Salvador Dali theft prevention
Pig organ soup
Here’s a restaurant in Singapore I didn’t try. In addition to its famous pig organ soup, the specialty restaurant pushes portions of pig livers, pig feet, pig stomach, pig uterus, pig spine meat, pig kidney, and “meat balls.” The unspeakable mystery and horror of “meat balls” is transcended by the promoted delicacies.
Indulge in any of this offal with a side of rice or a choice of noodles. Can’t decide? Choose pig fried rice, or take your chances with “Double Delight.”
I’m an adventurous eater when I travel, but I do draw lines. Nothing with four legs. Nothing with a mother. And nothing directly hot-wired to the ick factor. Pig parts are out on three counts.
Portrait of a hanger thief
This man had weighed his bag and was now shedding stuff when I saw him at the check-in counter in Pisa airport. What he removed first was a dozen identical wooden hangers. He leaned the stack against the nearest trash can and fiddled with his luggage. We were both early, before the check-in desks had opened.
“Gotta dump the stolen hangers?” I tossed off.
“They’re not stolen,” he stuttered.
“So where’d they come from?”
“I had them.”
“You travel with hangers?”
“I brought them from home.”
“You stay in hotels that don’t provide hangers?”
“Uh, yeah.”
“What hotel is that?”
“Uh. Um. Actually… I work on a ship. The ones they give us are… uh, wire.”
“So you bring your own.”
“Uh huh. Yeah.”
“What ship do you work on?”
“Um. Never mind.”
“Must be Silversea. That’s the sort of ship that would have beautiful wooden hangers like those.” I had noticed a Silversea ship off the coast that morning. Inside information! It freaked him out. The guy became fidgety. Looked nervous.
“Don’t worry, I don’t report hanger thieves,” I said. But I was glad to see his cold sweat. It’s thieves like him that cause hotels to install those maddening anti-theft hookless hangers.
Both our check-in counters opened. He finished before me. He picked up his stack of hangers as he walked away. I wonder if he tried to carry them on the plane. Or if he just wanted to trash the evidence.
Child phone thieves answer questions
Florin and his 13-year-old pal emphasize that they are not pickpockets—they are phone thieves. They steal phones from tabletops, not from people. The distinction may be moot if you were the owner of a phone stolen by Florin & Friend.
Even with a monstrous TV camera aimed at them inches away, the boys spoke openly about their work. Florin even donned a fluffy microphone. As the team’s elder at about 20, he was its tongue-tied spokesman, frustrated by foreign language difficulties. He and the kid spoke Romanian, the kid and Bob spoke in rudimentary French.
We found them on La Rambla again, one month after our first conversation with them. Look closely at their photos. Do these children look suspicious? Would you be concerned about their nearness to you? If you don’t recognize the silent languages of thieves, you’d find them disarming.
Message to readers: Do not leave your smartphone on cafe tables, even while you’re sitting right there.
We’d first spotted Florin, the kid, and another youngster outside a cafe in Barcelona in July. Quick on the draw, I caught them on video as they attempted to steal iPhones from cafe tables, right under the noses of the phone-owners. I’ve already described how Florin & Friends steal smartphones. Like magicians, they practice a refined version of the Postcard Trick.
Returning to Barcelona with a German TV crew (from RTL Punkt 12) in August, we found the boys still at large and at work (no surprise). Having watched Bob Arno on YouTube in the interim, they agreed readily to speak on television. They’re at ease on camera, even eager; yet… naive, as if unaware they’ll be broadcast across the land. Florin ignored the camera, while the kid looked right into it like a professional PR rep pitching viable career options. They showed no discomfort; they did not mug for the camera. Pretty much, they ignored it. Question: How could we fail to ask why they admitted to being thieves on TV.
“I am not pickpocket.” Florin stressed that he doesn’t know a thing about pickpocketing, only about stealing phones from tables. We believed him.
Unfolding paper notes from their back pockets, both boys demonstrated a variety of finger techniques for the under-the-cover grip. Unlike most other thieves we’ve interviewed, neither of these was the slightest concerned about demonstrating thievery moves in public. Must be their youth and inexperience. Perhaps they haven’t yet been in jail. Question: why did we fail to ask if they’d ever been arrested or jailed?
The kids were unhurried and, although they did not appear to be nervous, both were childishly fidgety. Florin frequently scrubbed his face with his palms in frustration, partly understanding our questions in English but unable to respond without his pal’s French translations.
The youngster, all pimply and peachfuzz, lifted his shirt to air his flat belly, his hands flittering around his middle. I take this handsome dusky boy with his sweet smile as a Roma; but not Florin. We don’t often see mixed gangs. Question: why didn’t we ask?
Bob Arno: How many phones do you steal in a day?
Florin: Maybe two, three, four. Sometimes five, sometimes none.
BA: Where do you sell them? Do you have a fence?
F: No, I sell directly to buyers.
BA: What do you get for a phone?
F: 100 to 300 euros, depending on the model. Average €200, older ones €100.
BA: How long have you been in Barcelona?
F: Only six months, but I’ve been in Spain for five years.
BA: Do you think you might try working in France or Germany?
F: Not France, because other groups are already in control there. Not Germany, the police there are too tough. We are afraid of the German police. The police here are no problem.
BA: How many people in Barcelona are expert at this method of stealing phones from tables?
F: One thousand. [The two boys concur.]
BA: How many are from Romania?
F: About one hundred who steal, not just phones from tables. Pickpockets, too.
Despite the midsummer heat, the boys hung on each others shoulders. The affectionate child kept a hand on Florin’s shoulder whenever possible, habitually rubbing his own stomach in an unconscious manner, as if petting a puppy.
So many unanswered (unasked) questions! The impromptu interview is rarely perfect. Complicated by a multitude of factors, we’re usually content, if not triumphant, with what we get. We deal with criminals in our line of work: skittish, cagey, angry, fearful—we never know. To enable any conversation at all, we must firstly make our subjects comfortable. There is tension: while they suss us out, while we figure out our best tactic. One wrong move, one wrong question, and the subject walks. Like Zelig, we tailor our temper and pick a posture commensurate with our quarry. Later we regret, then accept our omissions.
At the end of the long interview and exchange of demonstrations, after handshakes and multilingual goodbyes, the boys crossed into the center of La Rambla. With the camera zooming to follow them from a distance, the young crooks disappeared into the unsuspecting tourist crowd. Our kind of thiefhunting means you catch ’em, and you throw ’em back in.
PowerKiss
I found this red circle embedded in the wooden table at a coffee shop in the Helsinki airport. Next to it was a little placard instructing me to get me to request a ring from the cashier. When I ordered two coffees and a ring, the cashier asked me what kind of device I have and handed over a ring for iPhone on a fob.
Plugged into my phone, I set the ring on the red circle in front of me on the table. My phone charged and I was delighted. I know that cups of coffee are $4 apiece in Scandinavia even without free phone-charging.
PowerKiss is a new Finnish company providing “a wire-free charging solution,” and the vision of releasing people from the inconvenience of using charging cables, and to make charging on the go simple.” The tech company’s gizmo turns furniture into electromagnetic induction charging stations.
I liked it, except for the fact that wires are convenient. You can use your phone while it charges on a wire.
Still, if PowerKiss catches on, I can imagine pulling my own ring out of my bag instead of a cable for charging. I’m just not sure it’s any more convenient than sticking a wire into a USB port. Or what I usually do: plug in my laptop, and wire my phone to it.
Hotel oddity #30
“Thief!”
That’s my hotel accusing me, before it even knows me. What kind of customer relations is that? I feel insulted when I find hangers like these in my room.
And I’m inconvenienced, adding further irritation toward the hotel. They’re annoying to use. The kind of anti-theft hangers with tiny hooks to fit thin bars are slightly less pesky—at least they’re not so fiddly to hang.
These hotel hookless hangers (what are they called?) are impossible for drying laundry. Unless you know how…
I know I’m a bit peevish about hotels. You might be too, if you spent 250 nights a year in them. (Hangers are actually pretty low on my long list of hotel gripes. Much worse is an alarm clock that goes off due to a previous guest’s setting.)
Must see: Portrait of a Hanger Thief
Bob Arno pickpocketed in Bali—video
What kind of monkey business is going on when the thief rejects cash and throws bills taken from the pocket onto the ground? Watch the video!
The backstory: a monkey in Bali, Indonesia, attacked Bob, unprovoked. It leapt onto Bob’s leg and dug though his pants pocket. Finding only a crumpled tissue, which it threw to the ground, it scampered up onto Bob’s shoulder and began rifling his shoulder bag.
That gave us an idea. We thought about what pickpockets around the world have told us: they look for “the print of the money.” That is, how the shape of a wallet or credit card shows itself through the pocket fabric, how a jacket hangs heavier on one side when there’s a fat wallet in one pocket, how a pocket bulges.
So we returned to the monkeys with five bananas. We put a banana in Bob’s pocket with cash on top. A monkey spotted “the print of the goodies” immediately and went for it, tossing the cash to the ground, digging out the banana, then sitting down a safe distance away for a gobbled feast.
We repeated this four more times in different areas, and each monkey’s behavior was the same. One almost tore Bob’s pants. Another bit through the fabric in its haste.
Bob’s pockets have hosted many thieves’ hands. As thiefhunters looking for pickpockets we use the exact same technique. We place the bait deep in a pocket—tempting, but not too obvious or easy to get. Then we stroll among thieves with antennas up, nerve-endings fine-tuned, and cameras rolling.
Bag tag sabotage
For various reasons, my luggage is hard to steal from. I take hundreds of flights every year, and so far, thank goodness, nothing has gone missing permanently. It’s no secret that there’s a problem with some airline and TSA employees stealing from luggage. It occurred to me that those thieves might sabotage the tags on luggage they’ve stolen from, in order to make the bag “disappear,” rather than to be traced to their handling of it.
Thieves who steal luggage off the carousels are another matter. These have flourished since 9/11, when “security” was taken from the baggage claim area in order to focus on security at the gates.
Currently, there’s a bag theft epidemic at Atlanta Airport carousel.)
My new “bag tag sabotage” theory is based on these facts:
1. A huge number of suitcases go missing in the airline system;
2. I take hundreds of flights (every year for the past 16), yet my bags have never disappeared;
3. My bags are harder than most to steal from;
Therefore, I’m proposing that much of the “lost luggage” has been ransacked, then deliberately made lost.
What do you think?
TSA thieves
“New figures out today show 381 TSA officers have been fired for stealing from passengers and their luggage, and members of Congress think that just might be the tip of the iceberg,” said an ABC News report which aired September 27.
In a recent sting, ABC investigators walked away from an iPad at airport security and later tracked it to the home of Andy Ramirez, a TSA agent who denied stealing the iPad until the device was pinged and emitted an alarm sound from within his house. Although he was then forced to admit having possession of the stolen iPad, he blamed the theft on his wife. See his denial and ugly blame in the video:
Stealing “feels like being on drugs,” said Pythias Brown, a former TSA luggage screener at Newark airport, who was convicted for the theft of more than $800,000 worth of items over a four-year period. He described a “culture of indifference” at TSA, which “made stealing easy.”
On its blog, TSA calls 381 thieves “a few,” so perhaps they are not concerned.
See the rest of ABC’s report on TSA theft and a longer video. And keep your eyes on your belongings as you go through airport security.
Bag theft epidemic at Atlanta Airport carousel
Atlanta Airport Police tell a business traveler that luggage theft from the carousel is currently an “epidemic” and “out of control.” The busines-traveler-victim plays detective and reports on the untenable shituation at Atlanta Airport baggage claim:
I was traveling on a two week business trip on a direct flight from San Antonio (SAT) to Atlanta (ATL). I travel domestically about 60% or 70% of the year, often through Atlanta as it is a major airport. This was, however, my first trip traveling to Atlanta as my destination city—on August 19, 2012.
Upon arrival, my commute to baggage claim was confusing. Like any airport, it required a lot of walking, but just when I assumed I had reached baggage claim, there was a subway that I was required to board. The subway was packed. It made at least 4 stops, each time pausing long enough for people to come and go. By the time I finally reached the baggage carousel, bags were just pouring out onto the carousel. None of the other passengers had reached it yet. We were the first! Judging by how the carousel wasn’t even completely filled up yet around the circular metal belt that rotated around, it looked like my business associates and I had arrived a few minutes late at the most. I distinctly recall all of my colleague’s bags just barely coming out for the first time as we stood there waiting. My bags never came out.
I didn’t realize it at the moment, but I was the victim of luggage theft with losses of about $3000. I waited in a long line where people wait in order to determine whether their bags were mixed up and stored in a back holding room for luggage, but the airline staff continued to reassure me that my bags were not back there. When she scanned my bag tag, it said that the last place it had reached was the baggage carousel.
In that moment, I was convinced that someone had come and stolen the luggage before the passengers arrived to the carousel! I looked around the baggage claim area, and the entire place looked suspicious and insecure! There were so many people standing far away looking to have absolutely no legitimate business there, just loitering off of the streets with their jeans sagged down to their knees.
I desperately tried to convince Delta, as well as the airport police, that my luggage was stolen! I knew it was, but nobody would listen. Everyone was as rude as could be, saying things like “you don’t know what you’re talking about. Some one probably mixed it up with theirs.” I knew that wasn’t the case. I had a unique Tumi duffel bag* that I’ve never seen anyone else traveling with. The police, Delta baggage staff, and the TSA were as apathetic as could be. I couldn’t even convince them to look into it, or consider the possibility that it was stolen!
What a nightmare! My bag had two weeks full of business attire, fitness attire, shoes (size 15 which are difficult to find), and prescription medication. I was at Walmart at 2:00AM trying to buy stuff just to wear the next day!
That’s when things got interesting! I began doing some research, convinced my boss to fly me home the following weekend where I had pictures of my 30″ Tumi duffel bag and receipts of all my stolen items. When I flew back to Atlanta to finish the second week of my trip, I persisted with the airport police, showing them pictures of what my bag looks like and documentation supporting the likelihood of my bag being stolen!
First what happened was that the airport police officer who was working at the front desk openly admitted to me that right now they have an “epidemic” (her words) of bag thefts in the baggage claim area of the Atlanta airport. She said, “Just between us, it’s out of control. We’re seeing guys like you come in here every day.”
I finally got through to a police investigator the next day who was on the phone with me as he discovered exactly what happened from looking at the surveillance video footage from the night in question. A black guy in a Kangol golf hat purposely worn low walked in. The detective said, “I can tell he knows what he’s doing”, in reference to how he wore his hat low and kept his head down the whole time. He said he knows that he is a thief because he was purposely standing far away from the carousel, not the way that people stand when they’re legitimately arriving to pick up their luggage. He said he showed up before ANY of the passengers reached the carousel, and then kept he eying my bag which was one of the first ones to come out. Keeping his distance, he waited until the bag rotated the whole way around the carousel until it was closest to his exit. Then he darted in, grabbing it, and taking off before ANYBODY even got there!
The detective openly admitted to me that they’re grabbing bags before people arrive. He said once they reach the building exit to the baggage claim, it’s a total loss and they don’t pursue it any further, no cameras, no investigation, nothing!
I believe that the Atlanta airport has a severe security hole. The thieves are aware of the timing issue where bags beat passengers to the carousels. They know just how easy it is to walk into the Atlanta airport with stolen luggage! They know that they have about 50 feet to walk towards the exit, then they’re scott-free because nobody will even look into it once they’re outside.
The airport is in a really horrible part of town. The baggage claim area is in a place where outsiders can walk in without authorization. After talking with the detective on the phone, I distinctly remember seeing other people walking around the parameter of the baggage claim building, looking around, but there was nothing I could do!
Nobody would help me. One week later, after I finally convinced the investigator to look into the problem, it was too late. I was accurate in my assumptions all along, but it was too late. That thief stole a lot of my clothes. The investigators have a video of the whole thing. They even printed out some pictures for me, but I could never pick them up because the investigator wasn’t present on my way to catch a flight home.
So that is my story. I just don’t know what to do right now because not enough people are aware of this bad security problem. I’ve already emailed the police chief of the airport precinct. I may eventually be reimbursed down the road, but the issue of them not pursuing bag thieves who shark luggage before passengers arrive is underexposed. I was hoping that perhaps by exposing it to more and more people, it will make them obligated to address the problem.
—Jacob
*About his luggage, Jacob added “It’s a wonderful bag–the 30” long black duffel bag by Tumi. The entire shell is of a soft, extra durable canvas material. What I love about it so much is that I could pack 14 pairs of pants and shirts with still room left for shopping, and the bag itself hardly weighs anything.
“Sadly, I’m torn on the decision to purchase my favorite Tumi bag again. The detective who eventually detected the luggage thief on the surveillance video sternly warned me that these thieves are targeting specific brands, and he said that they know exactly what they’re looking for. He said something like this, “On this day it was your Tumi. The day before it was a Louis Vuitton.” I said, “Yeah well he’d get a lot more for that Louis Vuitton than my used $700 bag.” The detective replied, “They don’t care about the bag. They care about what’s in the bag.” That was my big reality check. What would you do if you were me? Buy the bag I lost, or avoid it as a security precaution?”
The fact that the bag is black makes it a target.