Some years ago, before Bulgaria was part of the EU, Dodie B. and two male friends visited one of that country’s small port towns. She had a $100 bill with which she hoped to buy euros. (Not a smart strategy, exchanging one currency for another currency in a country that uses neither, but that’s not the point here.)
The first two foreign-currency-exchange booths Dodie tried refused. They would sell her only Bulgarian money for her US dollars. Eventually she found a closed money exchange kiosk where a man was changing money on the street in front of the shop. She asked him if he would give her euros for US dollars. He said yes.
Dodie’s two friends wandered a bit away when she asked the rate. He quoted a price and she thought to herself, wow, great rate, and agreed. He counted out the euros for her and put them, folded, on top of his wallet. She held onto her $100 bill. They joked and bantered a bit, until Dodie finally said hey, are you going to give me the euros or not? She started to put her bill into her pocket.
Just then there was shouting. “No, no money change on the street!” She grabbed the folded money and the man took her bill. Another man, large and intimidating, was suddenly looming over her, shouting that she cannot change money on the street. She walked toward her friends and the goon followed, uncomfortably close to her. She shoved the cash deep into her pocket and walked faster. When she reached her friends the thug turned and left.
The friends asked what took her so long and she explained, shaken but happy to have accomplished her goal. She took the cash out of her pocket and saw right away that she’d been scammed. The pile was made of one 5-euro note wrapped around a pile of worthless old Yugoslavian bills, taped together. Of course the goon was gone, and so was the “money changer.”
Her friends wanted to go to the police, but Dodie was afraid to, since changing money on the street is a crime. Dodie still has the bundle of bills and promised to send me a photo of it, but I got tired of waiting.
The critically-timed loud and scary threat by a third party is typical in many scams, and is designed to conclude the deal in a rush and quickly separate the vic from the perp. The interrupting third party always seems to be an uninvolved stranger, or a pseudo cop as in this example. But he’s always part of the game. Note also the con man’s intentional establishment of a friendly rapport with his mark—that’s the CONfidence-building that gives the con artist his title.
Weird: "Pair bird" is my sister and her boyfriend, who didn't go on the trip. "The patient…"—my sister is a nurse. And she is in the final stages of "building a new house."
4-1/2 hours before Japan’s earthquake: it might have been my sister’s fault. Had she kept the slip of paper her bad fortune was printed on, as was her intention, blame certainly could have been laid. Instead, she folded the paper and impaled it on a tree branch in the ritual manner of rejecting bad fortunes. Surely by doing so she should have prevented the predictions she’d plucked only a few hours before the 9.0 devastation.
“BAD FORTUNE,” warned the English translation on her plucked paper. “Although it seems to be quite safe, everything is full of the coming danger.”
It was 10:15 a.m. on the first day of our family vacation in Japan. In Tokyo’s Asakusa district to visit the the Senso-ji Buddhist temple, all 16 of us were high on togetherness, anticipating the exotic experiences we’d carefully planned.
“You meet so many sadness, to be forced to leave from the people with sympathy.” Karen’s fortune continued. “Wind is so hard and make waves so high.”
“You should make an offering and get rid of it,” our Japanese guide explained. Karen folded the paper and stuck it to a branch.
The accidental celebrity takes a bow.
4 hours before: As we left the temple compound, a mob of Japanese schoolgirls surrounded my blond, blue-eyed, buff nephew, taking turns snapping photos of themselves with him. Nick felt like a celebrity—and acted like one. We were all certain the photo-frenzy would be the highlight of our day.
Relaxed innocence just three hours before the disaster.
3 hours before: Our next stop was the 790-foot-tall Sunshine-60, a skyscraping tower capped by an observatory on its 60th floor. One of the fastest elevators in the world blasted us to the top, from which we looked down on the dense city. Strangely, we watched seal-training on a rooftop below.
Rooftop seal training as seen from 60 floors up.
The earthquake, now less than three hours in the future, would have swayed the observatory to a sickening and terrifying extent. The speedy elevators would have been shut down. Alone but for a few young staff members, we’d have been stuck in the stratosphere for the huge aftershock 30 minutes later, petrified.
1-1/2 hours before: After lunch we visited a house in a residential district for a traditional tea ceremony. First, we were each to be dressed in kimonos—a long, arduous process, we learned, with their many layers, and the tugging and tying of the obi, the wide, extravagant sash tied elaborately in back.
9.0 Earthquake
Earthquake! I was half dressed when the rumbling began. Lamps, scrolls, and empty hangers rattled while the house seemed to be surfing mad waves. At first, we hustled into doorways—many of us had been trained as California school children. Moments later, the staff ushered us under their two large tables. The house also functioned as a cooking school, so the two tables were big enough to shelter all 16 of us.
The staff threw open the doors and windows—as they are trained, I later learned, to enable escape should walls shift and doors jam. Meanwhile, the bumps and jerky rolls continued. For two full, long minutes, we rode the rocking floor bent double under the tables, some of us already bound tightly in traditional Japanese dress.
I’m no stranger to earthquakes. I was in “the big one” in Los Angeles in 1971, and many smaller ones. Most of them last a good 20 seconds or so which, when you’re in one, feels like a long time. This one just wouldn’t quit. Crouched and crowded with my family, I wondered how many floors the tables would support. And how many stories high was the building we were in, anyway? Should we run outside? Why hadn’t I noticed more about the neighborhood?
The second time under the tables. My father snapped a picture from under the dining table.
Some of the staff were kneeling, hands together, praying. One of our children wailed. There was nervous laughter and inappropriate joking. There were tea cups falling in their cabinets and weird, whistling sounds. We all had the same thoughts: how long would this go on? And: this is our whole family. My parents, their four children, some spouses, and five of their seven grandchildren.
4 minutes after: When we emerged, we looked around dazed and confused. There wasn’t much evidence of damage in the house, but cell phone service was down. Without radio, television, or phone, we didn’t know the severity of the quake. The staff looked shaken, but quickly got back to their duties. I was shoed back into the dressing room for obi-tying along with my niece, who was also half-dressed, and my sister, who was photographing. All of us nervously watched the lamp, hangers, and scroll, and noticed that they never totally stopped swaying.
30 minutes after: The first huge aftershock came soon after the earthquake—about 10 minutes after we’d resumed our activities. We dove under the tables again, those of us who appeared calm soothing the ones who let their fear show. We were all scared, floundering, and aware of how helpless we felt.
One of my sisters got news on her Blackberry. The quake was first measured at 8.8—huge. There were no immediate reports of damage. We studied the staff members for signs of fear or distress. To us, they appeared a little distracted, but resolute, ready to push on with their characteristic dignity. A little familiar with the national ethos, this did not necessarily fill me with confidence that all was well.
We soldiered on through kimono-dressing and a somber tea ceremony, only half interested, whispering worries and nervously joking. The Japanese showed no emotion. They maintained perfect grace and extended courteous hospitality. At 5:00, we left the house, only then looking up to see what had been above us.
Kimono-clad and uneasy, an hour after the earthquake.
1 hour and 15 minutes after: By then, traffic was at a standstill. The sidewalks were surging with office workers, many wearing hardhats. Our vehicle had satellite TV tuned to Japanese news. We got our first horrendous images of the raging fires and tsunami damage. On every station, maps of Japan blinked with garishly-colored tsunami warnings. We learned that all trains had stopped running. With traffic jammed, even buses and taxis would not be able to get office workers home, many of whom live an hour or more commute outside of Tokyo. They’d be walking all night.
Ginza, earthquake night. Hardhatted pedestrians behind the traffic.
4 hours and 15 minutes after: The five- or six-mile drive to our hotel, the Peninsula, took three tense hours. The lobby was full of stranded workers. A scribbled signboard promised the hotel would provide food and drinks to all. We worried about our two magnificent guides, who would be as stuck as everyone else in the city. We decided to double up: three sisters and one husband sharing one room, freeing one of our eight rooms for our guides. It took much cajoling before they gratefully accepted our offer.
Superimposed on images of fire, a map of Japan shows tsunami warnings in purple.
Our dinner plans had been scrapped and, with gas stoves shut down, the hotel’s kitchens were only semi-functional. My nephew set out to find groceries, but returned to report that all shelves were bare. We weren’t really hungry anyway.
Lobby of The Peninsula is crowded with stranded workers.
5 hours after: We hunkered together, reluctant to separate from other family members, opened wine, and nibbled mini-bar nuts in front of the news. Hyper-aware of our rooms being on the ninth and 18th floors of a skyscraper, we considered choosing an emergency meeting place. Everything seemed uncertain, though. What would the world look like in an emergency? What’s a good meeting place in a landscape of skyscrapers?
Aftershocks rocked the hotel every ten or fifteen minutes. The highways below were parking lots. I came across a video showing Tokyo’s skyscrapers swaying after the earthquake. It wasn’t until we turned off the television and got into bed that we heard the eerie creaking of the building. Only those who popped pills got any sleep that night.
The Japanese are often characterized as stoic. This trait has been pointed out relentlessly over the following days, and for good reason. Where possible, people carried on as usual. Little emotion was shown. Life goes on, even for survivors in the most devastated areas.
For us, too. We cried for the country we cared enough about to visit. We are heartbroken for the Japanese, for those we know and those we don’t know but know about. Yet, there we were, wondering: what now? What should we do?
1 day after: Glued to the TV, thankful for Blackberry news when away from it, we debated our course of action over and over. Should we leave? Are there flights out? Is it safe to stay? Insensitive? What reports can we trust, anyway? Are the Japanese being forthright? Is CNN dramatizing? BBC overly cautious?
With major changes to our itinerary, we stayed—one day at a time. We were constantly aware of the dichotomy between the massive devastation and our frivolous holiday. It felt strange to continue. Queasy. Callous and selfish.
Each day, we all received concerned but hysterical emails begging us to leave. Fears of a nuclear meltdown and radiation leakage brought new worries. Not for us so much as for our five teenagers. We moved south and west, as planned, first to Hakone, then to Kyoto. Our flights at week’s end were to be out of Tokyo. Would the city be safe then? What if we flew to Tokyo, then couldn’t get out?
Red-labled drinks are hot, blue-labeled cold, from ubiquitous power-sapping vending machines.
3 days after: Rolling blackouts were announced, to save power. We diligently turned off unnecessary lights in our luxurious rooms, irony not escaping us. The papers criticized the power-hogging vending machines that my family had been so entranced with. Each machine serves both hot and cold beverages. You can have a bottle of hot green tea or cold maple-syrup pancake drink on any street corner.
7 days after: We had flights from Osaka to Tokyo, from which we’d all be flying onwards: some were going home, some to Beijing, one to Vietnam, and I was going to Hong Kong. Reactors at Fukushima Daiichi nuclear plant seemed to be exploding daily. With the situation so unstable, we agonized over returning to Tokyo with our children. In the end we did though, and were treated to one last, large aftershock in the airport, shortly before our flights.
Who needs iodine? A traveler passing through Narita? What about a long layover? Eating in the airport? Eating on a longhaul flight out of Narita? Who knows?
15 days after: Flying through Thailand, I come face to face with a health screening desk for passengers flying to Japan. Free iodine tablets are on offer. I wonder if I should partake. I’m flying through Tokyo again on March 31 and radiation levels are increasing. Even today, just writing this report feels frivolous in the face of headlines.
Our trip was a celebration of my father’s 80th birthday. He and my mother chose Japan because they love the country’s people and its culture. In a world of conflict, I’m sure they also considered it safe for the family. The week became one of conflict anyway: worry and fear and festivity and pleasure. And though we’re all still riveted by the news out of Tokyo, for us it’s over. Not so for our new and old friends in Japan.
4/25/11 edit: While we were blithely dressing in kimonos, the tsunami was rolling in (unbeknownst to us, of course). See this horrifying video to its end.
Part of a painting in the lobby of Madrid's Wellington Hotel.
The Wellington in Madrid is a lovely, old hotel full of charm, the official temporary residence of visiting bullfighters. Our room was large and faultless.
I was puzzled by the sliding glass door in the bathroom, which separated the toilet from the sinks. It was even lockable. Why clear glass? What is the purpose of a transparent door? Isn’t the point of a toilet stall… privacy?
The back wall of the bathroom is all mirror, making the photo confusing but also reflecting the fact that the bathroom does have an ordinary solid door.
“You remember that famous movie, the one shot in Naples?” shouted Officer DC. “In this restaurant they filmed that movie. The whole world knows this section of Napoli.” He gunned his motorcycle and he, with Bob on the back, left me in the dust on the back of Officer M’s bike.
DC and M are Falchi—Falcons—two of Naples’ anti-theft plainclothes motorcycle warriors. The squad was launched in 1995 to fight, among other criminals, scippatori, the pickpockets and purse-snatchers who operate on motor scooters. Patrolling the city on souped-up motorcycles, the Falcons fight speed with speed, power with power, and strength with strength.
Our motorcycle excursion through Quartieri Spagnoli was not exactly a wind-in-the-hair power-ride, but it was bracing, a cop’s-eye view and guided tour of one huge crime scene. Hugging the backs of these brawny, spiky-haired, Levi-clad, cool dudes, we felt immune to danger—there, at ground level, but in a protective bubble.
Bob and DC had stopped to talk with a guy on a Vespa as M and I caught up with them.
Officer DC, Bob Arno, and a Rolex thief
“This is AS, one of the best scippatori,” DC said. “He’s an expert with Rolexes.” The cop turned to AS: “These are two journalists from America. They want to interview you.”
“What are you doing here?”
“We’re making a touristic tour,” DC said with a sweeping gesture.
“How many Rolexes do you take?” Bob asked. He had a video camera in his hand but it was pointed at the ground.
“In a week? It depends. Where are they going to show this movie?”
“In America. In Las Vegas. Hey—this man is better than you at stealing!”
AS didn’t react. “Are you filming this? Are you filming me and everything?”
“How many watches do you take in a week?” Bob persisted.
“I take maybe ten Rolexes in one week. Hey, I don’t like this movie you’re making. You’re going to show a bad image of Napoli.”
“This guy makes films about crime in all different cities. Quartieri Spagnoli will be famous in America.”
“AS, how much do you get for one Rolex?”
“$16,000 [in US$]. For, you know, the one with diamonds all around.”
“Now we are friends with Bob. We can visit him in America!” Officer DC started his bike.
“Can I call you on the phone?” Bob asked. “Later, when I find someone to speak Italian for me?”
“No, I don’t want to give you my phone number.”
“Bob is okay, we’ve known him for many years.” Translation: give him your number.
“Okay, you can call me. Here’s my number.”
“Why is it different? Is it new?”
“Ah, I changed the SIM card.” Translation: I’m using a different stolen phone.
Bob and I had wanted a good look at Quartieri Spagnoli ever since our unexpected introduction to a trio of scippatori—from behind. We’d heard from other officers that the police don’t even go into this district except in squads of four or more. It was a war zone, they told us. Neapolitans disown Quartieri Spagnoli as other Italians disown Naples.
As we rode through the narrow lanes, DC told us about his symbiotic relationship with AS.
“AS has a lot of respect for me, that is why he gave you his number. He gives me information about the criminals here. We cooperate.”
A Rolex thief and a cop
AS is an informer—he rats on major drug activity. In exchange, the Falchi close their eyes to AS’s vocation. Unless, that is, a tourist comes complaining to the police about a Rolex theft. In those cases, Officer DC can have a chat with AS, and AS can do some digging, find out who did the swipe, and try to recover the item. Not that it always works….
DC stopped his bike to point out some of the quarter’s highlights.
“Look at all the laundry hanging from the balconies. Typical for this area. And here, this is one of the squares where the mob is very big, the Camorra. They all have their own areas and their own crimes—drugs, prostitution, stealing…”
“Do the grandmothers really sit in the upper windows watching for Rolexes?” I asked. It sounded like a myth, but I’d heard many times that theft here was a family affair.
Someone whistled—the piercing, two-finger type.
“That means police,” DC said. “They’re warning their friends that we’re here. Yes, the women sit on their balconies and when they see something to steal they call their sons or grandsons to come by on their scooters. It’s true.” He twisted around to look at Bob. “You must be careful with your video camera. These are gangs of thieves we’re passing and they’re looking at it. They can steal it.”
We paused in front of the funicular, the very one that inspired the classic Neapolitan song “Funiculi, Funicula.”
“Here in Piazza Montesanto there are many pickpockets, near the underground station. They steal many wallets in this area. And the funiculare is here. We have four video cameras watching this Piazza. There’s a lot of drug dealing here, too.”
Most tourists never venture into these areas of Naples’ old town and, but for the threat of theft, it’s a shame. Although we have no excuse to describe them in this book about criminals, most Napolitanos are warm and welcoming toward visitors; Bob and I adore their casual, urbane tradition. With its lively outdoor culture and its heart on its sleeve, Quartieri Spagnoli is the heart and soul of the place I call the city of hugs and thugs.
One day in Spain and we are bombarded with sad stories, particularly of crime in Madrid.
Crime in Madrid
1. Madrid Metro: A couple in their 60s are on a train when they are surrounded. The woman has everything of value in her fanny pack. She has too much of value in her fanny pack. Not only does she have seven credit cards, her driver’s license, and her husband’s driver’s license, but she also has both their social security cards and a slip of paper with the user names and passwords for all their credit cards and banks.
Yep. All stolen. Plus lotsa cash. She felt it happening, but was too intimidated to speak up. Anyway, it happened too fast. The perps got off the train immediately, as if they’d timed the theft to coincide with the doors opening. Which, of course, they had.
Yeah, there really are people like this. Born victims, you might say.
2. Madrid Metro: Same day. A 30ish New York woman traveling with her Spanish boyfriend is hit on an escalator. She has her purse zipped into a large bag on her shoulder. Yes, the bag could have been hanging toward her back, instead of in front of her. She notices the women behind her as she is about to get on the escalator, and she notices that when she gets on, they don’t. She checks her bag and—yep. Purse gone. In it: all the couple’s cash, all their credit cards, their travel itinerary for tomorrow’s flight, the name and address of their hotel, and their passports.
Well, they do have €50. They spend the rest of the day canceling credit cards and making phone calls to recover their travel information. In the morning, they’re able to fly from Madrid to Malaga without passports. They’re to join a cruise ship, but they’re not allowed to board without their passports, and have to fly back to Madrid to visit the embassy.
3. Malaga: Next day. Another American couple, both speakers, land in Malaga and rent a car. They drive to their hotel, a small place on a small street. She goes to check in while he unloads the car. He takes out their two large suitcases and a bellman brings them into the lobby. Meanwhile, the man removes from the car a backpack and a small suitcase, and sets them down beside the car while he fiddles with the unfamiliar lock buttons on the rental car key. When he turns back to the two small bags, one is gone. He assumes the bellman picked it up.
No, the bellman hadn’t. Our friend, a frequent world traveler, hadn’t noticed anyone around him out by the car. In the stolen backpack: all their cash, credit cards, an expensive camera, a very expensive computer loaded with too much data, and the charger for their other computer, which already had a dead battery.
Go for the tapas, but stow your stuff safely.
4. Same day, more crime in Madrid: an active woman, a practitioner of yoga, has her purse snatched in a brutal manner. She falls down and, almost two weeks later, is still in a wheelchair.
5. Same day, more crime in Madrid: a wiry, active man, 60ish, who “grew up on the wrong side of the tracks,” feels his male pickpockets working on him. I don’t know why this man carries a cane; he doesn’t appear to need one. But he has it and swings it. Three times, he bashes his accosters. “Got ’em good. They ran.”
Natalie is a tour sales manager for one of the major cruise lines. She’s an experienced world traveler and accustomed to advising others on travel dos and don’ts. She and a girlfriend, both Australian, took a trip to Bali, Indonesia. A wide range of hotel options exists there, from luxury six-star resorts to shacks on the beach that rent for two dollars a night. Natalie and Linda booked a “decent” hotel; one with a lobby, private bathroom, rooms that lock, and a sense of organization. In America and Europe, it would fall into the three-star range.
At check-in, the two women were each given a manila envelope in which to put their valuables. They sealed and signed the envelopes themselves and gave them to the reception clerk, who put them in the hotel front desk safe.
Admittedly, they had a splendid holiday on the exotic isle, carefree and uneventful.
At check-out, the two were given their envelopes and they turned to get a taxi. But as they were leaving, they overheard another guest complaining at the front desk. Cash was missing from her envelope.
Natalie and Linda tore into their envelopes and also found cash to be missing. Yet, their envelopes did not appear to be tampered with in any way. The hotel denied any responsibility and, after a brief argument, Natalie and her friend chose to leave in order not to miss their flight home. Later, Natalie wrote to the hotel, but never received a reply. She didn’t take the issue any further.
Did the hotel make a system of this nasty theft? If so, it’s particularly underhanded with its intentional implication of security. As in the “pigeon drop” scam, the villain suggests and the victim voluntarily complies with the transference of valuables to the bad guy. A con if ever there were one.
The timing, too, is strategic. Most guests, like Natalie and Linda, will have a plane to catch. They’ll often plan to fight the matter later, but rarely follow through.
So how was the envelope opened? Could it have been a magician’s trick?
In my former career as a graphic designer, I occasionally used wax to fix a graphic element to a page. Rarely, because most page design was completely electronic. The wax I used was in stick form. It looked and acted exactly like a glue stick, except that it never dried.
If hotel guests were handed a wax stick with which to seal their envelopes (I don’t know that they were), they’d likely never realize the temporary condition of the closure. A duplicitous staff member could later open a supposedly sealed envelope, then glue it shut properly. Who’d know? Who’d even notice?
Alternatively, the bottom flap of the envelope could have been lightly glued, then later opened and resealed.
There are just too many people in this world who cannot be trusted, and it’s best to avoid the necessity at all, if possible. Then what to do?
Travel with hard-sided luggage and use your largest as your safe. True, the entire suitcase can be stolen, but we feel that would be highly unlikely in most situations, while a small tempting object might, on occasion, “get legs.”
A Rolex thief demonstrates how a watch is grabbed, twisted, and broken during a steal.
Wristwatches are a classic subject of seizure. The problem is not widespread, but concentrated largely in specific locales. Naples, Italy, is only one of them.
José, a day visitor there, stopped on Via Toledo to photograph a colorful produce stand. As he walked away with his wife, his Rolex was snatched from his wrist. He turned in time to see a teenage boy running up into the narrow alleys of Quartieri Spagnoli, bystanders watching with no apparent concern.
A cruise ship captain had his Rolex ripped off from the perceived safety of a taxi stopped in traffic, as he rested his arm on the open window. And a grocer we met, a Napolitano, said the motorcycle bandits, scippatori, had tried to grab his Rolex four times, and finally succeeded. He had a new one now, but showed us the cheap watch he switched to before leaving his store every day with the Rolex in his pocket.
In Caracas, 17 members of an organized tour paused in a square to view a statue of Bolivar. While the tour guide lectured, a pair of men in business suits jumped a Japanese couple who stood at the back of the group. They were wrestled to the ground, their Rolexes pried off their wrists, and the well-dressed thieves on their escape before anyone could spring into action.
Bob Arno’s multi-step steal is just as fast as a thief’s, but doesn’t break the watch.Bob Arno’s multi-step steal is just as fast as a thief’s, but doesn’t break the watch.
After watching my husband, Bob Arno, demonstrate watch steals in his show, people come up to us with wrists outstretched. “But they couldn’t get this one, could they? It’s even hard for me to unclasp.”
Watch-stealing
Bob’s theatrical techniques are totally unlike the street thieves’ methods. Bob’s stage steals are designed to climax with the surprise return of an intact watch. The thief, on the other hand, cares not if the victim notices or if the watch breaks. In the street, a watch thief gets his quick fingers under the face of the watch and pulls with a twist, snapping the tiny pins that connect the watch to its strap.
The readily recognizable Rolex is a universal symbol of wealth. Its instant ID factor makes it not only a conspicuous target, but highly desirable on the second-hand market. Even a fraction of its “hot” price brings big bucks to the thief and the fence.
Outside of Naples, in South Africa, Brazil, and England for example, seizure of Rolex watches is big business often perpetrated by Nigerian gangs, who send shipments of these status symbols to eager dealers in the Middle East. Who would guess that watch-snatching was so organized, so global?
Okay, this is priced in Canadian dollars, but still. $6.49 for a bottle of water? No matter how elegant it looks on the nightstand, I’ll drink sink water first. Who would open this? What’s the point?
My nephew, planning an extended jaunt through Vietnam, applied for a visa. What he received horrified him. A bilingual letter authorized his entry and instructed him to pick up his visa upon arrival at Da Nang International Airport.
My nephew’s name was on an attached list, among a dozen other citizens of the world, displaying each person’s full name, date of birth, nationality, and passport number.
Is this the standard practice of the Socialist Republic of Vietnam? Group visa approvals of unrelated travelers… Information-sharing on a broad and arbitrary scale.
My outraged nephew said he would not have visited Vietnam if he’d known how visas were issued. I’ve blurred the data, but here’s what the list looked like:
On February 11, I flew Delta 110 from Buenos Aires to Atlanta. Before the plane pulled away from the gate and after several minutes’ delay, the pilot announced that someone had dropped a Kindle between a seat and the wall, and that it had fallen inside the airplane wall through a panel, and that it would now be necessary for mechanics to come onboard to extract the Kindle because it was unsafe to fly with it inside the wall among various wiring. The pilot predicted that this would cause a delay of at least two to three hours. He sounded disgusted.
While other passengers groaned, I glanced at the wall next to my window seat and saw that a panel beside the seat in front of me was loose and gaping open. A dropped item could easily slip inside the panel and disappear into the wall.
What concerned me was the repercussions of the long delay; not only my own missed connections, but everyone else’s as well. I thought of all the potentially missed jobs (or weddings, or whatever events passengers might be flying to), and the financial and emotional havoc that would be wreaked.
The Delta pilot had specifically implied that the delay was a passenger’s fault. His tone, as well as his words, made this clear. No. The delay would have been Delta’s fault, due to poor maintenance. The wall panels are meant to be securely fastened to the walls, not gaping open.
In the end, it was announced that the Kindle had been “fished out.” Now the captain explained that he had to enter everything into his log book before the plane could take off. The flight was delayed only about 30 minutes.
Interestingly, I received a (random?) survey email from Delta two days after the flight, asking me to comment on my recent flight. I described the Kindle incident and mentioned that I had taken photos of the loose panel in front of my seat. 11 days later, still no comment from Delta.
What if the Kindle had not been “fished out”? What if the flight had been delayed those three hours, causing missed connections, late arrivals, etc.? Would the planeload of people be led to believe that a single clumsy passenger was to blame? Or would Delta step up and admit that its poor maintenance of the plane had allowed a customer’s personal property to cause a safety concern, thereby delaying all 150 (or however many) of us?
Any aviation lawyers out there care to comment on Delta’s liability in a hypothetical situation like this?
Would Delta have been bound to announce that the Kindle entered the airplane wall because a vent panel had not been properly attached? Would the airline then have to make good on everyone’s rebookings, hotels, and other expenses of the delay? If a plane can’t fly with an object inside the wall, is Delta then flying unsafe equipment? There were at least two loose panels on the plane: the Kindle passenger’s, and the one in front of me. How many more? On how many planes? What if a Kindle falls into the wall while a plane is in flight?
