Every passenger gets an iPad on Qantas.
Yep. Even in economy.
Mine never worked, but the airline gets an A for effort.
With their red covers and red splashscreens, you can see the iPads in each seat pocket.
I wonder how many walk away?
We hit the cobblestones as soon as we had dropped our bags and admired our room in King George’s House hotel, an atmospheric 14th century building in Prague’s Staré Mesto district. The late-summer crowd of budget tourists absorbed us into their mass migration. We surrendered to their pace, joining pudgy, reddened, middle-aged German men in sleeveless t-shirts and Birkenstocks with socks, tattooed skinheads wearing studded collars, and dizzy-eyed long-hairs whose sole employment seemed to be wrapping strands of hair in multi-colored thread.
Since pickpockets operate where tourists congregate, we allowed the happily drifting crowd to sweep us along the narrow lanes. It wasn’t easy to peel our eyes away from the intriguing marionette shops, enticing beer joints, and the renaissance-costumed concert touts. But our mission meant scrutinizing people, not souvenirs and architecture. We disciplined ourselves to study the throng and began to get used to the faces, rhythm, and tempo around us.
When we emerged into a sunny clearing, we found ourselves at the foot of Charles Bridge, a magnet for tourists. The many graceful arches of this medieval bridge step across the broad Vltava River to the Mala Strana area. Mala Strana is a popular pub and restaurant district, and a little further up the hill is Prague Castle. So Charles Bridge is heavy with pedestrian traffic all day and late into the night. Nestled among its 18th century statues, artists and craftsmen ply their wares and musicians play everything from classical to klezmer. The bridge is a destination itself.
We realized at once that the square at the foot of Charles Bridge offered a unique opportunity for pickpockets. A street of wild traffic and speeding trams separates old town from Charles Bridge. Everyone wishing to get from one place to the other must cross the street here at a stoplight. Crowds of a hundred or more people, mostly tourists, quickly accumulate on both sides of the street. Pickpockets have ample time to locate a mark, get in position, and work them while they cross.
An affectionate couple on the street corner caught our attention in a big way. When the light changed and the traffic paused, they crossed the busy street among a mob of gawking tourists. But three quarters of the way across the street they abruptly turned and crossed back to where they had begun.
There they stood, again waiting to cross with the next gathering crowd. The man’s hand casually rested on the woman’s right shoulder. The woman had a blue blazer hanging from her left shoulder. They were better dressed than any of the summer tourists, but somehow didn’t quite look like local business people, either.
The woman sidled up to a man waiting to cross. The light changed. The pedestrians stepped off the curb and surged around the nose of a tram, which had come to a stop in the crossers’ territory.
The man shifted his hand to the woman’s left shoulder, where he anchored her blazer. The woman used her left hand to extend the blazer, completely shielding her work. As we all reached the opposite curb, I fought through the crowd and tried to speak with the elderly gentleman who was the woman’s target.
“Where are you from?” I asked him.
“Greece,” his wife said. The man was old and hard of hearing.
“Does he have his wallet?” I asked.
The wife didn’t understand.
“Portofoli?” I asked, pointing to the old man’s pocket and hoping I remembered the correct Greek word for wallet.
The wife felt her husband’s pocket and looked up at me in alarm. I looked wildly around for the affectionate couple but they were gone. Thinking frantically for the Greek word for pickpocket, I tried Spanish and Italian. Finally, klepsimo. The woman understood, but why not—the wallet was gone. She hurried away from me before I could say anything else, as if I were the thief.
Excerpt from Travel Advisory: How to Avoid Thefts, Cons, and Street Scams
Chapter Five: Introducing…The Opportunist
For more on pickpockets in Prague, read Thievery in Motion
You find the strangest things in airport lounges. Fancy banana liqueur?
This was in the Turkish Air lounge in Izmir. Let me tell you: the Turkish Air lounge in Istanbul is fantastic! I love the cuisine of Turkey, and the lounge has a luscious sampling. In Istanbul, I want a long layover.
Of course I had to try the banana liqueur. Yep—very sweet. Probably mixes up well though, if you know what you’re doing.
Bob Arno, a security consultant [as well as a comedy stage pickpocket], is the world’s most prominent pickpocket. Speaking to 02B, Arno lifts the lid on the Barcelona street crime scene. According to him, out of a thousand cruise-goers disembarking in Barcelona on any given day, five will be stripped of their belongings.
By Ignasi Jorro in Barcelona, 23/02/2014
Not many former pickpockets pride themselves on having been featured on the frontpage of Time. Bob Arno is one of them. He is often described as “the world’s most famous pickpocket” and praise pours in for his “unrivalled skills”. Bob Arno has snatched his way into the Wall Street Journal, CNN, and New York Times. National Geographic handpicked him for the acclaimed documentary Pickpocket King.
Now a security consultant, Bob Arno has a conference-packed agenda, giving 25 lectures a year on average. The pickpocket-turned-pundit works closely with tourist firms and runs a successful blog on worldwide crime.
02B- When was the last time you visited Barcelona?
Bob Arno- We visit Barcelona every summer, sometimes for a week or so, or several times for a day or two between May and November. The reason for our frequent trips is that we work with various travel companies, like the cruise industry, which brings us to Barcelona.
02B- How would you describe the “pickpocket scene” (if it can be called so) in that city?
BA- Extremely high, compared with per capita statistics of other tourist cities like Rome, Paris, Copenhagen, and Prague. These other cities also have high pickpocketing rates, but not as varied and blatant as in Barcelona
In my own surveys, I have found that of 1,000 tourists visiting from a cruise ship (for five to eight hours), three to five persons will experience a theft or an attempted theft. Numbers are much lower for the same 1,000 cruise passengers visiting Nice or Athens.
The good news is that lately numbers have come down as to cruise passengers—day visitors who do not stay over night. But young hotel guests, 18-30 years of age, often do not bother to report the theft of a wallet or mobile phone, skewing the numbers.
Bottom line: I would say that the average number of thefts (real losses versus failed attempts) have decreased from over 100 per day, to 50-100 per day.
02B- But, who robs in Barcelona?
BA- Categorizing pickpockets in Barcelona is a complex endeavor. Here is an incomplete list the many players:
• Local gypsy families, who might have arrived many years ago from Kosovo or other war-torn regions, either first or second generation. A decade ago these perpetrators were a serious nuisance in Barcelona and probably constituted over fifty percent of the action. It is far less today.
• North African pickpockets who reside in France (especially in Paris) and make brief trips to Barcelona to practice their trade
• South American pickpockets who reside legally or illegally in Barcelona who specialize in advanced pickpocketing techniques like “la mancha,” the pigeon-poop ploy
• Itinerant pickpockets from Romania. Men and women, often very skillful in their art. Within this group are the pickpockets who specialize in “Apple-picking,” or iPhone-grabbing.
• Occasional well-organized troupes from Poland, skillful and very experienced. They’re a small percentage of the pickpocketing population in Barcelona
You will notice that we have not yet listed any local residents. It appears that over ninety percent of pickpockets in Barcelona are from other parts of Europe (or the world).
02B- How would you describe the response by authorities, including police forces, etc?
BA- I have always wondered why tourism organizations and politicians never combined forces and tackled the crime reputation that Barcelona gradually gained. The city has a very poor reputation that lingers to this day.
02B- In that case, what would you advise them to do to tackle the issue?
BA- I believe with absolute confidence that the police divisions working the Barcelona street crime detail know exactly who the culprits are, and they could quite easily apprehend the majority, and either expel or lock them up.
But it’s not that easy. It’s the judicial system we’re talking about and the expense of sentences. For a start, I would have a long session with the police chiefs and their superiors about morale and attitude toward tourists reporting crime. I’d like to see more compassion from the officers, more detail-oriented report forms, more translators, and a system that measures behavior of police officers who come in contact with tourists. Also needed: an independent commission that looks at all facets of Barcelona street crime, and which then reports back to the political powers.
For example, a pickpocket (in Paris) who has one arrest record, can be apprehended and prosecuted if they behave as if they are going to to steal from a victim.
02B- Which would be the main techniques?
BA- Depending on the nationality of the perpetrator, the techniques vary.
• First and foremost, opportunity theft when a victim does not protect his belongings. For example, she places her handbag on the floor in a restaurant without realizing that the entire bag can be pulled away from below.
• Pickpockets sandwiching victims at door entrances in the metro during rush hours.
• Thieves working clubs and restaurants who especially target the elderly (who are gullible or less mobile), and also the youth (in their late teen years or early twenties) who are still trusting, not yet cynical, and easy to distract. These thieves also work at big club events and concerts.
• The classic “pigeon poop” smear. A gooey mess is applied onto the innocent victim and then, a minute later, the pickpocket approaches the victim and volunteers to help clean it off. In the process, the pickpocket can invade pockets while distracting with cleaning the spot. It is more prevalent in Barcelona than elsewhere.
• Luggage thieves. Tourists arrive at a hotel and unload their bags from a car, leaving a small backpack or laptop case unguarded. While the bags are unattended, thieves speed by on a scooter, snag the laptop case, and speed off.
• Shoulder-surfing, in which the thief watches the cash machine-user from a distance to learn his PIN. The target is then followed until the thief gets (or creates) an opportunity to steal the bank card.
02B- What differences, if any, has the pickpocket community in Barcelona with similar major capitals around the globe?
BA- Most of Barcelona’s pickpockets are opportunists; fewer are very skillful ones. It’s a volume operation at the lower end, because Barcelona is so packed with visitors seven months of the year.
02B- How has the recession affected the pickpocket scene?
BA- Not much. They may have to steal an extra wallet or two to get the money they need.
Pickpocketing is inherent of large crowds, and so is on the type of tourists who visit Barcelona -some gullible, some young. Since Barcelona is such a desirable destination, many visitors are new to travel and naive.
02B- What are your future projects as an expert in this field?
BA- Since my National Geographic film, Pickpocket King, was released two years ago, I am less effective infiltrating or establishing rapport with thieves. But I am able to work closely with many law enforcement agencies across Europe, training and discussing policies. It is my strong belief that the best way to reduce diversion theft is to educate the public and make them aware of the basic techniques of thievery. With a few basic precautionary rules we can reduce this Barcelona street crime by more than half.
Thieves simply walk into stores and steal the unattended personal devices belonging to employees. This is Courtney’s report from Manhattan last month. She works in a furniture store.
So get this!!!
I come into work and get settled. My manager is in the back of store fixing a leg on a piece of furniture, and this scruffy guy comes into the store. He starts looking around at prices and asking me questions in very broken English and a little Spanish. I am trying to communicate with him in Spanish the best I can. It appeared he was pretending to be on his cellphone and having a conversation, but something seemed strange.
I bring over the store calculator to show him the price I typed in of each piece he was interested in. He then points at two chairs at the front of the store. I am a bit confused so I walk over there and as I do he takes my iPhone off my desk and walks towards the front of store and he says he wants the lounge chair for $1,200 and he will be back. He rapidly exited the store and down the street. Fucker stole my iPhone!!
He had papers in his hand that he left behind. I called the store across the street and the manager said he knew exactly who I was speaking of. The same guy had stolen his phone, iPad, and laptop a few months ago and it was the same situation! The manager from the other store brought over their security video footage and showed the police who took my report.
Read how Smartphone Thieves are Magicians
Another ring of airport luggage thieves has been arrested, this time at Los Angeles International Airport. So? Big deal. I’m not impressed. Not relieved. They’re everywhere, as far as I’m concerned.
Wait—I’m not saying that all baggage handlers are thieves—of course not. But when you put low-paid workers alone with the belongings of the privileged (those who can afford to fly), things are gonna go missing—sometimes.
We’ve all read the frequent reports of luggage theft at airports: by TSA, by airport baggage handlers, by airline employees, by outsiders entering baggage claim areas. When our luggage is out of our personal control it’s at risk. When we check it, when we send it through TSA checkpoints, when we put it in the overhead storage bins on planes, the risk of theft is there in some degree. There’s little we can do about it—but not nothing.
I travel a lot* so I will use myself as a model from which you can modify to suit your style and habit. I travel with three bags: a large one which I check; a roll-on which I expect to take on the plane with me, and a shoulder bag which is always with me, no matter what.
1. The more valuable the item, the smaller the bag it travels in. Cash, jewelry, laptop, smartphone, passports, and keys go into my shoulder bag. I don’t leave this bag anywhere or entrust it to anyone. I alone am responsible for its safety and security.
2. Other valuable and necessary items go into the roll-on. The airlines have trained us: do not put valuables into your checked luggage. Their responsibility is limited. Checked bags do not always show up when and where they should, so the minimal things I must have in order to do my job (and enjoy my trip) go into the roll-on, along with valuables too bulky, heavy or secondary for my shoulder bag. Examples: paperwork, camera, backup hard drive, appropriate work clothes and shoes, computer power cord and plug adapters, and the minimal items necessary for a hotel overnight.
3. Be prepared to hand over your roll-on. Every once in a while I have to part with the roll-on, for example on a small plane where it must be checked or given up at the jetway. Therefore, I also keep a lightweight folded nylon tote in my roll-on. That way I can remove and hand carry some items I may want or need; my computer power cord, hard drive, papers I’m working with. I also carry a small supply of plastic cable locks in case I want to secure the roll-on’s zippers. Not that locking zippers is foolproof, but it’s a deterrent. Better than nothing.
4. Roll-on with security OR convenience. My roll-on is full of outside pockets for convenience, and big enough to fold in a suit or dress on a hanger. Bob’s is a lockable aluminum hardshell—very secure but sacrificing convenience. See He Packs, She Packs. I appreciate the convenience of my bag much more often than I miss the security of one like Bob’s. However, one single theft from my roll-on would probably turn that preference upside-down. Security and convenience are always a trade-off.
5. Choose your checked luggage with security in mind. At least think about the security of your checked bag. On its route through the airport, through security screening, onto luggage cars, as it’s loaded onto the plane and packed into the cargo hold, as it changes planes, and finally reverses these steps, it will be handled by dozens of employees. Most of these people are trustworthy; much of this time your bag will be in view of many workers, supervisors, and surveillance cameras. But sometimes your bag will be handled by a rotten egg—perhaps in a dark space without witnesses.
If that rotten egg—that thief—has a free moment to poach from a bag, which bag will it be? Firstly, it will be a bag that happens to be near him (or her) at the opportune moment—happenstance. Secondly, it will be the easiest to get into. Zip, plunge in the hand, grapple, grab, stash, and on to the next bag. Fast-fishing-treasure-hunt.
So, how does your bag fasten? Latches? Zipper? TSA locks? Luggage belt? Cable ties? Plastic wrap? As with pickpocketing, longer access time means more security (and less convenience—there’s that compromise again). I’m concerned enough to affix duct tape to the entire seam of my hard sided case—always. It’s ugly, for sure. But it doesn’t take long to put on and seems to be a good deterrent. So far, so good.
We’ve all seen those videos showing how to open a zipper with a ballpoint pen (here’s one, below). How often is that method used by luggage thieves? I don’t know… but I’ve seen enough exploded bags on the carousel to be afraid of zippers anyway, at least without an added bag strap or luggage belt. Addressing both those zipper threats, Delsey makes luggage with a supposedly secure zipper that has two rows of teeth. I haven’t tried it.
Locking the zipper tabs together with a padlock or ziptie may be of some help, but it’s nothing for a determined thief to twist off a zipper tab. (Or to plunge a blade right through the canvas. But we can’t be that paranoid.) Put the lock or ties through the zipper loops, if they exist, instead of through the pull-tabs.
As my readers know, Bob and I prefer hard-sided luggage. We use aluminum bags. They’re heavy and expensive but, as I’ve said, we travel a lot. Honestly, they’re not for everyone. We do recommend hard-sided luggage though; if not aluminum, one of the new polycarbonate materials.
The airport baggage handlers exposed in this week’s ring did not require secret spaces or privacy. Apparently, they were opening and searching bags at large sorting platforms, presumably in full view of other workers. This concerns me, but is nothing new. When TSA security officer Pythias Brown was arrested a few years ago for stealing from passengers’ luggage, he described the airports’ culture of theft. “It was very convenient to steal,” he said, “It became so easy, I got complacent.”
The airport baggage handlers exposed in this week’s ring are not alone. Individuals and groups continue to pilfer at LAX and other airports. The world will always have thieves. Luggage security is nonexistent. Therefore:
6. Pack as if your bag will be rifled. Conventional Wisdom tells us to leave at home whatever we can’t bear to lose. I don’t know if Conventional Wisdom has ever lived a life. For the most part, this is impractical advice. Many situations call for travel with precious and/or valuable things, and sometimes we have to check those things and hope for the best.
There’s an argument for using the best luggage available, despite it being pricey and conspicuous. There’s an argument for using unremarkable low-end luggage, even if it means replacing the bags frequently. In terms of luggage security, both theories have their merits. Do luggage thieves prefer to plunder Louis Vuitton and Tumi bags? Do they loot whatever bag presents an opportunity at the right moment, regardless of brand and condition? Since I believe both situations exist, I prefer to make mine just a little harder to open, crossing my fingers that the thieves will loot a more accessible suitcase.
*Bob Arno and I have been on the road around the world approximately 250 days per year for the past twenty years without respite.
More on theft from luggage:
TSA thieves
Traveling with luggage
Bag tag sabotage
And more on bag theft at airports:
Why thieves prefer black bags when stealing luggage at airports
More airport luggage theft
Bag theft epidemic at Atlanta Airport carousel
Russian oligarchs suck billions of dollars from the national economy but leave lavish scraps to tease big bucks from high-end tourists. As trips to the region are being cancelled left and right, I’m looking back at my recent visit relying for sustenance on those extravagant scraps. Here’s to the past: dining like the oligarchs on vodka and caviar in Russia. A dis/tasteful extravaganza…
This was a favorite of mine (below): “Spirit of Russia Imperial Cocktail,” served at the Grand Hotel Europe in St. Petersburg. “A fine selection of the most famous varieties of caviar: beluga, ossetra, and red salmon caviar. Served on blinis with sour cream. Accompanied by a set of premium vodkas: Beluga, Tsarskaya Gold, and Russian Standard Platinum.
No, this was my favorite: “Egg in Egg.” An egg filled with truffle-scented scrambled egg, topped with ossetra caviar. Oh, yum! Also at the Grand Hotel Europe.
Outrageously delicious. Three varieties of caviar on silky, truffle-flavored scrambled egg.
Why not read about the grittier side of Russia? Start with pickpockets in St. Petersburg.
Bob and I were enjoying a delicious dinner in a small Turkish resort town. It was a balmy, late-summer evening and the restaurant was in a narrow alley; our table was outside, on the edge of light pedestrian traffic.
We had a beer and some raki along with this gorgeous mezze plate and warm bread fresh from the oven. I was hoping to save room for the oddly chewy Turkish ice cream, but that didn’t happen. We lingered, letting the meal stretch and be the night’s main event.
I noticed a large bottle fastened to the wall across the alley. It appeared to be a plastic water bottle. Why was it perched there so prominently? To hold flowers? rolled-up messages? a broom? It seemed to be partially full of something…
Eventually, I had to get up and go look. Bottle caps! It was about a quarter filled with blue plastic bottle caps. Why? I asked our waiter, who explained that when the bottle is full of caps, it could be traded in for a wheelchair. Huh.
But, really? This seemed more like a hoax to me. Whatever…
As we considered the bottle on the wall across the alley, our focus shifted to the door at which it was mounted. It was an elegant entry surrounded by rich woodwork—at odds with the glass-fronted commercial establishments up and down the lane. It was warmly lit, while the surrounding shops flickered cool florescence. Could the doors lead to an upstairs guest house or hostel? We looked at the upper windows but could ascertain nothing. The glass doors were blacked out from the inside, reflecting alley activity, emanating mystery and privacy. This lent it a bit of foreboding, but that feeling was tempered and conflicted by the welcoming light. Come hither… stand back! Could it be an apartment house? The iron gate folded to the side implied a need for security.
After a while, it occurred to us that there was regular traffic into and out of the door. We hadn’t noticed at first, but once we began to pay attention, we saw that a couple or group would enter, then leave ten or fifteen minutes later. The visitors looked like tourists, not locals.
Again, we asked our friendly waiter. They sell copies inside, he said, knockoffs. But you have to know someone to get in. It’s the shop at the end of the lane. If you ask the right questions, you’ll be taken behind the wooden doors for the good stuff. He looked left and right, leaned in and whispered. No—just kidding.
When we finished our dinner we strolled to the shop at the end of the lane and asked what we thought might be the right questions. A boy brought us to the wooden door and gave a secret knock—the code! (Slight exaggeration here.) The door opened to a bright and immaculate shop. Its walls were lined with shelves of colorful leather bags, satchels, purses, and duffels. Its spotless marble floor reflected more of the same. Racks held belts, and a small section displayed red-soled Christian Louboutin shoes. The goods were branded Prada, Hermes, Gucci, Chanel… all the big expensive names.
The quality seemed excellent. The prices were high—in the hundreds of dollars, but not the thousands. This lower-cost merchandise was likely made in the very same Italian factories as the legitimate designer items, from the same bolts of designer leather, cut and sewn by the same expert craftsmen. Read how counterfeit items are made in Italy and why they are for sale. Could these items have been made in Turkey, which has a thriving leather industry of its own? I doubt it. Could they be imitations from China? Not likely. I’ve been to the Beijing copy district, where shop after shop displays branded goods with impunity. Those items, while good, are churned out factory-like, without attention to precious detail as is the custom of Italian artisans. Or… perhaps in Beijing I didn’t know the right questions to ask.
The weather was terrible when we visited Japan last month. There was a whole inch of snow on the ground, and slushy puddles to slog through. It seemed Tokyo was unused to clearing streets and sidewalks. (I’d rather have slush than what I experienced on my March 2011 visit to Tokyo: the earthquake and tsunami.) Our drive to the airport, usually an hour, took three and a half due to closed and clogged roads.
But no problem: flights at Tokyo Narita had been delayed or cancelled. The airport was crowded with huddled travelers, their luggage piled neatly or jumbled. Our flight, too, was delayed, but only by a few hours.
We spent the time in a sushi restaurant where we had a mediocre meal and good wifi. Others were not so lucky, but luckier than delayed travelers elsewhere. Tokyo Narita Airport had kindly distributed lengths of air mattress, similar to bubble-wrap. People were sleeping on them, propped against pillows of the stuff, and covered by it. Creative families built tidy fortresses with floors and walls of air.
What a way to make a miserable situation a little more bearable.
“Welcome! We have a lovely room for you in our resort wing, overlooking the pool!”
Reality: Yeah, directly opposite the looming parking garage. True, there was a little pool down there. Actually visible if you lean over the balcony.
That’s hotel speak at the Esplanade Hotel in Fremantle, Australia.
We ran into a couple of cops in the lobby. They’d been summoned because of noisy guests. Is this a common Australian thing? The last time we stayed at an Australian hotel, two years ago, we couldn’t sleep until the people in the room next to our checked out—or were arrested—sometime after daylight broke. The hotel’s paper walls projected every groan, cry, and vulgarity uttered by our neighbors, and of course their fighting, shouting, wall-punching, and door-slamming. That was the Sydney Ibis Airport Hotel.
To be fair, I have to say that, besides very creative hotel speak, one thing at the Esplanade Hotel in Fremantle greatly impressed me, especially for a hotel “of this calibre.” Its breakfast buffet, which was pretty much on par with the sad state of American mid-range hotel breakfasts, included a total do-it-yourself delight: an industrial-sized juicer and an array of carrots, ginger, and apples. Magnificent!