdvisor Content Integrity, August 1, 2019
TripAdvisor continued to shower me with emails containing useful and relevant (haha) reasons for the rejection of my review:
B&B Residenza il Barone sells a sub-par apartment at another location.
“Your review does not meet the guidelines, with that being said, we cannot publish the review…”
“In order to provide useful and relevant advice for travelers, we do not allow reviews containing second-hand information, rumors, or quotations from other sources…”
“We do not allow reviews that do not detail a substantial personal experience. As your review does not include any first-hand experiences about the facilities or services of the establishment, we are unable to publish it at this time…”
Whaaaaat? In the end, TripAdvisor advised me that “Your case is being handled by our highly-specialized team…” and “I’m afraid I can’t share information about our investigation process or the automated filters which aid us”.
Needless to say, my frustration had built too much to drop this without learning what triggered the rejection. I tried a phone call. Even that resulted in irrelevant robotic replies. Perhaps I’ll get a call back from a supervisor. If so, I’ll update this report.
Finally, clarification!
Piazza Tre Fontane. Residenza il Barone’s apartment is above the restaurant umbrella, at top center, on the second and third floors.
An eleventh-hour phone call from a supervisor, an actual human one, shed some light. My review used the word apartment and I had put that word in quotation marks. That, believe it or not, was the whole problem.
Apparently, an accommodation called an “apartment” belongs in TripAdvisor’s “Vacation Rentals” section and is kicked out of the “Hotels” section. Obviously though, I want it attached to the hotel (or B&B) that sold me the apartment, in order to advise future travelers.
And, my use of quotation marks signified to the moderators (I say robots, they say humans) that my review includes hearsay.
The supervisor suggested that I resubmit my review simply describing it as a room. Hmmm, that’s tricky, considering that it is precisely the “apartment” that I mean to warn others about. I have tried. I submitted a review today without any quotation marks, and without the word “apartment” (except for one instance I missed!). We shall see if TripAdvisor accepts it. If so, I will link to it.
9/6/19 Update
I sanitized my review and submitted it four more times. (I had missed an instance of the word apartment in one, and some quotation marks in another. In my final submission, I took the content-integrity supervisor’s advice and moved a different paragraph to the top “to trick the filters.” This last one took several days longer than usual to be rejected but, sure enough, it was, for the same old reason:
We noticed that your review for Residenza il Barone may not be submitted to the correct listing on TripAdvisor. A review must relate directly to the business to which it is submitted.
I give up. Especially in light of today’s BBC article, TripAdvisor defends itself in fake reviews row. “…in the case of one hotel in Jordan, TripAdvisor subsequently removed 730 of its five-star reviews.” In other words, TripAdvisor let 730 fake reviews pass through its brilliant AI filters. What chance does my legitimate review have if TripAdvisor’s artificial intelligence determines that mine is fraudulent? “We have fraud detection tools that are far more sophisticated…” said a UK based TripAdvisor official. Clearly, TripAdvisor needs some human oversight with the ability to bypass its filters.
Ahhh, Tropea! that’s what all the Italians said when they heard that beach town would be the last stop on our journey through the sole of Italy. So beautiful!
The quaint town is high above the beach.
It sure is. So popular is Tropea that the B&B I wanted to stay in was fully booked six weeks before our visit. This is the story of a “sister property” switch, a mean step-sister that does not live up to her sterling siblings, and false claims made by the property owner. There’s also a TripAdvisor mystery, which I’ll save for another post.
Bottom line first: when you go to book a room at Residenza Il Barone in Tropea, don’t be fooled into booking the “apartment”, as I was. Let me tell you about the apartment. Its location is excellent, over a restaurant at Piazza Tre Fontane, a few blocks away from the advertised location. You unlock a heavy door and ascend 14 steep stairs. This brings you into a drab and charmless room with adequate furniture: a dining table and chairs, a sofa, and a sideboard. There’s a mini-kitchen, too, with fridge, sink, and stove.
To use the air-conditioner, you must leave the tall door open a good six inches, letting hot air in.
Poor lighting: In all this space, there is ONE lightbulb. The lamp, hanging over the table, was barely enough for me to do my paperwork.
This is a balcony? Not much wider than one shoe.
No Air conditioning: The apartment claims to have air conditioning. And yes, it had a portable unit on wheels standing in the room, with an extension cord nearby. (See my photo.) It was 85° (see photo), so we turned it on. Cool air came out the front; hot air came out the large exhaust hose, which was loose on the apartment floor—inside! We went to visit the owner, Roberto. Yes, he said, you have to open the door. So we stuck the wide exhaust hose out the door, leaving the tall door open a good six inches—through which came plenty of heat. In actuality: the apartment does NOT have functional air-conditioning.
No Balcony: The apartment claims to have a balcony. It does not. It has a four-inch ledge. (See photo.)
No toiletries: The apartment claims to have “free toiletries.” It does not. Not even a single bar of soap.
14 steep and narrow stairs up to the bed. Do you get up at night? Bathroom’s downstairs!
Climb up to bed: The bed is up a very narrow spiral staircase. (See photos.) There are 14 stairs, each 15” wide. If you are anything larger than slim, if you are elderly, if you have the slightest problem with stairs, you will not make it up. You cannot bring a suitcase upstairs. In fact, it’s difficult to carry anything up the tight stairs. Think about this if you usually get up during the night. The bathroom is downstairs.
Hot sleep: There is no air conditioning upstairs. (Not that there is any downstairs, either…)
Top view of stairs. Imagine it at night.
No breakfast: This is not a B&B. There is no breakfast.
Residenza Il Barone gets consistently good reviews. Watch out if you are routed to this B&B’s apartment as an alternative. It’s not in the same league and is sold with false claims.
Even more strange is TripAdvisor’s response to my review. I’ll write about that next.
It was really hot upstairs. 86°F by our digital thermometer. No air conditioning in the bedroom (not that there’s any downstairs, either.)
