The flower gift lift—Part 3 of 3

All these photos are framegrabs from video; not very high-resolution. Here the victim watches as the thief, in front of him (in a gray-striped shirt) puts her hand in his pocket. In the background, another Clavelera (in gray sweater) conducts another theft.
All these photos are framegrabs from video; not very high-resolution. Here the victim watches as the thief, in front of him (in a gray-striped shirt) puts her hand in his pocket. In the background, another Clavelera (in gray sweater) conducts another theft.

The Offer of a Flower is a Foil for Filching

Palma de Mallorca, Spain— Bob and I trailed a trio of young women through Palma’s shopping district. Working separately but near each other, they halfheartedly approached a seemingly random selection of meandering tourists. Most ignored the women’s overtures, but one amiable couple paused with interest.

Bob filmed the scene and I alternated between watching the scam and watching Bob’s back. He was balancing a huge camera on his shoulder and I carried the ponderous tripod and brick-like battery. Neither of us could hear the exchange, if there was one, but the con artist must have made her desires clear. The male tourist had his wallet out, then replaced it in his front shorts pocket. Bob and I could see the pocket from where we stood, behind him. As we watched (and filmed), the con woman reached across the man and put her hand into his pocket! She made no particular effort to disguise her move, and the man reacted not at all. How brazen she was, and how trusting was he. How well she read him.

Bad photo, but I like the action.
Bad photo, but I like the action.
Remember this face.
Remember this face.

Suddenly, I was roughly pushed. I had failed to notice that one of the thief’s partners had observed our camera focused on her teammate. She raised her hand to push away the camera and I blocked her with my arm. Her fist crashed down on my wrist, breaking my stainless-steel watchband.

“No photo!” she shouted.

Now Bob swung around and looked at the woman through his lens.

“No photo!” she yelled again, and ineffectively waved a tissue at the camera. Then she swiveled, bent, and rose in one fluid motion, and hefted a massive rock. In a classic pitcher’s posture—or was she about to throw like a girl?—she aimed for the camera lens. A frame captured from the video makes a lovely portrait of her, rock poised in one hand, dainty bouquet of carnations in the other.

Wound up and ready to smash our camera, she bared her teeth and raised one foot.

“Hey-hey-hey!” commanded a male voice behind us, or something to that effect in the woman’s language. A cloud of dust rose and the earth shook as her boulder plunked to the ground.

With a sneer, the would-be destroyer turned and rejoined her companions, who had just finished their scam. Bob and I caught up with the victims.

“First they pretended to give us the flower,” the woman said cheerily, “but then they asked for one peseta.” She and her husband were both smiling, amused by the bold stunt and pleased to be interviewed.

“When I gave her some money, she gave it back,” the husband cut in. “She said no-no-no. And she put her hand in my pocket and the hand came out. I only lost 400 pesetas.”

That explained their jovial mood.

The Massies, British tourists, happily fall for the scam.
The Massies, British tourists, happily fall for the scam.

Palma de Mallorca has long been a favorite holiday destination for Germans and Swedes, and for Europeans in general. Many British retire to Mallorca, or have second homes there. Ferries bring daytrippers from mainland Spain, and cruise ships regularly dump sightseers by the thousands to bask in this balmy Spanish paradise. Its beaches and nightclubs are a perennial draw, and have been long before the spotlight hit Ibiza. Low-lying criminals, too, are attracted to Palma’s easy-going lifestyle and laid-back law enforcement.

“Claveleras, that’s all we do!” one of Palma’s police officers told us in exasperation. Clavel means carnation; claveleras are the thieves who use them. The police officer had stopped us from filming an incident at the claveleras’ request.

Bob's filming brazenly, from over his head. The thieves jump at the camera, then threaten me. The Massies look on, baffled and unaware that the women are thieves.
Bob's filming brazenly, from over his head. The thieves jump at the camera, then threaten me. The Massies look on, baffled and unaware that the women are thieves.

“Why do you protect them?” I asked the cop. “They’ve been here for years!”

“It’s not possible to arrest them,” the officer said. “They only took 200 euros. It’s not enough. They must take 300.”

“But they’ve been doing this for years! It’s ruining Palma’s reputation.”

“Yes. I know all of them. Their names, their addresses.”

“Then why don’t you let a tourist,” Bob said, “like me, put 400 euros in his pocket, let them take it, and then you can arrest them.”

The conversation circled unsatisfactorily, revealing firewalls between politicians, law enforcement, journalists, tourist bureau, and the unfortunate tourists. We, like the police, threw up our hands.

After all the commotion we cause, the women snatch the carnation away from the Massies.
After all the commotion we cause, the women snatch the carnation away from the Massies.

We met Douglas and Evelyn Massie outside the fortress, yet another pair of British victims. Their nemesis was a young woman, perhaps in her 30s, who wore track pants and a jacket—an updated wardrobe.

“Would you like to go to the police station?” we asked them. “You won’t get your money back, but a police report might help you with a claim to your insurance company and we’ll translate for you.”

Another clavelera thief who doesn't like her picture taken.
Another clavelera thief who doesn't like her picture taken.

At the police station we were perfunctorily handed a poorly-photocopied theft report form in English. Heading the list of common M.O.s was “woman with carnation.” The Massies duly Xed the box while Bob and I marveled at a system that could officially acknowledge and simultaneously condone such activities. After all, we’d observed this swindle for ten years: same women, same technique, same locations.

A tattered photo album was put before the Massies without comment. Page after page of female mug shots stared up from under plastic. There was the grandmother gang, and there a pair of tall sisters we’d watched. There was the Massies’ snaggle-toothed tormentor and there, grinning wryly, was our infamous rock thrower.

Our rock-thrower's mugshot is at the upper right.
Our rock-thrower's mugshot is at the upper right.

The Massies huddled judiciously over their theft report and laboriously printed out in block letters a story that would likely never be read.

But their tale will be told—by the Massies and by thousands of people who have had the good fortune to visit Palma. The story begins: There was an old woman, who gave me a flower…

This is Part 3 of The Flower Gift Lift. Read Part 1   —    Part 2

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Seven: Scams—By the Devious Strategist

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

The flower gift lift—Part 2 of 3

The claveleras use whatever aggression is required to give their flower gifts.
There's a victim for every thief. Two claveleras have their backs to the camera.
There\’s a victim for every thief. Two claveleras have their backs to the camera.

Palma de Mallorca, Spain— Thirty to forty women practice this form of filching every day in Palma. They linger where the tourists are: around Palacio Almudiana in particular, and in the small cobblestone streets around Plaza Mayor. The women perform one-on-one, but they work in groups. We see them walk “to work” in gangs of six or seven, gossiping merrily along the way. As they approach their territory, they don their “uniforms,” tying dark aprons around their waists, scarves on their heads. Many are younger women, in their 30s, 40s, and 50s. The youngest eschew the scarves and, instead of aprons, tie jackets around their waists, keeping the pockets available.

At Palacio Almudiana, we planted ourselves at the end of an elevated walkway to the Moorish fortress. We had a JVC professional video camera on a tripod that day—a huge, heavy thing—and with its long fine lens we could film close-ups unnoticed at a distance.

From around a corner at the far end of the stone walkway appeared a group of six men—German tourists, we later learned. Happily oblivious, they had just toured the fortress. As they turned into the otherwise empty walkway, five women from the morning babushka brigade rushed after them, literally running, with heavy, effortful steps. The eldest woman found a victim first, grabbing the arm of one of the men and roughly poking a flower into his shirt. As she began her swindle, her colleagues, all four of them, attached themselves to four others of the men. In a jolly, holiday mood, the men allowed the women’s aggressive physical appeal without suspicion.

Examining their wallets, the men tote up the damage.
Examining their wallets, the men tote up the damage.

It only took about two minutes. One by one the men broke free, some wearing red carnations, some not. As they sauntered towards us on the walkway, folding and replacing their wallets, the five women regrouped behind them and disappeared around the far corner. Bob stopped three of the Germans.

“Did you lose any money?” he asked, without explaining what we’d just witnessed.

“And why would we?” one of the men challenged.

“I saw you with some thieves,” Bob said. “Count your money.”

All three brought forth their wallets and checked their contents.

“Fifteen thousand pesetas—gone!” one of them shouted. That was about U.S. $85 at the time.

“They got twenty-five thousand from me,” said another, “and now I realize how. She said she wanted a peseta and I tried to give it to her. But she returned it and now my money is gone.”

“I was pinching the wallet like so,” the third man explained smugly. “She wanted to get into the wallet, but I didn’t let go. I have all my money.”

The claveleras use whatever aggression is required to give their flower gifts.
The claveleras use whatever aggression is required to give their flower gifts.

We filmed numerous encounters by this gang and by others, in this location and around the town, on this day and over the course of ten years. Without speaking to each victim, it’s impossible to state the percentage of these thieves’ success. Even the victims aren’t always certain whether or not a few bills have been taken, or how much money they started with. Only the thieves know for sure. Clearly, it’s a worthwhile game for them.

In one brilliant piece of footage, several women can be seen earnestly engaged in their one-on-one scams. We pan from one encounter to another, close up. One of the women is seen “closing her deal,” pushing her left fistful of flowers against her opponent’s wallet. As she steps back, apparently satisfied, she loses her grip and money flutters to the ground.

The victim and thief both notice, one puzzled, the other disgusted.

In another scene, an Asian visitor smiles delightedly when a bright red carnation is tucked into his shirt pocket. The old woman, dressed in black from head to toe, raises one finger. One peseta, she requests. The tourist withdraws his wallet and offers a bill, still smiling. Taking the money, the woman raises her finger again, then returns the bill. As the Asian tourist replaces his money, the thief moves in on his wallet and a subtle battle ensues. The man’s expression begins to shift from pleasure to perplexity, then consternation. The woman, defeated, snatches back the flower and moves on.

This is Part 2 of The Flower Gift Lift. Read Part 1 — Read Part 3

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Seven: Scams—By the Devious Strategist

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

The flower gift lift

Pickpockets with flowers
Pickpockets with flowers; Claveleras are thieves with flowers.
Claveleras are thieves with flowers.

Pickpockets with flowers

Palma de Mallorca, Spain— She looks like your grandmother—possibly even your great-grandmother. With a gap-toothed smile, she offers you a single red carnation. Wordlessly, she pokes its short stem through your buttonhole. Is the old woman an unofficial ambassador of this island resort town?

“One peseta,” she pleads, or “one cent.”

Her black skirt and apron make you think of “the old country,” wherever it was your family began. Her simple cardigan sweater, dingy and pilled, gives her plump body a cozy look, a familiar look. Wisps of gray hair have escaped from the babushka tied tight beneath her chins. She is the image of trust.

The foreign coin she asks for is less than nothing to a tourist. Why not? You smile. You open your wallet, extract a small note.

Grandmother springs to action. “No, no, no,” she says urgently, as if you’re giving too much. Is the flower a gift, then? Or does she want a donation? What is she trying to communicate with such concern creasing her forehead?

She reaches for your wallet, points to your money, touches it. Whatever language you speak, she doesn’t. The international symbol for “this one” must do. Sign language and monosyllabic utterances.

Pickpockets with flowers; A bunch of flowers and a newspaper hide her theft from the victim.
A bunch of flowers and a newspaper hide her theft from the victim.

Without words, grandmother is trying to convey something. Her hands are fluttering around yours, pointing, tapping, hovering. A small bunch of red carnations is in her left fist and their spicy fragrance is intoxicating as she waves them around.

You’re focused on your wallet, your money, the old woman’s hands. What is she trying to tell you? If you’d look at grandmother’s pallid face, you’d be surprised to see such fierce concentration, such tension and determination. But you don’t look. She’s pointing, tapping. What is she trying to say?

She gives the bill back to you and you put it away. “Altra,” she insists. Finally, she taps a bill half exposed in your wallet. It’s the same one you offered in the first place! Her eyes flick up to yours for an instant. Permission sought and granted. With thumb and forefinger, the old woman removes the bill, nods her thanks, and pushes on the wallet with the bouquet. Put the wallet away now, is her implication. We’re finished.

Her last glance lacks grace, lacks the kindness you’d expect from a welcome-woman. Oh well… it was a small donation.

Or was it? It may be hours before you realize the old woman’s expertise.
With incredible skill and speed, she has dipped into your cash, snagged most of the bills, and folded them into her hand. She never takes all the notes—you’d notice. But most of them have been hooked around her third or fourth finger, expertly manipulated under the flowers, and hidden in her fleshy palm.

She’s a one-trick magician, a walk-around performer who needs an audience of one. And her audience-participation act leaves many a disbelieving assistant in her wake. I need a volunteer, she may as well have said. Hold out your wallet and I’ll show you a trick. She needs no applause; her reward goes into her apron pocket.

This was only part one. Read Part 2.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Seven: Scams—By the Devious Strategist

© Copyright 2008-present Bambi Vincent. All rights reserved.

Shoulder-surfers and pseudo-cops in Sweden

A shoulder-surfer in Stockholm gets seniors' PIN, then steals their ATM card.
A shoulder-surfer in Stockholm gets seniors' PIN, then steals their ATM card.

I want to wail even in Sweden, because the country has long been perceived as enjoying a relatively low crime rate. And it did. But not any more.

The day I arrived in Stockholm, the paper featured a spread on thieves lurking at ATMs who preyed on the elderly. The scam stars a shoulder-surfer lying in wait for seniors to come use a cash machine. He watches them enter their PINs, then tricks them into allowing their bank card to be physically stolen in one way or another. The thief may ask to change a ten crown note, or may meet the mark at the parking meter and ask for a small coin. Anything to get the mark’s wallet out.

One wallet, many hands.
One wallet, many hands.

Then what? “Magic arts,” one victim said. “Finger magic,” said the police. Hard to believe that a bank card can be stolen from a victim’s wallet right under his nose. Yet, Bob and I recognize the trick we call the “flower gift lift,” as practiced by women in Palma de Mallorca (and I’m sure other places, too). It’s forceful, brazen, devious, and it works. I’ve written about that here.

The Stockholm shoulder-surfer was part of an international gang from Romania. He and one other were sentenced to a few years in prison. Police say they’ve operated all over Sweden, targeting the elderly and handicapped. ATM surveillance photos show victims in wheelchairs and using walkers.

At around the same time. a community newspaper warned of “false policemen” also targeting seniors at ATMs. The thieves convinced the seniors that they needed their bank cards and PINs in order to control illegal withdrawals. Police report additional ploys: door-to-door police impostors warn of burglaries in the neighborhood and want to photograph jewelry and valuables. Whatever the ploy, the thief gets in—cash and valuables go out.

Graph from www.bra.se
Graph from www.bra.se

As I was writing this, the evening news came on. Seems some scammers are knocking on seniors’ doors to give them tips about H1N1. Rather, one scammer knocks and talks. While the senior is occupied, the other slips in and robs the resident.

Meanwhile, last month, police saw for the first time credit cards being skimmed at gas pumps. “So far police have no suspects and haven’t been able to determine how the skimming operation has been carried out.” I have advised them!

Skimmers have been found attached to ATMs at Ikea and a Stockholm Toys R Us store. There was a home invasion in the sleepy suburb where my family lives.
What has Sweden come to?

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

Fake police, aka Pseudo-Cops

fake police

fake police

In Bangkok, seemingly corrupt police are extorting large sums from foreign visitors. In South Africa, pseudo-cops are stopping drivers and pedestrians, requesting wallets in order to see identification or “search for contraband,” then absconding. In Stockholm, thieves impersonating police lured seniors into give up their PINs at ATMs in the name of “controlling withdrawals.”

This strategy seems to have exploded recently, or at least is being recognized for what it is, or at least making it into the news.

In my book, Travel Advisory: How to Avoid Thefts, Cons, and Street Scams, I categorize thieves as either opportunists or strategists. Fake police are a specific type of strategist. They’re operating in small U.S. towns and cities as well as abroad. And it’s easier than ever to gear up for the job with fake badges and uniforms.

THE DUPLICITOUS STRATEGIST

The strategist elite are those who make participants of their victims. Like the Palma claveleras, they’re in your face with a story. Their only goal is to walk away with your wallet. Consummate con artists, they’re the slipperiest, wiliest, and most difficult to detect. Garbed in a counterfeit persona designed to gain your confidence, they lay bait and entrap their prey: usually the unsuspecting traveler.

Fake Police = Pseudo Cops

These strategists concoct ingenious schemes. Who could avoid falling for what happened to Glinda and Greg? They were walking in a foreign park in—well, it could have been anywhere, this is so common—when a gentleman approached them with a camera. He asked if one of them would mind taking his picture, and the three huddled while he showed them how to zoom and where to press. Suddenly two other men arrived and flashed badges. The man with the camera slipped away while the two “officials” demanded to know if the couple had “made any transaction” with him. Had they changed money with him illegally? They would have to search Glinda’s bag; and they did so, without waiting for permission.

fake police

“It all happened so fast,” Glinda told me a few days later, “I knew something wasn’t right, but I didn’t have time to think.” The “officials” absconded with Glinda’s wallet, having taken it right under her nose. In variations on this theme, the pseudo cops take only cash saying it must be examined, and they may even offer a receipt. Needless to say, they never return and the receipt is bogus.

On first impression, the pseudo cops’ scam is believable; their trick requires surprise, efficiency and confusion: they don’t allow time for second thoughts. Theirs is a cheap trick, really. They depend on a fake police shield to gain trust; they can’t be bothered to build confidence with an act. Authority is blinding, and that’s enough if they’re fast. It’s a thin swindle, but it works.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Seven: Scams—By the Devious Strategist

© Copyright 2008-present Bambi Vincent. All rights reserved.

Bangkok airport scam and fake police

bangkok airport shop

We good citizens are trained from an early age to respect authority. It’s not easy to ask a uniformed policeman for identification, or even a plainclothes officer who flashes a badge. And if we were to request ID, how closely would we scrutinize it? Would we detect a fake? What about identification in a foreign language, Thai for example, or Russian?

What’s the difference, anyway, between a pseudo cop—an impostor—and a legitimate but corrupt official? Both rely on their perceived authority, both act fast (before they’re found out, by the victim or others), both do the shake-down dance in one form or another. We, the good citizens, never see it coming. “It all happened so fast,” one victim told me, “I knew something wasn’t right, but I didn’t have time to think.” We’re more than victims of crime here. We’re victims of our upbringing, we who are taught to follow rules and obey laws.

Bob and I were accosted by pseudo-cops in Russia. I can tell you, it’s frightening, especially when the scene expands to include additional players. Sydney’s had them, and so has Barcelona. Stockholm’s in the news now with pseudo cops stationed at ATMs frequented by seniors, collecting PIN codes under the guise of “regulation.”

BBC News reports a horrific scam that takes place in the Bangkok airport. A number of travelers browsing the duty-free shops have been accused of shoplifting, put in jail holding cells, and forced into negotiations that amount to police extortion in exchange for their release. They’re being tricked into relying on the advice of a man who seems to be a police accomplice.

One of the victims in this report, Stephen Ingram, was taken by airport security to a police office, put in a cell overnight, then given an interpreter. The interpreter took him (and his travel companion) to a police commander who attempted extortion of over US$12,000 and threatened a prison stay of two months before they’d even get their case heard. After paying a portion of the “bail,” Mr. Ingram and his travel partner were put into a hotel and told not to leave, not to contact a lawyer or their embassy, and cautioned that they were being watched. They eventually escaped and got the their embassy, where they learned they’d been victims of a classic Thai scam called the “zig-zag.”

An Irish woman was subjected to the same scam when she made a small purchase at the duty-free shop. She bought an item of makeup, which the shop clerk put in a bag; a customary practice, right? On leaving the shop she was surrounded by security guards shouting ‘You! You! You go jail six months.” The shopping bag contained an item not paid for. Did she steal it? Did the shop clerk plant it? Did the guards? The woman was held overnight “in filthy conditions,” and eventually had to pay up to free herself and her passport.

In her case, the Irish woman thought she had purchased two items. She paid by credit card but didn’t pay attention to how many hundreds of baht she was charged. Did the shop clerk intentionally charge for only one item, as a set up? Why, otherwise, did security immediately pounce on this customer?

Both of these examples begin with the company called King Power, which runs the airport duty-free shops, and both include collusion by government officials and others. King Power has tried to substantiate some of its accusations with surveillance video, and has three cases “explained” on its website.

In an article in the Irish Daily Mail, Andrew Drummond wrote that in Thailand (where he is based), this is called the “Monopoly scam, ”

not so much because of the high amounts of money involved but the fact that victims…could buy …˜Get out of jail’ cards to escape airport shoplifting charges. These …˜cards’ were letters issued by the local prosecutor and police.

Fake police with false ID at Bangkok airport. How is one to know what's real?
Fake police with false ID at Bangkok airport. How is one to know what's real?

Bangkok airport, it seems, is infested with scammers, corrupt officials, and according to the pictured article, pseudo-cops. There are more horror stories:

Paul Grant and Lynn Ward, both from the UK, separately reported another Bangkok airport scam. In this one, incoming passengers are instructed by a customs officer to put their duty-free items into their checked luggage when they retrieve it from the carousel, and that they should not declare the items, “or they will be prosecuted for smuggling.” When exiting the customs area, other customs agents “discover” the undeclared items, and levy hefty fines or threaten jail. ATMs are conveniently located beside the customs office, or travelers are escorted to machines in order to withdraw the large sums charged.

If you haven’t read this or another warning specifically about the shake-downs in Bangkok’s airport, you haven’t got a chance should you be chosen to be a victim.
© Copyright 2008-2009 Bambi Vincent. All rights reserved.

High-tech identity theft today

LVMPD Detective Kim Thomas
LVMPD Detective Kim Thomas

…¢ Identity theft is now the number one crime in the world.
…¢ Las Vegas is number one in the U.S. for ID theft; even though it’s estimated that only 20% of the crimes are reported.
…¢ The FBI estimates that seven out of every ten stolen dollars end up in Las Vegas. There’s more money in Vegas than most places. Hence Vegas’s place at the top of the ID theft heap.

These wispy facts were spit out by Las Vegas Metro Police Department Forgery Detail’s Detective Kim Thomas at the start of his recent identity theft presentation. Then he got to the scary stuff.

I recently wrote about “profiles,” the findable bits of personal information about an individual. A utility bill constitutes a profile, though not as good of one as a loan application. Envelopes, receipts, statements, are others.

Detective Thomas emphasized the importance of shredding all documents before discarding them. Then he pointed out how something as simple as a discarded box can trigger both a burglary and ID theft. He gave the example of a resident getting a new plasma tv. A trawling thief spots the box at the curb on trash day. He watches the house and notes when it’s unoccupied. Then he steals a truck, kicks in the front door (that’s how they break in nowadays, Det. Thomas explained; no finesse involved), grabs the tv—and the pile of bills in the kitchen at the same time. “Even a box has value to someone,” he said. “Cut it up.”

We can shred.

We can break down our discarded boxes, or take them to dumpsters.

We cannot control how businesses store and discard our data. (My own little example: I went to a health clinic where patients are given forms on clipboards to fill out and return to the desk. When I returned to the unattended desk with my completed forms, I stood staring at other patients’ medical histories and Social Security numbers on the clipboards they’d left on the desk as instructed.)

Credit card data skimmer: the size of a Bic lighter.
Credit card data skimmer: the size of a Bic lighter.

But here’s the big thing now: skimmers. Wait! You think you know, but I’m about to describe the very latest in skimmers; not the deck-of-cards-sized box in a waitress’s apron, not the big old multi-part plastic set-ups of yesterday stuck onto ATMs. If you’re not sure exactly what a skimmer is, read the three little paragraphs of my previous post. In the old days (not very long ago), waiters and store clerks were given skimmers to swipe credit cards through and they were paid for the data they collected. But a waiter might talk if caught. A store clerk will be watched if suspected, leading police to the skim-master. And how many cards can they skim in a day, anyway?

Skimmer with keypad taken off ATM.
Skimmer with keypad taken off ATM.

Old news: nowadays, skimmers are attached to the fronts of ATMs and gas pumps. Yeah, we know. But you probably don’t know how impressive the latest version is. It’s tiny: 3.5 inches long, by a half inch by a quarter inch. It’s almost impossible to detect. It contains batteries charged by an induction plate and stores data on a camera memory card. It attaches to a thin number pad overlay to capture PINs, and as a secondary method, also has a motion-activated video camera (jury-rigged from a high-end mobile phone) which is time-tagged to match up with the right credit card info. It has a bluetooth transmitter that allows remote, anonymous downloads, which means the skim-master doesn’t have to go near the scene of the crime, once the thing is installed.

About 40 of these tiny self-contained data-collectors have been recovered in Las Vegas in the past month. Probably more by now. Certainly more still out there, too.

Where do you get your gas?

Skimmer (somewhere) inside a gas pump.
Skimmer (somewhere) inside a gas pump.

Yes, they’re still stuck onto the fronts of ATMs. But they’re also put inside gas pumps. How do you open a gas pump? Use the same key that opens an RV storage locker, five bucks online. LVMPD found that one of these skimmers can be installed in eight minutes flat. Which, they figure, means the skim-master can probably do it in seven.

Edited 3/15/10 to add: Detective Kim Thomas explains how skimmers are hidden inside gas pumps in about 11 seconds. Yes, 11 seconds!

Yes, there’s more to tell.
© Copyright 2008-2009 Bambi Vincent. All rights reserved.

Skimmers for credit card fraud

credit cards

A little background, as reference for my next post:

A skimmer is a battery-operated device smaller than a deck of cards with a slot for swiping credit cards. It reads and stores data embedded in the magnetic strip on the back of the card. Restaurant waiters are the typical recruit, given the contraption and requested to swipe each credit card as they take customers’ payments. At the end of the shift, the data collector shows up with a computer and downloads the skimmer’s memory, which might hold the information from a hundred or more cards.

This is effective data collection; and the waiters—for the data collector solicits many of them—may not even understand the purpose of the exercise for which they receive a nice little tax-free chunk of change. Restaurant and service station employees are reportedly earning over $100 for each credit card they skim.

Meanwhile, the customer has no way of knowing that his credit card has been skimmed. Some privacy advocates and security experts recommend that you never let your credit card out of your sight. I find this advice impractical to the point of impossible, but it’s a question of compromise: convenience in exchange for risk. Each of us must decide where to live along that scale. While I might hand my credit card over to a waiter for processing, you might decide to follow him to the charge machine and supervise the transaction.

Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Nine: You’ve Got a Criminal Clone

…¢ …¢Â …¢Â Yeah. That was then. Wait ’til you read about now!

ID theft buffet

shredder teeth

A former mortgage broker put 40 boxes of customers’ personal information into a Las Vegas dumpster. It was December 2006, but we all knew enough about identity theft already to know better. The Fair and Accurate Credit Transactions Act of 2003, effective in 2005, requires the proper disposal of consumer report information and records, as does state law.

The boxes were found and put into safekeeping, probably before any documents were stolen from them. The Las Vegas Sun reported that the boxes contained “tax returns, mortgage applications, bank statements, photocopies of credit cards and drivers’ licenses, at least 230 consumer reports, and other documents containing sensitive consumer information.” Only now is the Federal Trade Commission charging former mortgage broker Gregory Navone with violating the Act.

shred

Five gone-bust mortgage brokers dumped documents at around the same time—five that we know of. We can assume that many others dumped docs too, or deserted their premises complete with documents, which were left for the bad guys to find. No wonder Las Vegas is at the forefront of fraud and identity theft.

Bob and I recently spent many hours with a tweeker (meth-addict) during one of her clean and coherent spells. I’ll call her Kristin, because I can’t use her beautiful, real name. The time was just between her release from jail and her next bust. She had a job, her family had taken her back in and were supportive, and she was poring over a university catalog. She was full of hope and determination.

But the boyfriend…. Still in prison, a meth-cooker and ID thief, due out soon, demanding daily phone calls to keep his girl tied to the old life…

Right. He got out and Kristin disappeared. Back into the cycle of drugs and ID theft. We could have cried for her, this pretty 21-year-old. She was smart, but not strong enough to resist the lure of meth and easy money.

When she was high, she told us, she knew she’d never be caught; she was too clever. She knew she was going to get caught; she was always looking over her shoulder. Confident and paranoid.

In those hours we spent with Kristin, she told us how she used to “get profiles.” A profile is information about a person. It doesn’t have to be much because with a little goes a long way. With a little, you can find the rest.

Her favorite way to get profiles was out of dumpsters located behind businesses. She’d also get quick-credit apps from insiders in casino booths, who’d allow her to take a few off the top on the way to the shredder. Car registrations were good, too, easily found in glove compartments.

With the profiles, she created IDs. First simple ones, just good enough to allow her to purchase the special inks and papers needed to print government IDs. She had the precious printer, but supplies for it are regulated. For Kristin, easy to get around with a simple fake ID, a sweet smile.

With her newly minted IDs and profiles (for herself and her pals), Kristin and her team leased cars. Cadillac SUVs, to be specific, whatever they’re called. They always drove the latest models. They had an endless source of identities, cash, and credit.

They lived in motels, where they set up their mobile meth labs. Kristin, just the clean-up girl in the operation, got too close to the fumes once and got chemical burns on her face, neck, chest, hands, and arms. She was scabbed over for a year. She pointed out the scars, and the thick makeup she wore on her face to minimize them.

In a moment of desperation, Kristin once grabbed the profile of a wealthy family friend from her father’s home office. Tears trickled down her cheeks as she told us how she destroyed the man’s credit—and her father. Because he knew. She was ashamed of herself; mortified. Now she recognized that she was out of jail on an incredibly lucky break. She was going to study to become an architect. She was going to return to ballet.

Kristin’s back at it again, getting profiles, getting cash and credit on other people’s good histories, wreaking havoc. She and how many others?

Many people tell us they’re afraid to shop and bank online. But these activities are not a big factor in identity theft. The real threat is out of our hands. It’s how others keep our information. Big businesses with databases. Small businesses with manila folders. Mom & pops with a property to rent and an old box of rental apps (as I recently found in my garage—and shredded).

One man’s garbage is another’s fortune. Kristin and her friends are ready to exploit that old, forgotten information.

But there’s worse. Much worse. I’ll write about that soon.

© Copyright 2008-2009 Bambi Vincent. All rights reserved.

Street crime in Lisbon

A pickpocket in Lisbon dips into a back pocket. Street crime expert Bob Arno
A Portuguese pickpocket
A Portuguese pickpocket

Thieves are thick on Lisbon’s two main tourist trams, 15 and 28. Within five minutes of arriving at a tram stop for #28, we’d pegged a pair of pickpockets. One carried a flat messenger bag and a newspaper, the other carried a jacket in the sweltering heat.

They stood well away from the gathering crowd waiting for #28. I was among the crowd; Bob watched from across the street, then down the block.

When the tram eventually lumbered along its tracks toward the stop, it was as if a director had called “action!” The waiting passengers tried to anticipate its exact stopping point; the two thieves moved in; Bob got into line; I kept to Bob’s right, camera aimed at his back pocket; one pickpocket threw his jacket over his left arm and went for Bob’s (prop) wallet; the other pickpocket got behind me, trying for my purse.

Slowly, we all mounted the tram stairs. I knew the thieves hadn’t succeeded, because they boarded also. If they’d gotten anything they wouldn’t have; but they still thought they had a chance.

Bob and I were both using new video cameras, and we both missed the shot. I had the better opportunity. Perfectly positioned, I saw everything. But I didn’t press the record button hard enough (though I thought I did). I missed the money shot.

The thieves moved to the back of the tram, where another pair, a man and a woman, joined them. It looked like they planned to work together. We were pretty sure they would try to block a departing passenger and pickpocket him on the stairs. Bob wanted to be that passenger, but I wanted to wait and see how their game played out.

A good samaritan warns of her city's thieves with a laugh.
A good samaritan warns of her city\’s thieves with a laugh.

Meanwhile, a woman looked at me with a big, friendly smile. “His wallet,” she said, patting her hip, “it’s dangerous…that way.” Laughing, she pointed her thumb behind her toward the back of the tram. To Bob she said “In her pocket is better.”

As the tram trundled on, I wondered why one of the pickpockets moved on my purse.

Signs onboard don't help boarding passengers.
Signs onboard don\’t help boarding passengers.

It’s made of thick, rough leather, has a narrow opening high in my armpit, and a deep shape. It would be impossible to get into—unless the man had a razor blade. Even with a blade it would be a challenge, but the cutpurse wouldn’t necessarily realize it. Not particularly stylish, the purse is perfect for thiefhunting. I found it in Beijing.

Two Portuguese pickpockets in Lisbon
Two Portuguese pickpockets in Lisbon

Too soon, the tram came to the end of its line and no one departed in front of the thieves. As the team of four dispersed, Bob accosted the original pair. We learned that they’re Portuguese, as was the third man, while his female partner was Bosnian. One of the thieves got busy on his mobile phone and wandered off—we guessed he was speaking with the third man.

Portuguese pickpocket's technique.
Portuguese pickpocket\’s technique.

We kept up a conversation with the second, who was willing to talk. He demonstrated his technique, nipping the wallet between his first and second fingertips.

Bob and I waited for the next tram to go back. So did the foursome, smoking, separated, cautious, on the grassy area at the end of the line. We got on; of course they didn’t.

The old elevator tower: scene of many crimes.
The old elevator tower: scene of many crimes.

We learned that pickpockets are also active on the stairs around the old elevator tower, despite the presence of security guards. We didn’t spend much time there. Worse, gang activity has increased dramatically over the past year, with immigrants arriving from the favellas of Brazil. Car-jackings are commonplace, even in the city center. Graffiti was everywhere.

Not all graffiti is this colorful. Many buildings are this dilapidated.
Not all graffiti is this colorful. Many buildings are this dilapidated.

The whole city is crumbling. Peeling plaster and missing tiles made for some interesting textures on the walls. Unfortunately, Lisbon can’t pull off the elegant flaky-paint look the way Venice does. Lisbon just looks terribly dilapidated, its glory days over, deteriorating as we watch. Its structures are still grand, but they’re dressed like homeless derelicts, with the same empty-eyed glower, all dignity and self-respect burned off by neglect.

What I have always loved about Lisbon (and other Portuguese cities) are the sidewalks; and these, I’m happy to report, are still immaculately maintained. Black and white mosaics of smooth marble cubes, they are still neat, level, and polished to a slippery shine. The designs are different wherever you walk, some simple geometric shapes, some extravagant patterns, even signs of the zodiac. I’ll post about the making of these mosaics later.

Lisbon's lovely marble mosaic pavements.
Lisbon\’s lovely marble mosaic pavements.

Next day, same place. Waiting for tram 28. We’re melting in the heat and up shuffles this guy, with a thick, dirty sweatshirt tied around his waist, and a messenger bag. Not too obvious, is he? When the tram neared he dragged himself into position, and stared blankly up at the shouting driver. The driver was not shouting at him; he was saying something about a broken door, that the tram was going out of service. No one got on. Our man trundled away, like a tram off its tracks, with no discernible destination.

Anyone look suspicious here?
Anyone look suspicious here?

©copyright 2000-2009. All rights reserved. Bambi Vincent